Service & Support Teams

Improve call center outcomes with real-time insights. Give agents the ability to improve the customer experience at the point of friction and beyond, with Quantum Metric’s real-time session replay and analytics.

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How do service & support teams use Quantum Metric?

Rescue customers before they abandon

Why let customers struggle and abandon? With Quantum Metric, you can trigger a live interaction when friction is automatically detected.

Watch customers sessions in real time

When customers call in, save time asking questions about their experience. Instantly watch customer sessions to see where they struggle.

Attach session context to helpdesk tickets

A link to a Quantum Metric replay includes the # of all users affected, the business impact, and all the technical details needed.

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Alaska Airlines improves call center and helpdesk efficiency

Alaska Airlines agents play back customers’ sessions during calls, escalate issues to helpdesk with real-time analytics, and reduce the engineering team’s mean time to resolve (MTTR).

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eBook: Improve Digital Self-Service and Reduce Call Center Costs

Discover five processes that digital and service leaders can put in place today to drive digital adoption, reduce call costs, and improve organizational efficiencies.

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Learn how Service & Support Teams Use Quantum Metric

Request a customized walkthrough of the Quantum Metric platform

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