Your cheat sheet for optimizing the help & support pillar.
Uncovering key areas of support at every stage of the customer journey.
Creating an exceptional customer experience starts with nailing the self-service aspect of their journey. This cheat sheet offers a quick reference so that you know where exactly to focus your optimization efforts within the help & support pillar and ensure efficiency and convenience across every channel.
Download the cheat sheet and see:
- The micro-experiences to track within the help & support pillar
- The questions to ask about your data at every touchpoint within this pillar and how to answer
Interested in optimizing all 5 pillars of the digital customer journey? Download the multi-chapter eBook.