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Platform

Platform overview

Learn more about Quantum Metric.

Key capabilities

Monitoring & alerts Session replay Journeys Dashboards Opportunity analysis Heatmaps Guides Page performance Visible

Platform foundations

ExperienceAI Mobile app analytics Security and privacy Autocapture Performance & overhead Partners & integrations

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Use cases

Industries

Retail Financial services Travel & hospitality Telco Gaming Healthcare

Teams

Product Technology Marketing Analytics CX & VoC UX Service & support

Solutions

Digital analytics Product Analytics Experience analytics Journey analytics Web analytics

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Top industry guides

Retail Airlines Consumer banking Insurance Telco

Resources

Resources

Resources Events & webinars Blog Continous Product Design

On-demand webinar

The future of NPS with its founder, Fred Reichheld

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About

About us

Our story Careers News

Partner network

Partner program Our partners

Latest news

Quantum Metric wins Google Cloud Technology Partner of the Year award.

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Quantum Metric Embedded Replay for ServiceNow®

Create digital-first customer and agent experiences using real-time insights and analytics with Quantum Metric Embedded Replay for ServiceNow®

Video

Quantum Metric Embedded Replay for ServiceNow®

Web

Visit us in the ServiceNow® Store
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PARTNERSHIP OVERVIEW

Quantum Metric works with customer service teams to offer the most comprehensive source of business and technical insights around a customer’s experience on an app or website.

about our integration

Boost the customer support experience with real-time insights

Quantum Metric Embedded Replay for ServiceNow® enables enterprises to provide better customer support, quickly resolve customer frustrations, minimize risk and deliver better experiences without ever leaving the ServiceNow® platform.

how it works

Personalize the customer experience with in the moment digital-first customer service

Real-Time Insights
Give agents the ability to watch 100% of customer sessions in real-time to gain insight into what the customer experienced prior to contacting support

Streamline Customer Support
Increase agent productivity and customer satisfaction by removing frustration and quickly resolving support cases

Single Platform Solution
Reduce time switching between tools and align teams with real-time alerts and ticket creation directly within the ServiceNow® platform

Real-Time Insights
Give agents the ability to watch 100% of customer sessions in real-time to gain insight into what the customer experienced prior to contacting support

Streamline Customer Support
Increase agent productivity and customer satisfaction by removing frustration and quickly resolving support cases

Single Platform Solution
Reduce time switching between tools and align teams with real-time alerts and ticket creation directly within the ServiceNow® platform

about our partner

ServiceNow®

ServiceNow® is a cloud‑based platform that helps digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. ServiceNow® enables employees and customers to be more connected, more innovative, and more agile. For more information, visit: www.servicenow.com.

Request a custom demo of our ServiceNow® Integration