Trade CX guesswork for knowing what works for customers.

Bring together qualitative and quantitative insights to quickly discover customer intent, behaviors, and friction—so you can move the needle on the metrics that matter most.

Set yourself up for CX success.

Understand and act on VoC Feedback.

Tie feedback back to the related session to better understand the customer experience and diagnose the root cause of the problem.

Give voice to the silent majority.

Automatically surface friction, quantify issues, and size the impact across all customers – even for the majority who don’t provide feedback.

Lower call volume with high-quality experiences.

Prevent customers from flooding contact centers by rescuing them in the moment with tools like contextualized chat intercepts.

Why Quantum Metric.

Identify friction without feedback.

Size the full impact of a single issue.

Increase contact center efficiency.

Connect with the tools you use every day.