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Platform overview

Learn more about Quantum Metric.

Key Capabilities

Session replayUnderstand the "why" behind customer behaviors. Felix AIGen AI powered session summarization.DashboardsOrganize and monitor your most important data. JourneysUnderstand which paths customers are taking.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Opportunity analysisAutomatically surface and quantify friction points.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.Dashboard template libraryTemplates to improve your experience. Page performanceDiscover and quantify the impact of slow pages. VisibleVisualize user behavior directly from your browser. Segment builderSlice your audience with nested segment building. User analyticsUnlock better user adoption, retention, and customer journeys.Data enrichmentGet greater impact with enhanced data insights.Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.

Platform foundations

Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Security and privacyBest in class security technology and polices.AutocaptureCapture over 300 metrics out-of-the-box.Data ActivationSeamlessly merge any data source.Performance & overheadLightweight SDKs and tags.Partners & integrationsView our technology and solutions partners.

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Analytics AI-ssentials.

Join the series for expert insights, real-world applications, and 2025 predictions.

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Talk to our team.

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Join a regularly streamed demo of our top features and use cases.

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Join a regularly streamed demo of our top features and use cases.

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Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Resources

ResourcesReview expert guidance and new data. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Analytics AI-ssentials.

Analytics AI-ssentials.

Watch the series for expert insights, real-world applications, and 2025 predictions.

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About

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partner programOur key ecosystem of partners. Our partnersSee who already has joined.

Latest news

Quantum Metric Wins Google Cloud Technology Partner of the Year Award.

Quantum Metric Wins Google Cloud Technology Partner of the Year Award.

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Resources

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Una calidad de la experiencia digital por las nubes.

Case study

Una calidad de la experiencia digital por las nubes.

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eBook

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Report

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Report

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eBook

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Tu guía para optimizar el journey del cliente digital.

eBook

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Navidades de 2022: Desenvolvemos los hábitos de compra.

eBook

Navidades de 2022: Desenvolvemos los hábitos de compra.

Fomenta las rutas digitales para reducir el volumen de llamadas.

eBook

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Elimina la fricción de la experiencia digital del los viajeros para potenciar la fidelidad.

eBook

Elimina la fricción de la experiencia digital del los viajeros para potenciar la fidelidad.

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