Decipher the what and why with session replay to understand customer needs in real time.
Use session replay to capture a unique and comprehensive data set. Capture behavioural metrics like repeated clicking, page reloading, and possible user frustration to deliver better results and customer experiences.
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Deeper understanding faster.
Get visibility into how the user experience shifts depending on channels including mobile native apps, tablets, and kiosks, as well as device type, screen size, and browser choice.
Utilize segmentation features that flag specific actions (such as rage clicking or cart abandonment) and aggregate analytics for every customer who had the same experience.
Real-time alerts and notifications.
Be alerted of potential problems as soon as possible with real-time alerts so teams can diagnose a problem before it impacts more users.
Uniquely secure data capture method.
Ensure that any sensitive data and personal information is encrypted and secured using device level encryption.
“Using Quantum Metric, our dev team managed to reproduce the problem instantly. It was fixed in hours. In this one insight, the Quantum Metric partnership paid for itself in less than a month.”
Kenny Chang/Executive VP and CMO of Korean Air