Session replay, the right way.

Session replay is the reproduction of a user’s interactions on web or native mobile applications. Session replay captures things like mouse movements, clicks, typing, scrolling, swiping, tapping, etc. Session replay isn’t a recording of a user’s session. It’s a reproduction of the individual experience based on the changing state of their browser or application, with all of the underlying contextual user data.

Digital or product analytics serve the same purpose. They try to answer “What is this person doing on my application and how does that correlate to things I care about?” However, most analytics tools are still abstracted from the actual person. It’s easy to forget the humanity that exists behind graphs and charts. Session replay drives true empathy because you can visualize when your customers succeed or struggle. What’s the value of this? Rapid insights, building user empathy, and ‘aha!’ moments.

By basing data capture off of the user’s view of the document object model (DOM), Quantum Metric enables capture of a unique and comprehensive data set. Capture behavioral metrics like repeated clicking, page reloading, and possible user frustration.

Security and privacy are foundational to the Quantum Metric platform. Everything is encrypted at the client device and exposed personal information is never sent across the network. This information is only accessible with a private key and a business reason, ensuring compliance at every step. Our commitment to privacy and security is why top banks, insurance, and telecom companies trust Quantum Metric.