Are digital escalations wasting 2 months of your business each year?

Discover the latest data to illuminate what can reduce costs and increase customer satisfaction.

The efficiency index report.

No matter the industry, digital teams are being pushed to be more efficient than ever, streamlining costs while still optimizing for growth. The new Efficiency index offers an executive perspective on the cost-cutting challenges and opportunities facing digital teams. This report outlines:

– The pressures organizations are under to be more efficient
– The biggest challenges and drivers behind wasted resources
– The calculated cost of wasted time
– The pivotal role that digital plays
– How leading enterprises are maximizing efficiency to drive revenue, build loyalty, and delight customers


Download the report