EXPERIENCE ALERTS
Experience alerts for customer-centric teams.
While most alerting tools focus on infrastructure and backend performance, Experience Alerts focuses on the customer experience.
Experience Alerts in 60 seconds.
See how real-time customer alerts help you stay ahead of potential disruptions. By monitoring aggregate behavior, frustration signals like rage clicks, and technical failures, your team gains instant visibility into customer struggles. Experience Alerts not only provides early detection but also enables faster resolution through seamless access to Quantum Metric’s session replay, opportunity analysis, and segment analysis.
With Quantum Metric, we’re moving faster than ever before. We’re releasing new versions of the app every 4 to 6 weeks and can easily measure the impact of each iteration in real time. It is also one of the reasons our mobile app was recognized as the ‘Best Loyalty App’ by Franchise Innovation Awards in 2023.
Braden Turner,
VP, Digital & Restaurant Technology
One workflow, countless hours saved.
Say goodbye to alert fatigue and siloed investigations. With Experience Alerts, there’s no need to toggle between multiple tools to diagnose an issue. From an email, chat, or webhook alert, pivot directly into a detailed segment analysis to uncover the root cause and quantify the business impact. Whether it’s a sudden drop in conversion rates or a spike in customer frustration, real-time alerts ensure your team can take immediate action to protect both revenue and the customer experience.
Without Quantum Metric, it would take at least a few days for us to identify this critical issue versus just the few hours it actually took.
Vicki Chan,
Senior Digital Analyst
Smart and accurate detection comes standard.
Not all alerts are created equal. Experience Alerts is powered by Quantum Metric’s anomaly detection, which continuously analyzes user behavior patterns and benchmarks to surface only the most impactful issues. By cutting through the noise, teams get notified of meaningful shifts in customer experience—reducing alert fatigue and keeping focus where it matters most.
Ecosystem activation made easy.
Your tech stack is only as powerful as the insights that fuel it. Experience Alerts seamlessly integrates with incident management systems, monitoring tools, and chat platforms, ensuring critical insights reach the right teams in real-time. Use pre-built integrations or customize webhooks to trigger workflows and enrich your broader ecosystem with actionable customer alerts.
How teams use Experience Alerts.
IT Ops
Detect and resolve issues before they escalate to the contact center by monitoring errors, failing APIs, app crashes, and other technical disruptions. Real-time alerts help teams mitigate risks before they impact customers.
Product
Improve the digital experience by alerting on anomalous levels of rage clicking, customer frustration, and friction points in the user journey. Experience Alerts ensures product teams stay informed about real-time customer interactions.
Ecommerce
Stay ahead of lost revenue opportunities by monitoring checkout errors, conversion drop-offs, and unexpected behavioral data shifts. Experience Alerts enables ecommerce teams to react instantly to real-time alerts that indicate potential revenue-impacting issues.
Site Performance
Optimize performance across all digital properties with alerts for slow-loading pages, failing APIs, frozen mobile UIs, and 404 errors. Real-time customer alerts help site performance teams address technical issues before they affect user satisfaction.
What our customers are saying.
“Quantum Metric has supported us in identifying problems and initiating efficient solutions to continue enhancing the customer experience. By speeding time to resolution, the team and brands can now focus resources on proactive development rather than finding and fixing problems.”
Tomasz Mazur / Head of Digital Tech, Chalhoub Group
Frequently asked questions
Are the thresholds configurable?
Yes! While most customers rely on our standard anomaly detection algorithm, Experience Alerts also allows for custom threshold configurations. Define alerts based on standard deviation changes, percentage shifts, or other custom metrics tailored to your needs.
Do the alerts integrate with other platforms?
Absolutely! Experience Alerts integrates with incident management systems, monitoring tools, and chat platforms. Additionally, our customizable webhooks enable real-time data sharing with virtually any tool in your ecosystem.
Do you offer out-of-the-box alerts?
Yes! Experience Alerts includes pre-configured alerts for common digital experience signals, including user behavior, conversion funnel performance, page speed degradation, and more.
Can I create alerts for specific customer segments?
Definitely! The same robust segment builder available across Quantum Metric is integrated into Experience Alerts, allowing you to tailor alerts to specific customer behaviors, demographics, or engagement patterns.
How quickly do alerts trigger after an issue is detected?
Experience Alerts operates in real time, meaning alerts are triggered as soon as an anomaly is detected. This ensures teams can act swiftly to mitigate customer impact and prevent revenue loss.
Can I set different alert levels based on severity?
Yes! Experience Alerts allows you to configure multiple alert levels based on severity thresholds, so you can differentiate between minor fluctuations and critical customer-impacting issues.
What types of customer frustrations can Experience Alerts detect?
Experience Alerts identifies a range of customer frustrations, including rage clicks, repeated form submissions, and extended inactivity. These real-time customer alerts help teams intervene before frustration leads to churn.
Can I use Experience Alerts to improve customer service response times?
Absolutely! By surfacing real-time alerts on customer struggles, contact center teams can proactively address issues before customers reach out for support. This helps reduce inbound inquiries and improves overall customer satisfaction.
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