The 2023 digital experience benchmark for hotels.

From the rise in travel and new innovations in AI, how are you keeping up? We asked this question and more to digital hotel leaders to better understand what their priorities were for 2023. This latest report provides a look into the projected trends for the year from an executive perspective and how that maps to customer behavior.

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Check-in on digital trends.

Digital priorities for 2023.

With more consumers traveling in 2023 and prices continuing to surge up, airlines are focused on two things: customer retention and boosting mobile adoption

Luxury as a path to customer hearts.

Almost every hotel leader surveyed has or plans to introduce new luxury services in 2023

A focus on mobile.

Mobile is a top priority, so what investments are execs making to grow mobile adoption and bookings?

Improving direct bookings.

For digital leaders trying to maximize cart values and conversions, where are they focusing resources?

“More than 42% of leaders now worry that limited investments in digital will drive consumers back to OTA.”

/2023 Digital experience benchmark for hotels.

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98% customer retention rate

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Want more? Download the 2023 Airline Benchmark Report

Download the report.