Quantum Metric Embedded Replay for ServiceNow®

PARTNERSHIP OVERVIEW

Quantum Metric works with customer service teams to offer the most comprehensive source of business and technical insights around a customer’s experience on an app or website.

ABOUT OUR INTEGRATION

Boost the customer support experience with real-time insights

Quantum Metric Embedded Replay for ServiceNow® enables enterprises to provide better customer support, quickly resolve customer frustrations, minimize risk and deliver better experiences without ever leaving the ServiceNow® platform.

HOW IT WORKS

Personalize the customer experience with in the moment digital-first customer service

Real-Time Insights

Give agents the ability to watch 100% of customer sessions in real-time to gain insight into what the customer experienced prior to contacting support

Streamline Customer Support

Increase agent productivity and customer satisfaction by removing frustration and quickly resolving support cases

Single Platform Solution

Reduce time switching between tools and align teams with real-time alerts and ticket creation directly within the ServiceNow® platform

ABOUT OUR PARTNER

ServiceNow®

ServiceNow® is a cloud‑based platform that helps digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. ServiceNow® enables employees and customers to be more connected, more innovative, and more agile. For more information, visit: www.servicenow.com.