Operationalize Direct and Indirect Customer Feedback
InMoment captures and analyzes the voice of customer feedback—across web, social, mobile, and contact center—in real-time.
Quantum Metric captures 100% of user sessions, not just the activity of customers who leave feedback.
Together, InMoment aggregates all of your verbatim customer feedback—call center interactions, chatbot engagement, survey feedback, and text analytics—and measures sentiment, effort, emotion, and intent. Those learnings are then paired in Quantum Metric with digital Session Replay and root cause analysis to quantify the business impact.