See why Quantum Metric’s experience analytics stand out as the industry gold standard. Expertly surface customer pain points and capitalize on quantified opportunities. By crafting experiences that deeply resonate with customers, you can ensure that they don’t just stay—but return time and time again.
This new category of analytics is still up for definition, which makes choosing the right solution confusing and difficult. This guide outlines the top 8 critical criteria and considerations for the evaluation process. Download to explore the key questions to ask each vendor, as well as what you should be listening for in their responses.
With continuous monitoring and ML alerts, know about customers struggles ahead of customer complaints.
Calculate the “cost of doing nothing” and quantify business impact from error pages, alerts, or individual session replays.
Reduce the analytics burden with tagless autocapture and enable teams to move faster with industry-specific template guides and alerts.
Capture 100% of user sessions with low overhead while keeping customer data secure.
“Quantum Metric provides a single source of truth around our customers' experience. All stakeholders can easily see and understand the impact of a problem and agree on solutions. Using Quantum Metric has genuinely brought our technology and business teams closer together.”
Steven Teo / Head of Innovation and Digital Controls, Treasury & Payment Solutions, BMO
Interested in how Quantum Metric can specifically benefit your business? Our team is ready to dive deep into your digital strategy, identify opportunities for optimization, and help you elevate your customer journeys like never before.
6.8 billionsessions each month.
50%of the worldwide internet users.
