Life without customer-centric product design.
Surfacing issues is reactive and costly.
You find out about poor digital experiences from your customers or, even worse, your executives.
Too many signals, not enough answers.
You sift through dozens of alerts, emails, and dashboards looking for what matters most to the business.
Understanding business impact isn't easy.
You wait for the analytics team to tell you the scope, or try to assess the severity of an issue by looking in 6 different tools.
Understanding the "why" takes hours.
You write up a JIRA ticket and get an “unable to reproduce” response from IT or engineering. Back to square one.
Life with Quantum Metric.
Identify
- Understand everything with good data and automated data capture.
- Tell executives “already on this” with automated journey analysis and customer-centric alerting.
- Find the next feature to build by visualizing rich interaction data in Page Analytics.
Quantify
- See the cross-platform business impact with web, kiosk, and unparalleled mobile application analytics.
- Instantly answer “what happens if we don’t act now” with Opportunity Analysis.
- Instantly quantify the scope of any error, slow page, behavior interaction, click, or tap
Prioritize
- Gain instant directionality and answer what’s happening to who in seconds with ExperienceAI.
- Combat uninformed decisions and guesswork about what your customers are experiencing with session replay.
- Answer multi-threaded questions with team-based dashboards and visualizations that layer on business, technical, and behavioral data.
Act
- Access technical capture and network details that help engineers do their job.
- Pass real-time session data to VoC, chat, a/b/n, and Application Performance Monitoring (APM) platforms, and rescue frustrated customers in the moment.
- Deploy the fix, understand the impact, and rest easy with automated monitoring— it’s time to build that new feature.
How will you be customer-centric with Quantum Metric?
Surface and quantify issues.
Learn more
Ship features your customers love.
Learn more
Activate behavioral data in real time.
Learn more
Learn about Continuous Product Design (CPD), the customer-defined and quantified approach to building better digital products.
Listen to industry leaders describe CPD and differentiate it from some of the existing frameworks.
Quantum Metric is the platform for Continuous Product Design.
We learn from the best—our customers. They use Quantum Metric to build products that have an impact. It’s a process called Continuous Product Design, and we strive every day to enable them on their customer-centric mission.
Keep an eye on the customer experience without having to physically survey customers.
We couldn’t have survived our site launch without having Quantum Metric.
Search Anything – There’s a top bar which is intuitive and I can search anything from an event name to order confirmation number which is great!
The answer to your analytics problems. A lot of information is provided within the session, so there is no need to use most of the other tools.
Quantum Metric has given us insight into user trends that we had no way of getting through any other tool (we use several other analytical tools).
After struggling for years with Mobile App session replay, we were able to quickly integrate their SDK into our app and get high fidelity replay.
Currently, the eCommerce and IT teams use QM extensively, but it’s also used by Marketing, Brand, UX, Finance, and IT.
Tracking takes minutes, with other analytical tools it would take hours or days of development work to set up tracking of certain events or errors.
Quantum Metric made life way easier for myself, my colleagues, and even for the teams, who have the first contact with the customer.
Using Quantum Metric, we can see the real experience of the user, see all the issues that they potentially face, and helps us have clear steps on how to replicate them.
The amount of data that Quantum offers us is amazing! We’re able to perform all sorts of analyses and trend out all sorts of metrics.
Quantum Metric enables our team to analyze our digital customer experience in real-time and provides a path forward for development and product to build the best solution.
Must need—it allows me to see data that I haven’t been able to see before in the past and with it I have been able to find things I wouldn’t have been able to find before.
I love that we are able to quantify the business impact of frustration points so we are able to prioritize what to fix first.
Quantum Metric makes work easier. We use Quantum Metric on a daily basis within both the eCom and IT teams.
Identify customer friction and opportunities in the digital experience— within minutes.
Quantum Metric provides insight into customer struggles that normally would be hard to detect.
Enable collaboration across the organization with a common view of data. We can quantify the data to enable our team to move forward with solutions.
The Quantum Metric platform enables us to clarify difficult challenges with our customer experiences and quantify the data.
The best tool to capture mobile app replays with minimal configuration from the client-side.
Quantum Metric has become an important tool for us to get better insights into our customer behavior.
People from tech teams, product, design, and data teams are using Quantum Metric. This is really cool because everyone is working off of the same data!
Life before Quantum Metric? Imagine playing baseball with a hockey stick. We now have 100% visibility.
So many insights and not enough time – not really a dislike but it’s the truth.
The Quantum Metric platform enables us to clarify difficult challenges with our customer experiences and quantify the data.
If you want to know how people are interacting with your website – and what works and what doesn’t – Quantum Metric is the platform of choice.
Quantum Metric has allowed us to systematically chip away at errors and it’s been a multi tens of millions dollar impact for us
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