Your cheat sheet for optimizing the account management pillar.
Discover how to create the best self-service experience.
Enabling self-service account management is a must-have for any digital-first organization. If you’re wondering where to optimize, this cheat sheet covers what you need to know in order to keep the customer’s experience seamless.
Download the cheat sheet and see:
- The micro-experiences to track within the account management pillar
- The questions to ask about your data at every touchpoint within this pillar and how to answer
Interested in optimizing all 5 pillars of the digital customer journey? Download the multi-chapter eBook here.