Digital insights that take the contact center off hold.

Understand the drivers of digital friction so you can improve customer empathy and contact center efficiency.

A strong connection to your customer support initiatives.

Get faster insight into customers’ web support issues.

Real-time insights and session replay help you learn what customers experienced prior to contacting support.

Increase efficiencies between contact center and tech teams.

Enable agents and tech teams to view and recreate the digital experience.

Prioritize the drivers that reduce call volume.

Understand the root cause of cases resulting from digital friction, how many are affected and what it might be costing your business.

Why Quantum Metric.

Get to the “why” of customer behavior. Give agents visibility into the digital customer experience.

Streamline the workflow between agents and technology teams.

Embed session insights within Salesforce Service Cloud, ServiceNow, and more.

Connect with the tools you use every day.