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Whiteboard Wednesdays | Salesforce

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Quantum Metric for Retail Banks

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Travel Easy with Quantum Metric

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Whiteboard Wednesdays | Sandbox

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Salesforce | How to Increase Digital-First Customer Service and Reduce Contact Center Costs

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Whiteboard Wednesdays | Core Web Vitals | Cumulative Layout Shift

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Whiteboard Wednesdays | Core Web Vitals | First Input Delay

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Whiteboard Wednesdays | Core Web Vitals | Largest Contentful Paint

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The essential guide to digital readiness for the air travel rebound

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How Alaska Airlines reduced call center and help desk time

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Vistaprint successfully tackles global replatforming with Quantum Metric

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How The Telegraph bolstered online conversion through real-time customer signals

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Panel: The Evolving Route of the Digital Traveller Journey

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Agility and Innovation: How a culture of embracing change has helped United Airlines into clearer skies

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Vistaprint gets it right: a global replatforming masterclass

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Seera Group Gains Full Product Discovery with Quantum Metric

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People, Process, and Product eBook

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Betting on the User Experience

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Operationalize CX with Business Impact Analysis

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Ecosystem Highlight: Medallia – Replay Video

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Banking, Data, and Google Cloud – Replay Video

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The Future of Retail in a Digital-First World – Replay Video

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LEAP Debate: Minimum Viable vs. Most Delightful – Replay Video

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How GEICO Gained a Mobile App-vantage – Replay Video

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JENGA! Building a tech stack that stands up to any challenge – Replay Video

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Disruption Leads to Transformation with American Airlines – Replay Video

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Escaping the Build Trap – Replay Video

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Continuous Product Design: In Theory and Practice – Replay Video

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Winning Player Expectations in the Gaming Industry – Replay Video

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Fireside Chat with Bala Subramanian, Chief Digital Officer at AT&T – Replay Video

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Banking on Cross-Team Customer Centric Transformation – Replay Video

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LEAP Debate: Data Accessibility

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Trying, LEAPing and Failing with The Try Guys

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Driving Digital Innovation – Replay Video

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A Conversation with John Chambers – Replay Video

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Delivering Speed & Confidence on Digital – Replay Video

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Case Study

The Telegraph Boosts Online Conversion with Quantum Metric

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American Airlines Improves their Booking Journey with Continuous Customer Signals

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Legacy vs. New Tech: How to Adopt Enterprise Software with Mattel – Replay Video

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Seera Group Exponentially Increases Product Discovery with Quantum Metric

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Case Study

Replatforming Customer Story

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eBook

The Enterprise Guide to Session Replay

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Whitepaper

Continuous Product Design White Paper

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Tealium: Last Minute Secrets to Holiday Success for Retail Marketers

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3M: The Digital Journey to Impact and Insight

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Lululemon constantly improves digital experience with Quantum Metric

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eBook

Digital Replatforming Playbook

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Extra Space Storage Embraces Cross-Channel Agility with Quantum Metric

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eBook

Post-Covid Mobile Shift

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GreyscaleAI Cofounder Don Fotsch on Continuous Product Design

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Case Study

Fortune 500 Retail Chain Enhances Buy Online Pick Up In Store with Quantum Metric

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Taking the Cross-Channel Plunge: Swan Dive Into Consistent Customer Experiences

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JCPenney: Differentiating your digital experience

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Case Study

Investment Firm Accelerates CX Initiatives with Quantum Metric

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Demo Video – Retail and eCommerce

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eBook

Top 10 Insights On the State of Digital Alignment and Data-Driven Decision Making

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How Tractor Supply Co Digitally Pivots to Support Team Members and Customers During a Time of Crisis

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eBook

Five Ways to Improve Digital Self Service and Reduce Call Center Costs

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What is Continuous Product Design? Hear Reactions from the Experts!

Experts from Comcast, Netflix, United Airlines, and more explain why Continuous Product Design is important to their business.

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What is Continuous Product Design? Quantum Metric CEO Mario Ciabarra Explains

Mario Ciabarra, CEO of Quantum Metric, introduces Continuous Product Design.

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Introducing Continuous Product Design

Watch our animation explaining continuous product design.

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How to Drive Team Alignment with Continuous Product Design

With siloed data and separated decisions, how do you decide what to push in your next update? Continuous Product Design provides a single version of truth that teams can align on.

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Case Study

Alaska Airlines improves call center outcomes with Quantum Metric

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Report

Data Brief: The Impact of COVID-19 on Digital Support Sessions | April 2020 Data

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Data Brief: Digital Shopping Behaviors During COVID-19 | March 2020 Data

How has COVID-19 changed the way consumers shop online? By comparing millions of sessions from March 2019 with sessions from March 2020, we gained actionable insights into how consumer behavior has changed and how retailers…

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Meet Sally, a Happy Quantum Metric Customer

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eBook

What is Continuous Product Design?

Continuous Product Design will be a game changer because it will bring the product developers, the product engineers and the DevOps folks to look at the same data and develop product based on customer interaction.

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Netflix’s Andy Glover shares why end user signals are critical to Continuous Product Design

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From DevOps to Continuous Product Design

DevOps helped us move faster but didn’t make the jump into the business side of the organization. Continuous Product Design bridges that gap.

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Quantum LEAP 2020: Opening Keynote with Bonin Bough

Bonin Bough delivers opening Quantum LEAP keynote address.

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Quantum LEAP 2020: Fireside Chat with United Airline’s Praveen Sharma

Praveen Sharma discusses how United Airlines uses Quantum Metric.

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Quantum LEAP 2020: Fireside Chat with Tapestry’s Noam Paransky

Noam Paransky shares how Tapestry uses Quantum Metric

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Quantum LEAP 2020: Product Updates & Announcements

Adam Dille and Christine Tran share Quantum Metric Product Updates.

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Quantum LEAP 2020: Opening Welcome & Keynote with Mario Ciabarra

Mario Ciabarra, CEO of Quantum Metric, welcomes everyone to Quantum LEAP 2020.

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Quantum LEAP 2020: The Highlight Reel

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Case Study

Canadian Tire Increases Online Revenue with Quantum Metric

Download the case study to learn more about how Canadian Tire shifted their expired coupon strategy to increase conversion rate by as much as 40%.

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Quantum LEAP 2020: Digital Transformation Panel

Quantum LEAP 2020: Digital Transformation Panel

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Quantum LEAP 2020: Closing Keynote with Andy Glover, Netflix

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Aspiration Uses Quantum Metric to Manage Application Funnel

The online financial institution uses Quantum Metric to understand where the friction points are and quantify how many people are having the same problem, so the team can sort and attack those in an economically…

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Webinar

Mobile Priorities in the Attention Economy

Every business works to attain consumer attention, and the competition is fierce. Attention simply does not scale and buyers are protective about where they choose to direct it.

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Mizuno’s Amarena Diaz Shares How Her Team Uses Quantum Metric

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eBook

How to Identify & Remove Digital Friction in Banking and Insurance Experiences

Make Exponential Gains with “Low-Hanging Fruit” and Have a Big Impact on CX, Customer Loyalty, and Share of Wallet

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eBook

Mobile Priorities in the Attention Economy

Smaller Device, Shorter Attention Mobile devices are subject to our dwindling capacity for attention. Indeed, Quantum Metric’s research has shown that as screen size shrinks, so does attention. Attention is a Predictor Attention is a…

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Case Study

Finnair Makes Data-Based Decisions with Quantum Metric

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eBook

CDO’s: Three Reasons Why Your Digital Teams Need a Data Transformation

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Webinar

Finnair Holidays: Improving the Holiday Booking Experience

Janica Soppela, eCommerce Manager at Finnair holidays shares her insights on how the airline improved the holiday booking experience by: Identifying customer struggle Creating a business case based on UX data And investigating further with…

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Video

An Interview with Robert Wenig

When the founder of IBM Tealeaf sees clear and differentiating value from a digital experience intelligence platform, it’s a good idea to listen.

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Report

From Forrester: The Total Economic Impact of Quantum Metric

The Total Economic Impact (TEI) methodology from Forrester helps quantify the tangible value of IT initiatives to key business stakeholders.

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