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Platform

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Platform overview

Learn more about Quantum Metric.

Key Capabilities

Session replayUnderstand the "why" behind customer behaviors. Felix AIGen AI powered session summarization.DashboardsOrganize and monitor your most important data. JourneysUnderstand which paths customers are taking.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Opportunity analysisAutomatically surface and quantify friction points.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.Dashboard template libraryTemplates to improve your experience. Page performanceDiscover and quantify the impact of slow pages. VisibleVisualize user behavior directly from your browser. Segment builderSlice your audience with nested segment building. User analyticsUnlock better user adoption, retention, and customer journeys.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Data streamingSend Quantum Metric insights to your data warehouse.

Platform foundations

Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Security and privacyBest in class security technology and polices.AutocaptureCapture over 300 metrics out-of-the-box.Data ActivationSeamlessly merge any data source.Performance & overheadLightweight SDKs and tags.Partners & integrationsView our technology and solutions partners.

See for yourself.

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Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Resources

ResourcesReview expert guidance and new data. Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

New blog post.

Turn data into understanding with the ‘why.’

Turn data into understanding with the ‘why.’

Quantum Metric's CEO explores how the Quantified Why drives decisions and efficiency in the enterprise.

Read the blog

About

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partner programOur key ecosystem of partners. Our partnersSee who already has joined.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Learn more

Resources

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Digital Experience Analytics Platforms Matrix

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Benchmark report: The fall of peak.

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Digital Experience Analytics Platforms Matrix

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Benchmark report: The fall of peak.

Collections

Mobile

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Mobile

CX & VOC

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CX & VOC

Product

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Product

Optimize

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Optimize

Consolidation

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Consolidation

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Solution sheet

Industries

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Travel & Hospitality

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Telco

Gaming

Healthcare

Topics

Digital adoption

Teams

CX & VOC

Service & Support

Technology

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Benchmark report: The support struggle: Bridging the digital divide.

Report

Benchmark report: The support struggle: Bridging the digital divide.

The enterprise guide to session replay.

eBook

The enterprise guide to session replay.

CMP Research Prism for customer analytics and insights tools.

CMP Research Prism for customer analytics and insights tools.

Spring Product Launch 2025

Spring Product Launch 2025

Benchmark report: The fall of peak.

Report

Benchmark report: The fall of peak.

Summer Product Launch 2024

Summer Product Launch 2024

Shaping the frontier of GenAI-powered customer analytics with Quantum Metric.

Report

Shaping the frontier of GenAI-powered customer analytics with Quantum Metric.

Mobile Benchmark: How mobile performance builds consumer confidence.

Report

Mobile Benchmark: How mobile performance builds consumer confidence.

Digital Experience Analytics Platforms Matrix

Report

Digital Experience Analytics Platforms Matrix

Seamless journeys, superior conversion rates.

eBook

Seamless journeys, superior conversion rates.

The state of mobile analytics.

eBook

The state of mobile analytics.

Spring Product Launch 2024

Spring Product Launch 2024

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