Continuous Product Design in action with our latest content.
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Welcome to the new holiday peak
Harvard Business Review Analytic Services Report
Quantum Metric & Salesforce Demo Replay
LEAP into Gaming Spotlight
Sustainability: Player Protection as a Competitive Advantage
Player-centricity: The route to cross-company unity
Differentiating through experimentation and innovation
Quantum Metric 10-Minute Demo Replay: Insurance
Unlocking digital adoption: The new policy for insurance companies
Gartner Report: Top 3 Customer Experience Trends for Digital Insurance 2022
Planning for holiday rush: Lessons learned from the year when every day was peak
Powering human-first digital experiences
The agile retailer: Creating a culture of customer obsession and continuous product design
Top tech insights to sleigh this holiday season
Ecommerce in the Novel Economy: How to build experiences for a new generation of customers
The New Wave of U.S. Holiday Shoppers
The New Wave of UK Christmas Shoppers
8 Strategies for Customer-Centric Digital Experiences
3 Ways to Embrace Agile Retail and Out-Innovate Amazon
Journey Optimization With Quantum Metric – Demo Replay
Whiteboard Wednesday with UserTesting
The Advantages of Real-Time Session Replay Over Cobrowsing
Canadian Tire Increases Online Revenue with Google Cloud and Quantum Metric
Build Frictionless Mobile Banking Experiences Faster
How to Proactively Identify and Remove Customer Friction in QSR Applications
Holiday Bust: The 7 Setbacks to Cyber Five Success
Digital Prep List for the 2021 Holiday Surge
Shaping the future of travel with touchless experiences
Digital strategy in leisure vs. business travel
Why should travelers love you? Creating enduring loyalty in a connected world
Whiteboard Wednesdays | Salesforce
Quantum Metric for Retail Banks
Travel Easy with Quantum Metric
Whiteboard Wednesdays | Sandbox
Salesforce | How to Increase Digital-First Customer Service and Reduce Contact Center Costs
Whiteboard Wednesdays | Core Web Vitals | Cumulative Layout Shift
Whiteboard Wednesdays | Core Web Vitals | First Input Delay
Whiteboard Wednesdays | Core Web Vitals | Largest Contentful Paint
The essential guide to digital readiness for the air travel rebound
How Alaska Airlines reduced call center and help desk time
Vistaprint successfully tackles global replatforming with Quantum Metric
How The Telegraph bolstered online conversion through real-time customer signals
Panel: The Evolving Route of the Digital Traveller Journey
Agility and Innovation: How a culture of embracing change has helped United Airlines into clearer skies
Vistaprint gets it right: a global CX transformation masterclass
Betting on the User Experience
Operationalize CX with Business Impact Analysis
Ecosystem Highlight: Medallia – Replay Video
Banking, Data, and Google Cloud – Replay Video
The Future of Retail in a Digital-First World – Replay Video
LEAP Debate: Minimum Viable vs. Most Delightful – Replay Video
How GEICO Gained a Mobile App-vantage – Replay Video
JENGA! Building a tech stack that stands up to any challenge – Replay Video
Disruption Leads to Transformation with American Airlines – Replay Video
Escaping the Build Trap – Replay Video
Continuous Product Design: In Theory and Practice – Replay Video
Winning Player Expectations in the Gaming Industry – Replay Video
Fireside Chat with Bala Subramanian, Chief Digital Officer at AT&T – Replay Video
Banking on Cross-Team Customer Centric Transformation – Replay Video
Pairing Vocal and Silent Customer Feedback – Replay Video
LEAP Debate: Data Accessibility
Trying, LEAPing and Failing with The Try Guys
Driving Digital Innovation – Replay Video
A Conversation with John Chambers – Replay Video
Delivering Speed & Confidence on Digital – Replay Video
The Telegraph Boosts Online Conversion with Quantum Metric
American Airlines Improves their Booking Journey with Continuous Customer Signals
Legacy vs. New Tech: How to Adopt Enterprise Software with Mattel – Replay Video
Seera Group Exponentially Increases Product Discovery with Quantum Metric
Replatforming Customer Story
The Enterprise Guide to Session Replay
Continuous Product Design White Paper
Tealium: Last Minute Secrets to Holiday Success for Retail Marketers
3M: The Digital Journey to Impact and Insight
Lululemon constantly improves digital experience with Quantum Metric
Digital Replatforming Playbook
Extra Space Storage Embraces Cross-Channel Agility with Quantum Metric
Post-Covid Mobile Shift
GreyscaleAI Cofounder Don Fotsch on Continuous Product Design
Fortune 500 Retail chain Enhances Buy Online Pick Up In Store with Quantum Metric
Taking the Cross-Channel Plunge: Swan Dive Into Consistent Customer Experiences
JCPenney: Differentiating your digital experience
Investment Firm Accelerates CX Initiatives with Quantum Metric
Demo Video – Retail and eCommerce
Top 10 Insights On the State of Digital Alignment and Data-Driven Decision Making
How Tractor Supply Co Digitally Pivots to Support Team Members and Customers During a Time of Crisis
Five Ways to Improve Digital Self Service and Reduce Call Center Costs
Seera Group Gains Full Product Discovery with Quantum Metric
What is Continuous Product Design? Hear Reactions from the Experts!
Experts from Comcast, Netflix, United Airlines, and more explain why Continuous Product Design is important to their business.
What is Continuous Product Design? Quantum Metric CEO Mario Ciabarra Explains
Mario Ciabarra, CEO of Quantum Metric, introduces Continuous Product Design.
Introducing Continuous Product Design
Watch our animation explaining continuous product design.
How to Drive Team Alignment with Continuous Product Design
With siloed data and separated decisions, how do you decide what to push in your next update? Continuous Product Design provides a single version of truth that teams can align on.
Alaska Airlines improves call center outcomes with Quantum Metric
Data Brief: The Impact of COVID-19 on Digital Support Sessions | April 2020 Data
Data Brief: Digital Shopping Behaviors During COVID-19 | March 2020 Data
How has COVID-19 changed the way consumers shop online? By comparing millions of sessions from March 2019 with sessions from March 2020, we gained actionable insights into how consumer behavior has changed and how retailers…
Meet Sally, a Happy Quantum Metric Customer
What is Continuous Product Design?
Continuous Product Design is a customer-defined and quantified approach to building better digital products faster. From product definition to rapid iteration, make every decision matter.
Netflix’s Andy Glover shares why end user signals are critical to Continuous Product Design
From DevOps to Continuous Product Design
DevOps helped us move faster but didn’t make the jump into the business side of the organization. Continuous Product Design bridges that gap.
Quantum LEAP 2020: Opening Keynote with Bonin Bough
Bonin Bough delivers opening Quantum LEAP keynote address.
Quantum LEAP 2020: Fireside Chat with United Airline’s Praveen Sharma
Praveen Sharma discusses how United Airlines uses Quantum Metric.
Quantum LEAP 2020: Fireside Chat with Tapestry’s Noam Paransky
Noam Paransky shares how Tapestry uses Quantum Metric
Quantum LEAP 2020: Product Updates & Announcements
Adam Dille and Christine Tran share Quantum Metric Product Updates.
Quantum LEAP 2020: Opening Welcome & Keynote with Mario Ciabarra
Mario Ciabarra, CEO of Quantum Metric, welcomes everyone to Quantum LEAP 2020.
Quantum LEAP 2020: The Highlight Reel
Canadian Tire Increases Online Revenue with Quantum Metric
Download the case study to learn more about how Canadian Tire shifted their expired coupon strategy to increase conversion rate by as much as 40%.
Quantum LEAP 2020: Digital Transformation Panel
Quantum LEAP 2020: Digital Transformation Panel
Quantum LEAP 2020: Closing Keynote with Andy Glover, Netflix
Aspiration Uses Quantum Metric to Manage Application Funnel
The online financial institution uses Quantum Metric to understand where the friction points are and quantify how many people are having the same problem, so the team can sort and attack those in an economically…
Mobile Priorities in the Attention Economy
Every business works to attain consumer attention, and the competition is fierce. Attention simply does not scale and buyers are protective about where they choose to direct it.
Mizuno’s Amarena Diaz Shares How Her Team Uses Quantum Metric
How to Identify & Remove Digital Friction in Banking and Insurance Experiences
Make Exponential Gains with “Low-Hanging Fruit” and Have a Big Impact on CX, Customer Loyalty, and Share of Wallet
Mobile Priorities in the Attention Economy
Smaller Device, Shorter Attention Mobile devices are subject to our dwindling capacity for attention. Indeed, Quantum Metric’s research has shown that as screen size shrinks, so does attention. Attention is a Predictor Attention is a…
Finnair Makes Data-Based Decisions with Quantum Metric
CDO’s: Three Reasons Why Your Digital Teams Need a Data Transformation
Finnair Holidays: Improving the Holiday Booking Experience
Janica Soppela, eCommerce Manager at Finnair holidays shares her insights on how the airline improved the holiday booking experience by: Identifying customer struggle Creating a business case based on UX data And investigating further with…
An Interview with Robert Wenig
When the founder of IBM Tealeaf sees clear and differentiating value from a digital experience intelligence platform, it’s a good idea to listen.
From Forrester: The Total Economic Impact of Quantum Metric
The Total Economic Impact (TEI) methodology from Forrester helps quantify the tangible value of IT initiatives to key business stakeholders.