Platform Use cases Customers Resources About

Platform

Platform overview

Learn more about Quantum Metric.

Key capabilities

Session replay Understand the “why” behind customer behaviors. Felix AI Gen AI powered session summarization. Dashboards Organize and monitor your most important data. Journeys Understand which paths customers are taking. Monitoring & alerts Alerting on aggregate behavior, frustration, and more. Opportunity analysis Automatically surface and quantify friction points. Interaction heatmaps Visualize page-level clicks, scrolls, and attention. Dashboard template library Templates to improve your experience. Page performance Discover and quantify the impact of slow pages. Visible Visualize user behavior directly from your browser. Segment builder Slice your audience with nested segment building.

Platform foundations

Platform intelligence Our powerful machine learning engine. Mobile app analytics Patented mobile analytics technology. Security and privacy Best in class security technology and polices. Autocapture Capture over 300 metrics out-of-the-box. Data activation Seamlessly merge any data source. Performance & overhead Lightweight SDKs and tags. Partners & integrations View our technology and solutions partners.

See for yourself

Spring Product Launch ’24

Discover new possibilities and efficiencies for your team with our latest product launch.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use cases

Industries

Retail Understand shoppers’ needs faster. Financial services Drive digital adoption and improve satisfaction. Travel & hospitality Grow revenue and loyalty with real-time visibility. Telco Improve the digital-first experience. Gaming Understand real-time player behavior. Healthcare Improve patient self-service and loyalty.

Teams

Product Understand any part of the digital experience in seconds. Technology Surface and scope customer technical friction in real-time. Marketing Strengthen your campaigns and convert more. Analytics Answer the “why” behind the customer experience. CX & VoC Bring together qualitative and quantitative insights. UX Deep insight into behavior, engagement, and friction. Service & support Improve customer empathy and contact center efficiency.

Solutions

Digital analytics Monitor, diagnose, and optimize critical experiences. Product analytics Understand user behavior and drive adoption. Experience analytics Surface pain points and quantify opportunities. Journey analytics Insights into every touchpoint across the digital journey. Web analytics Understand and report on digital performance. Employee experience Automatically surface critical friction on your internal apps and kiosks.

Explore dashboard templates

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Resources

Resources Review expert guidance and new data. Events & webinars Join us for live or virtual events. Blog Thought leadership, trends, and product insights. Continous Product Design The approach to building better products faster.

Spring Product Launch ’24

Discover new possibilities and efficiencies for your team with our latest product launch.

Explore now

About

About us

Our story How Quantum Metric started, our leadership team, and how you can get involved. Careers See what it’s like to work for Quantum Metric, and available positions. News Read the latest announcements and news.

Partner network

Partner program Our key ecosystem of partners. Our partners See who already has joined.

Latest news

Quantum Metric wins Google Cloud Technology Partner of the Year award.

Learn more

Resources

Featured Resource

Optimize the 5 pillars of the digital customer journey.

See the right questions to ask about your data with insights from digital leaders across top industries.

Browse all resources.

filter by

content types

Quiz

Solution sheet

Product launch

eBook

Report

topics

Conversion rate optimization

Personalization

Digital adoption

teams

CX & VOC

Service & Support

Technology

industry

Other

Gaming

Telco

Healthcare

Travel & Hospitality

Retail

Financial Services

Reset Filters

Quiz

Analytics audit quiz.

Solution sheet

Quantum Metric for media solution sheet.

Solution sheet

Quantum Metric for gaming solution sheet.

Solution sheet

Quantum Metric for telco solution sheet.

Solution sheet

Quantum Metric for healthcare solution sheet.

Product launch

Spring Product Launch 2024

eBook

The top 5 barriers to visibility for BFSI organizations.

eBook

Seamless journeys, superior conversion rates.

Report

4 big digital bets for 2024.

Quiz

Native app visibility quiz.

eBook

Native app analytics: 8 critical criteria.

eBook

Navigate the 3 foundations of digital analytics.

eBook

2023 Digital habits: Inflation and beyond.

eBook

5 untapped efficiency opportunities for the digital travel & hospitality journey.

Solution sheet

Quantum Metric for travel solution sheet.

Report

The efficiency index.

eBook

The retailer's 6-pillar guide to digital optimization.

Report

2023 Digital experience benchmark for hotels.

Report

2023 Digital experience benchmark for airlines.

eBook

Your cheat sheet for optimizing the platform monitoring pillar.

eBook

Your cheat sheet for optimizing the help & support pillar.

eBook

Your cheat sheet for optimizing the account management pillar.

eBook

Your cheat sheet for optimizing the acquisition & conversion pillar.

eBook

Your cheat sheet for optimizing the digital discovery pillar.

eBook

Optimize the 5 pillars of the digital customer journey

Report

2023 FSI Benchmark Report: Accounting for financial security.

eBook

Data-driven insights to accelerate retail growth.

eBook

2022 Holiday habits: Wrapping it all up.

eBook

Empower digital-first paths to lower call volume.

eBook

Compliance Under General Data Protection Regulation (GDPR)

eBook

2022 Holiday habits: Predicting the season.

Solution sheet

Quantum Metric Activate solution sheet

eBook

Reaching digital maturity with Continuous Product Design.

Solution sheet

Quantum Metric for experimentation solution sheet

eBook

Remove traveler friction to boost loyalty.

eBook

Remove friction, build digital maturity.

Report

Retail Benchmarks: Adjusting for inflation.

eBook

Digital analytics solution checklist.

eBook

The importance of retail CX.

eBook

The buyer's guide for digital experience analytics.

Solution sheet

Quantum Metric for grocery solution sheet.

Solution sheet

Quantum Metric for retail solution sheet.

Solution sheet

Quantum Metric for QSR solution sheet.

Solution sheet

Quantum Metric for hospitality solution sheet.

Solution sheet

Quantum Metric for airlines

The digital holiday preparation list.

eBook

2022 digital holiday preparation list

Solution sheet

Quantum Metric for wealth management solution sheet.

eBook

5 strategies to break down digital silos

Solution sheet

Quantum Metric for insurance solution sheet.

Solution sheet

Quantum Metric for banking solution sheet.

eBook

The state of mobile analytics.

Report

EMEA 2022 FSI Consumer Insights Report

eBook

Stop justifying budgets, start driving the business.

Report

2022 travel insights report.

eBook

Infographic: Summer travel is set to soar.

eBook

Win the Booking | Travel eBook

eBook

Build Frictionless Mobile Banking Experiences Faster

Report

2022 FSI Consumer Insights Report

7 ecommerce blockers to avoid

eBook

7 eCommerce blockers to avoid in a digital-first world

Retail Benchmark Series: Making the grade.

eBook

Back-to-school benchmark series: Setting expectations for the longest shopping season of the year.

eBook

The enterprise guide to session replay.

eBook

4 mobile tests to address retail out-of-stock challenges

eBook

eBook - Your Digital Replatforming Playbook

eBook

How to increase digital-first customer service and reduce contact center costs.

What is CPD ebook display banner v2

eBook

What is Continuous Product Design? eBook

eBook

Predicting the Unpredictable: The new shape of eCommerce report

eBook

The holiday homestretch | Quantum Metric Retail Benchmark Report

eBook

A look at Cyber 5 | Quantum Metric Retail Benchmark Report

Retail Benchmark Series - Part 1 - Cyber5

eBook

Welcome to the new holiday peak | Quantum Metric Retail Benchmark Report

Report

Harvard Business Review Analytic Services Report

eBook

Unlocking digital adoption: The new policy for insurance companies

The new wave of US Holiday shoppers ebook

eBook

The New Wave of U.S. Holiday Shoppers

The New Wave of UK Christmas Shoppers eBook Cover

eBook

The New Wave of UK Christmas Shoppers

8 Strategies for Customer-centric Digital Experiences eBook Cover

eBook

8 Strategies for Customer-Centric Digital Experiences

eBook

The advantages of real-time session replay over cobrowsing.

QSR Digital Playbook Hero Image

eBook

How to Proactively Identify and Remove Customer Friction in QSR Applications

7 Setbacks to Seasonal Success - EMEA Digital Retail Playbook

eBook

Holiday Bust: The 7 Setbacks to Cyber Five Success

The Post-Covid Mobile Shift eBook

eBook

Post-Covid Mobile Shift

Forrester Total Economic Impact Report

Report

From Forrester: The Total Economic Impact of Quantum Metric

© Quantum Metric, Inc. All rights reserved.

© Quantum Metric, Inc. All rights reserved.

Privacy Policy
Terms of Use
EULA
Patents
Affiliates
Legal Information
Modern Slavery Statement

Connect

Connect
Contact us
Our story
Careers

Login
Get a demo