5 ways to improve digital self-service and reduce contact center costs.
In an ideal world, customers are able to self-service on digital, accomplishing a long list of tasks easily and conveniently. Today, reducing digital self-service friction is a matter of customer satisfaction and cost reduction.
Download this eBook to discover five quick ways to accomplish these goals including increasing digital adoption, reducing call volume, wait times, and call times, and improving organizational efficiencies.
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Digital self-service is critical to customer retention.
Address value leaks.
- Identify lost revenue conversions and minimize support calls.
Optimize lower cost channels.
- Prioritize digital channels for seamless self-service.
Transform team response.
- Meet your customer's needs where they are.
“We have an alert that looks for increased levels of errors or frustration. This is helpful because if that service is down or there is another error, folks naturally turn to the call center. This lets us proactively identify issues impacting our customers, rather than hearing about issues via the call center.”
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customer retention rate.
of global web traffic.