Create a winning player experience.
Understand in real-time what’s stopping new players from registering, why players aren't returning, or why they drop off before depositing or placing a bet.
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Level up your digital experience.
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Automatically detect player friction.
- Prioritize issues based on the calculated business impact of any single point of friction.
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Gain real-time visibility into peak sporting events.
- Fix friction or breaks to avoid lost deposits on real-time events and offers.
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Identify and reduce fraud.
- Set up automated behavior pattern recognition alerts to help reduce fraud and protect players.
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Confidently release new features.
- Monitor how new releases are performing so product and tech teams can make improvements and fix bugs.
“Quantum Metric is shaping our development. We're taking the insights and information we're getting there, seeing where customer journeys can be improved and moving that into our new features and services and into our roadmap.”
“Quantum Metric enables us to drive more of our product and UX evolution from the point of view of our customers.”
Why Quantum Metric.
Autocapture all player behavior, identify friction faster.
- 300+ data points captured out of the box
- Machine learning detects customer frustration
- Diagnose technical challenges and root causes
- Receive alerts on changes in business metrics
Web, mobile, and contact center insights.
- Measure and improve both web and mobile app journeys
- Identify and prioritize friction in the sign-up or betting experiences
- Provide contact center agents real-time visibility into customer experience
Size the impact of a single issue.
- Size the impact across all players, from any one piece of feedback or by business impact as defined by you
- Quantify issues from your VoC respondents to cover the silent majority
Reproduce the experience with session replay.
- Watch how players use the website or mobile app with real-time session replay
- One-time SDK deployment on mobile app means less burden on development resources
