iPerceptions integration with Quantum Metric
Gain a full understanding of your customer experience with Voice of Customer data with the Quantum Metric integration. As your VoC tools establish an open line of communication between your brand and your
customers, it is crucial that you interpret their feedback correctly and connect those insights
with the necessary corresponding actions.
Use Cases
Micro to Macro
Obtain detailed information on customer feedback to understand exactly what the user experienced, as well as the larger scope of the issue
Transforming Feedback into Action
See the actual user experience, understand the technical details, and under stand the root cause behind feedback
Create NPS Dashboards
Integrate CX data in order to visualize segments of your audience by NPS, CSAT, platform and more.
