Qualtrics CustomerXM for Digital

Quantum Metric for Qualtrics helps customer experience teams validate, reproduce, and quantify the business impact of customers' digital experiences.

PARTNER OVERVIEW

Quantum Metric and Qualtrics work together to give voice to the silent majority.


My CX tech stack has allowed me to transform and scale my CX program across the company, accelerating faster innovation with faster learning.

Kristi Olson

Digital Customer Experience Manager, Deluxe Corporation


about our integration

Get more out of Qualtrics with Quantum Metric

Integrate Quantum Metric and Qualtrics to gain clearer visibility into every customer journey. When you pair customer feedback from Qualtrics with behavioral and technical insights from Quantum Metric, you’ll gain much deeper context and reasoning behind your customer observations.

Validate the experience

Watch the session replay for every piece of customer feedback that comes in

Quantify impact

Instantly quantify how many others had the exact same (positive or negative) experience with just one click

Segment by NPS

Segment digital and product analysis by NPS promoters and detractors

Personalize surveys

Personalize survey intercepts using real-time customer signals, e.g. struggle or engagement

Send bi-directional insights

Push Quantum Metric’s real-time behavioral insights into Qualtrics


How it works

See how Quantum Metric boosts your Qualtrics program

Visualize the experience
For every piece of customer feedback, watch the high fidelity session replay in the Quantum Metric platform.

No more squeaky wheels
Click on "see more like this," to instantly quantify how many other customers had the exact same experience. Prioritize based on 100% of customer experiences.

Personalize surveys
With our real-time insights, ask the right questions at the right time. Increase survey completes and customer engagement.

Visualize the experience
For every piece of customer feedback, watch the high fidelity session replay in the Quantum Metric platform.

No more squeaky wheels
Click on "see more like this," to instantly quantify how many other customers had the exact same experience. Prioritize based on 100% of customer experiences.

Personalize surveys
With our real-time insights, ask the right questions at the right time. Increase survey completes and customer engagement.

Webinar

Watch Kristi Olson from Deluxe Corporation talk about her modern CX Tech Stack


Learn about all of our integrations