Trade CX guesswork for knowing what works for customers.

Bring together qualitative and quantitative insights to quickly discover customer intent, behaviors, and friction—so you can move the needle on the metrics that matter most.

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Set yourself up for CX success.

Understand and act on VoC Feedback.

Tie feedback back to the related session to better understand the customer experience and diagnose the root cause of the problem.

Give voice to the silent majority.

Automatically surface friction, quantify issues, and size the impact across all customers – even for the majority who don't provide feedback.

Lower call volume with high-quality experiences.

Prevent customers from flooding contact centers by rescuing them in the moment with tools like contextualized chat intercepts.

“Especially when implemented with VOC, I can understand my customers both at a macro level and a micro level. I can answer, "Where are my customers dropping off" in addition to "Why?" Internal teams can both "listen to" and "watch" what our customers do and hypothesize what they need where we are and are not delivering.”

Kristi O/G2 reviewer

“Quantum Metric has allowed us to identify some of the biggest guest pain points. We specifically identified multiple errors in the checkout funnel and systematically chipped away at those errors. It's been a multi-tens of millions of dollars of impact to the business.”