A superior user experience happens by design.
Proactively discover UX opportunities with deep insight into customer behavior, engagement, and friction.
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Enrich and inform experimentation.
- Drive real-time decision making on tests by leveraging rich behavioral and experiential data as it relates to business KPIs.
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Visualize the impact of design iterations.
- Quantify every aspect of the user experience and get visual evidence with session replay, so you spend less time optimizing the current experience and more time innovating for the future.
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Optimize the customer journeys that matter most.
- Heatmaps and customer journey analysis allow you to pinpoint your successes and replicate them across other journeys.
Quantum is a game changer for us. The level of visibility it provides into the customer experience is unreal. It will change how we think about customers and how we incorporate that in our design process
Quantum Metric has helped us understand that seemingly small UX design choices can have an outsized impact on customer satisfaction.
Why Quantum Metric.
Examine and enhance your customer experience using a combination of behavioral and technical data.
Get a complete view of the customer experience, day one.
- Build segments off of hundreds of out-of-the-box data points to auto-generate journey maps, dashboards, and session replay
- Surface points of friction–from broken journeys to confusing page layouts.
- Access heatmaps and engagement data directly from your browser using Quantum Metric’s browser plugin, Visible.
Gain page-level insight into drivers and detractors.
- Group segments and experiences that matter to you and trend engagement, errors, and value-driving events
- Cohort and funnel analysis by page group
- Drill into feature engagement for key pages
- Spot trends against your benchmarks using customizable dashboards that show historical analysis of your core KPIs
Identify and leverage valuable page content.
- Quantify the impact of a new design by correlating engagement with key business metrics
- Find what page content drives value for your customers on web and native
- Run side-by-side analysis to see how test segments engage with experiences
- Identify detractors on key pages that matter to your team
Resources
Out-of-stock UX: Conducting experiments and addressing OOS in retail.
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Build frictionless mobile banking experiences faster.
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How Fiverr improves the digital marketplace journey.
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4 mobile tests to address retail out-of-stock challenges.
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