Better serving customers through employee-facing apps.
Mar 30 11am ET
When it comes to improving customer experience, many organizations see investing in customer-facing apps and employee-facing apps as competing priorities. Find out how United Airlines is actively dispelling this idea when Mike Skoda, Senior Manager of Digital Operations Center at United Airlines, sits down with Danielle Harvey, Quantum Metric’s VP of Travel and Hospitality.
Watch this session to explore how investing in employee-facing apps can:
- Help airport employees to manage their work flows and focus on the customer
- Provide a seamless travel experience and overarching benefits to the end customer
- Make the customer experience as simple as possible by making sure airport employees jobs are going smoothly as well