Quantum Metric for Salesforce Service Cloud

Improve contact center outcomes with real-time customer insights directly inside Salesforce. Our integration with Salesforce Service Cloud helps organizations deliver digital-first customer service.

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Real-time session insights directly inside Salesforce


ABOUT OUR INTEGRATION

Quantum Metric and Salesforce for the digital-first contact center

Quantum Metric improves the contact center agent and customer experience all from inside Salesforce. Our integrated solution helps agents rescue customers in real-time, and reduce the time it takes to troubleshoot issues when customers do call, chat, or email in—all without the agent ever leaving Salesforce.

Increase digital self-service containment

Reduce calls into the contact center with proactive friction detection and real-time rescue.

Reduce resolution time and escalations

Give agents instant session insights and real-time views into the actual customer’s experience.

Quantify impact and share to the business

Close the feedback loop by sharing quantified insights from the contact center for other teams to act on.

HOW IT WORKS

Instantly view session insights

Accelerate an agent’s understanding of a customer’s live case with session details like device, location, conversion, or abandoned cart value.

Gain real-time views into frustration

Enable agents to watch real-time replays without ever leaving Salesforce. Diagnose customer friction faster and increase customer satisfaction.

Quantify impact beyond a single case

Managers can access aggregated analytics in the Quantum Metric UI to size the scope of a problem and prioritize or escalate for other teams.

Contact Center Agents as Brand Ambassadors

In this blog post, we explore the new era of digital-first contact center agents.

Read Post

How to Improve Digital-First Customer Service

This e-book covers four ways organizations can increase digital self-service containment.

Get the Ebook

Visit us on Salesforce AppExchange

Visit our official Salesforce AppExchange listing and share it with your Salesforce admin!

Visit page

Improve contact center outcomes with Quantum Metric for Salesforce

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