How airlines use Quantum Metric to elevate VIP guest experience.

VIP customers spend more than your average traveler, so when a VIP experiences an issue, you want to be the first to know about it. This demo highlights how the platform visualizes when and where a customer struggles via session replay, uncovers how many other users are experiencing the same issue, and reports the aggregate business impact so teams can align on what to fix next.

Key business questions answered:

  • How can I deliver on digital to my VIP customers?
  • Is there a simple way to identify the issues that are impacting my loyal customers most?
  • How do I figure out what the aggregate business impact of an issue is?
  • How can I unify business and technical teams around one single issue?