The advantages of real-time session replay over cobrowsing.
Comparing two technology solutions to help agents balance speed and quality.
The agent experience is more complex than ever.
A lot has changed over the past few years for customer support centers. One thing that remains constant? The demand for digital first. As a result, it’s more important than ever to give agents the tools they need to help customers more quickly and efficiently at lower cost. To support the growing scope of an agent’s work in a digital-first environment, this guide compares two technology solutions to help agents balance speed and quality, and provide a better customer service experience: cobrowsing and real-time session replay.
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