Media and Telecom
Grow subscriptions and improve the digital self-service experience. Your business and technical teams need a common view of the customer experience. Quantified.
watch product tour
Grow subscriptions and improve the digital self-service experience. Your business and technical teams need a common view of the customer experience. Quantified.
watch product tour
Rapidly identify and prioritize conversion blockers in your account, subscription, and upgrade funnels
Automatically uncover opportunities that help customers manage their accounts quickly and conveniently.
Reduce call volume, troubleshoot calls faster, and improve the agent app experience.
Within four months, this large U.S. cable provider had over 90 team members across eight teams actively using Quantum Metric. Teams discovered opportunities to optimize page layouts, improve package selection, and quantify the conversion impact of technical errors in checkout flows.
Deflect calls that result from poor user experience and rescue struggling customers in real-time.
From one survey response, instantly size the business impact and segment analytics and session replays for customers who had the same experience.
Deliver the right action at the right time across digital and call center based on real-time customer behaviors.