Continuous Product Design in action with our latest content.
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Webinar
Best practices for ensuring secure analytics.
Report
2022 Holiday habits: Predicting the season.
Webinar
Becoming the customer’s first choice: Lyft’s brand loyalty strategy.
Report
The state of customer experience teams, 2022
Report
The state of digital banking, 2022
Webinar
AT&T’s mobility and broadband ecomm strategy.
Webinar
Duty & opportunity: Customer-first responsibility in finance
Webinar
Quantum Metric for online retail.
Webinar
More with less: Innovation & personalization during a downturn.
Webinar
5 Ways Retailers Can Combat the Effects of Inflation
Solution sheet
Quantum Metric Activate solution sheet
resource
Reaching digital maturity with Continuous Product Design.
Webinar
Replatforming + UX overhaul: Optimizing the digital journey.
Solution sheet
Quantum Metric for experimentation solution sheet
Case Study
How UNTUCKit customers find the perfect-fit.
eBook
Airlines Executive Guide
Case Study
Vitacost Case Study
Webinar
Leveraging experimentation in digital retail.
Video
Quantum Metric Partner Summit
eBook
Remove traveler friction to boost loyalty.
eBook
Remove friction, build digital maturity.
Webinar
Webinar replay: 4 ways retailers can get ready for back-to-school, off-to-college.
resource
Deliver standout digital products with these 8 strategies.
eBook
The key to digital adoption.
Report
Retail Benchmarks: Adjusting for inflation.
Whitepaper
UX analytics solution checklist.
Infographic
The importance of retail CX.
eBook
The buyer’s guide for digital experience analytics.
Solution sheet
Quantum Metric for retail solution sheet.
Webinar
Driving experimentation quantified empathy
Solution sheet
Quantum Metric for hospitality solution sheet.
Case Study
Betting on the customer acquisition journey
Solution sheet
Quantum Metric for airlines
Case Study
From stockouts to conversions: Bass Pro case study
Webinar
Quantum Metric Embedded Replay for ServiceNow
eBook
2022 digital holiday preparation list
Solution sheet
Quantum Metric for wealth management solution sheet.
eBook
5 strategies to break down digital silos
Case Study
How Fiverr improves the digital marketplace journey.
Solution sheet
Quantum Metric for insurance solution sheet.
Solution sheet
Quantum Metric for banking solution sheet.
Webinar
Real-time visibility wins real results.
Case Study
How Quantum Metric is helping a luxury brand create a digital experience to match
Webinar
3 tactics for effortless digital customer journeys.
Webinar
The hybrid approach: Digital-first, human-led.
Webinar
Win, serve, retain: Customer-led personalization.
Webinar
‘Quantify This’ Retail Webinar Series: The rise and rise of customer lifetime value in retail.
eBook
The state of mobile analytics.
Webinar
‘Quantify This’ Retail Webinar Series: Empathetic decision making and its outcomes.
Case Study
How Korean Air wins customer hearts with real-time insights.
Report
EMEA 2022 FSI Consumer Insights Report
eBook
Stop justifying budgets, start driving the business.
Webinar
‘Quantify This’ Retail Webinar Series: Don’t run before you can walk.
Webinar
Quantum Metric Visible Demo
Report
Report: Charting the travel takeoff.
Case Study
How Vista is building global customer-centricity.
Infographic
Infographic: Summer travel is set to soar.
Webinar
‘Quantify This’ 3-Part Retail Webinar Series | Physical to digital: From brand equity to customer worth
eBook
Win the Booking | Travel eBook
eBook
Build Frictionless Mobile Banking Experiences Faster
Report
2022 FSI Consumer Insights Report
eBook
7 eCommerce blockers to avoid in a digital-first world
Case Study
How BMO reimagined the commercial banking digital client experience.
eBook
Back-to-school benchmark series: Setting expectations for the longest shopping season of the year.
eBook
The enterprise guide to session replay.
eBook
4 mobile tests to address retail out-of-stock challenges
eBook
eBook – Your Digital Replatforming Playbook
eBook
How to increase digital-first customer service and reduce contact center costs.
eBook
What is Continuous Product Design? eBook
eBook
Predicting the Unpredictable: The new shape of eCommerce report
eBook
The holiday homestretch | Quantum Metric Retail Benchmark Report
Video
Smoother customer journeys start online
Video
The future of digital product design: From concept to reality
Webinar
3 strategies to deliver customer-centric digital experiences.
eBook
A look at Cyber 5 | Quantum Metric Retail Benchmark Report
eBook
Using analytics to design personalized customer experiences
eBook
Are your digital analytics driving outcome or just output?
eBook
Visualize infinite possibilities with Quantum Metric data in Looker
eBook
Welcome to the new holiday peak | Quantum Metric Retail Benchmark Report
eBook
Harvard Business Review Analytic Services Report
Video
Quantum Metric & Salesforce Demo Replay
LEAP
Gaming Demo
LEAP
Sustainability: Player Protection as a Competitive Advantage
LEAP
Player-centricity: The route to cross-company unity
LEAP
Differentiating through experimentation and innovation
Video
Quantum Metric 10-Minute Demo Replay: Insurance
eBook
Unlocking digital adoption: The new policy for insurance companies
Video
Planning for holiday rush: Lessons learned from the year when every day was peak
Video
Powering human-first digital experiences
Video
The agile retailer: Creating a culture of customer obsession and continuous product design
Video
Top tech insights to sleigh this holiday season
Video
Ecommerce in the Novel Economy: How to build experiences for a new generation of customers
eBook
The New Wave of U.S. Holiday Shoppers
eBook
The New Wave of UK Christmas Shoppers
eBook
8 Strategies for Customer-Centric Digital Experiences
Video
3 Ways to Embrace Agile Retail and Out-Innovate Amazon
Video
Journey Optimization With Quantum Metric – Demo Replay
Video
Whiteboard Wednesday with UserTesting
eBook
The advantages of real-time session replay over cobrowsing.
Case Study
Canadian Tire Increases Online Revenue with Google Cloud and Quantum Metric
eBook
How to Proactively Identify and Remove Customer Friction in QSR Applications
eBook
Holiday Bust: The 7 Setbacks to Cyber Five Success
eBook
Digital Prep List for the 2021 Holiday Surge
Video
Shaping the future of travel with touchless experiences
Video
Digital strategy in leisure vs. business travel
Video
Why should travelers love you? Creating enduring loyalty in a connected world
Video
Whiteboard Wednesdays | Salesforce
Video
Quantum Metric for Retail Banks
Video
Travel Easy with Quantum Metric
Video
Whiteboard Wednesdays | Sandbox
eBook
Salesforce | How to Increase Digital-First Customer Service and Reduce Contact Center Costs
Video
Whiteboard Wednesdays | Core Web Vitals | Cumulative Layout Shift
Video
Whiteboard Wednesdays | Core Web Vitals | First Input Delay
Video
Whiteboard Wednesdays | Core Web Vitals | Largest Contentful Paint
Video
How Alaska Airlines reduced call center and help desk time
Case Study
How The Telegraph bolstered online conversion through real-time customer signals
Video
Panel: The Evolving Route of the Digital Traveller Journey
Video
Agility and Innovation: How a culture of embracing change has helped United Airlines into clearer skies
eBook
Betting on the User Experience
Webinar
Operationalize CX with Business Impact Analysis
Video
Ecosystem Highlight: Medallia – Replay Video
Video
Banking, Data, and Google Cloud – Replay Video
Video
The Future of Retail in a Digital-First World – Replay Video
Video
LEAP Debate: Minimum Viable vs. Most Delightful – Replay Video
Video
How GEICO Gained a Mobile App-vantage – Replay Video
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JENGA! Building a tech stack that stands up to any challenge – Replay Video
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Disruption Leads to Transformation with American Airlines – Replay Video
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Escaping the Build Trap – Replay Video
Video
Continuous Product Design: In Theory and Practice – Replay Video
Video
Winning Player Expectations in the Gaming Industry – Replay Video
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Fireside Chat with Bala Subramanian, Chief Digital Officer at AT&T – Replay Video
Video
Banking on Cross-Team Customer Centric Transformation – Replay Video
Video
Pairing Vocal and Silent Customer Feedback – Replay Video
Video
LEAP Debate: Data Accessibility
Video
Trying, LEAPing and Failing with The Try Guys
Video
Driving Digital Innovation – Replay Video
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A Conversation with John Chambers – Replay Video
Video
Delivering Speed & Confidence on Digital – Replay Video
Video
American Airlines Improves their Booking Journey with Continuous Customer Signals
Video
Legacy vs. New Tech: How to Adopt Enterprise Software with Mattel – Replay Video
Video
Seera Group Exponentially Increases Product Discovery with Quantum Metric
Case Study
Replatforming Customer Story
Webinar
Tealium: Last Minute Secrets to Holiday Success for Retail Marketers
Webinar
3M: The Digital Journey to Impact and Insight
Video
Lululemon constantly improves digital experience with Quantum Metric
Case Study
Extra Space Storage Embraces Cross-Channel Agility with Quantum Metric
eBook
Post-Covid Mobile Shift
Video
GreyscaleAI Cofounder Don Fotsch on Continuous Product Design
Case Study
Fortune 500 Retail chain Enhances Buy Online Pick Up In Store with Quantum Metric
Webinar
Taking the Cross-Channel Plunge: Swan Dive Into Consistent Customer Experiences
Webinar
JCPenney: Differentiating your digital experience
Case Study
Investment Firm Accelerates CX Initiatives with Quantum Metric
Video
Demo Video – Retail and eCommerce
eBook
Top 10 Insights On the State of Digital Alignment and Data-Driven Decision Making
Webinar
How Tractor Supply Co Digitally Pivots to Support Team Members and Customers During a Time of Crisis
eBook
Five Ways to Improve Digital Self Service and Reduce Call Center Costs
Case Study
Seera Group Gains Full Product Discovery with Quantum Metric
Video
What is Continuous Product Design? Hear Reactions from the Experts!
Experts from Comcast, Netflix, United Airlines, and more explain why Continuous Product Design is important to their business.
Video
What is Continuous Product Design? Quantum Metric CEO Mario Ciabarra Explains
Mario Ciabarra, CEO of Quantum Metric, introduces Continuous Product Design.
Video
Introducing Continuous Product Design
Watch our animation explaining continuous product design.
Video
How to Drive Team Alignment with Continuous Product Design
With siloed data and separated decisions, how do you decide what to push in your next update? Continuous Product Design provides a single version of truth that teams can align on.
Case Study
Alaska Airlines improves call center outcomes with Quantum Metric
Report
Data Brief: The Impact of COVID-19 on Digital Support Sessions | April 2020 Data
Report
Data Brief: Digital Shopping Behaviors During COVID-19 | March 2020 Data
How has COVID-19 changed the way consumers shop online? By comparing millions of sessions from March 2019 with sessions from March 2020, we gained actionable insights into how consumer behavior has changed and how retailers…
Video
Meet Sally, a Happy Quantum Metric Customer
eBook
What is Continuous Product Design?
Continuous Product Design is a customer-defined and quantified approach to building better digital products faster. From product definition to rapid iteration, make every decision matter.
Video
Netflix’s Andy Glover shares why end user signals are critical to Continuous Product Design
Video
From DevOps to Continuous Product Design
DevOps helped us move faster but didn’t make the jump into the business side of the organization. Continuous Product Design bridges that gap.
Video
Quantum LEAP 2020: Opening Keynote with Bonin Bough
Bonin Bough delivers opening Quantum LEAP keynote address.
Video
Quantum LEAP 2020: Fireside Chat with United Airline’s Praveen Sharma
Praveen Sharma discusses how United Airlines uses Quantum Metric.
Video
Quantum LEAP 2020: Fireside Chat with Tapestry’s Noam Paransky
Noam Paransky shares how Tapestry uses Quantum Metric
Video
Quantum LEAP 2020: Product Updates & Announcements
Adam Dille and Christine Tran share Quantum Metric Product Updates.
Video
Quantum LEAP 2020: Opening Welcome & Keynote with Mario Ciabarra
Mario Ciabarra, CEO of Quantum Metric, welcomes everyone to Quantum LEAP 2020.
Video
Quantum LEAP 2020: The Highlight Reel
Video
Quantum LEAP 2020: Digital Transformation Panel
Quantum LEAP 2020: Digital Transformation Panel
Video
Quantum LEAP 2020: Closing Keynote with Andy Glover, Netflix
Video
Aspiration Uses Quantum Metric to Manage Application Funnel
The online financial institution uses Quantum Metric to understand where the friction points are and quantify how many people are having the same problem, so the team can sort and attack those in an economically…
Webinar
Mobile Priorities in the Attention Economy
Every business works to attain consumer attention, and the competition is fierce. Attention simply does not scale and buyers are protective about where they choose to direct it.
Video
Mizuno’s Amarena Diaz Shares How Her Team Uses Quantum Metric
eBook
How to Identify & Remove Digital Friction in Banking and Insurance Experiences
Make Exponential Gains with “Low-Hanging Fruit” and Have a Big Impact on CX, Customer Loyalty, and Share of Wallet
eBook
Mobile Priorities in the Attention Economy
Smaller Device, Shorter Attention Mobile devices are subject to our dwindling capacity for attention. Indeed, Quantum Metric’s research has shown that as screen size shrinks, so does attention. Attention is a Predictor Attention is a…
Case Study
Finnair Makes Data-Based Decisions with Quantum Metric
eBook
CDO’s: Three Reasons Why Your Digital Teams Need a Data Transformation
Webinar
Finnair Holidays: Improving the Holiday Booking Experience
Janica Soppela, eCommerce Manager at Finnair holidays shares her insights on how the airline improved the holiday booking experience by: Identifying customer struggle Creating a business case based on UX data And investigating further with…
Case Study
Carhartt Gains Clear Product Visibility with Quantum Metric
Video
An Interview with Robert Wenig
When the founder of IBM Tealeaf sees clear and differentiating value from a digital experience intelligence platform, it’s a good idea to listen.
Report
From Forrester: The Total Economic Impact of Quantum Metric
The Total Economic Impact (TEI) methodology from Forrester helps quantify the tangible value of IT initiatives to key business stakeholders.
