Tailor seamless digital experiences.

Understand shoppers’ needs so you can build digital experiences that not only convert, but keep them coming back.

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Make shopper obsession your best seller.

Proactively discover friction points.

Whether it's one customer or many, pinpoint where customers are struggling and size the impact.

Drive digital customer empathy.

Understand the customer journey with visibility into your web, mobile app, or in-store kiosk experiences.

Confidently release new features.

Monitor how new releases are performing so product and tech teams can make improvements and fix bugs.

Obtain real-time customer insights.

Avoid backlog delays and get immediate answers to business questions with autocaptured data sets.

Quantum Metric has allowed us to identify some of the biggest guest pain points. We specifically identified multiple errors in the checkout funnel and systemically chipped away at those errors. It’s been a multi tens of millions of dollars of impact to the business.

Danny Ryder
SVP of Digital and Omnichannel at Lululemon

Quantum Metric has helped us understand that seemingly small UX design choices can have an outsized impact on customer satisfaction

Doug Cadmus
Senior Manager of eCommerce at Bass Pro Shops