Improve contact center outcomes with real-time customer insights directly inside Salesforce. Our integration with Salesforce Service Cloud helps organizations deliver digital-first customer service.
about our integration
Quantum Metric improves the contact center agent and customer experience all from inside Salesforce. Our integrated solution helps agents rescue customers in real-time, and reduce the time it takes to troubleshoot issues when customers do call, chat, or email in—all without the agent ever leaving Salesforce.
how it works
about our partner
Service Cloud by Salesforce is one of the world’s most popular and highly-rated customer service software solutions. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems.
Service Cloud includes case management, customer access across all channels, integration with legacy data systems, pre-built integration apps, support ticketing, knowledge base, routing and escalation, and queue management.