Get enterprise-scale clarity. Get the quantified why.

Quantum Metric’s digital analytics platform delivers the Quantified Why—a clear understanding of the root cause and business impact behind digital issues and opportunities—so your enterprise can drive action and growth.

See how to cut resolution time by 50%
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From data flood to instant understanding.

Go beyond the basics of “what is happening” to why and how much it matters. See the root cause and impact behind those drops in conversion, empowering you to take decisive action instead of guessing.

Zero silos. One source of truth.

Our platform aligns everyone—from product to marketing to engineering—around a shared view of customer behavior, fostering collaboration and eliminating those endless alignment meetings.

Eliminate delays, accelerate decisions with AI.

Quantum Metric eliminates decision gridlock by providing AI-powered analysis of friction and product opportunities. Act immediately to resolve issues, prevent revenue loss, and keep customers happy.

Seize opportunities. Stop revenue loss.

By providing rapid insight into the "why" behind customer actions, we help you overcome analysis paralysis, reduce hesitation, and maximize revenue, loyalty, and competitive edge.

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How Wyndham centralized the ‘why’ and cut resolution time by 50%.

In this webinar, Wyndham Hotels & Resorts pulls back the curtain on how they use Quantum Metric to unify their tech stack in order to align data and drive real results. Hear how they unlocked real impact across: performance monitoring, customer data platform, UX research, voice of the customer, AB testing, and digital analytics (or just pick which one you want to hear!).

Get to the ‘why’ faster with Felix AI.

Felix AI automatically tags your data and synthesizes a user’s journey into short, readable summaries so you can take action in seconds.

Learn more about Felix
Felix AI
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The 'Quantified Why' means everything to my team. This insight allows us to prioritize effectively, fix issues rapidly, and has been crucial to our record-breaking optimization success.

- Erin Boyle, Wyndham Hotels & Resorts

Erin Boyle
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While we could get quantitative data from other analytics tools, they didn’t give us the context for why it was happening. Quantum is a great tool for understanding the why.

- Braden Turner/VP, Digital & Restaurant Technology

Braden Turner/VP
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Quantum Metric has helped lululemon systematically chip away at checkout errors, which has had a multi-tens of millions of dollars in revenue impact.

- Danny Ryder, Chief Digital Officer

Danny Ryder
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Quantum Metric provides a single source of truth around the customer experience and everyone can see and understand the impact of a problem, and agree on what’s most important.

- Steven Teo, Head of Innovation and Digital Controls, Treasury & Payment Solution

Steven Teo
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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

Turn data into understanding with the ‘why.’

Turn data into understanding with the ‘why.’

Quantum Metric's CEO explores how the Quantified Why drives decisions and efficiency in the enterprise.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Learn more