Customer Stories

featured customer story

How BMO reimagined the commercial banking digital client experience.

Partnering with Quantum Metric, BMO built an award-winning approach to create greater empathy for how its customers were using the company’s commercial digital banking platform.

BMO Featured Image

Quantum Metric empowers the world’s best brands. 

The most successful companies rely on our cross-industry expertise to understand customer behavior, get faster insights, align internally, and save time.

Explore customer stories.

OTHER

The Telegraph

Within a week of deployment, Quantum Metric enabled Europe’s first daily web-based newspaper to diagnose and prioritize experience needs based on business impact.

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RETAIL

Fortune 500 retail

With Quantum Metric, the retail brand can monitor, diagnose, and optimize their experience at the pace of customer demand.

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FINANCIAL SERVICES

Investment firm

The company worked with Quantum Metric to streamline customer feedback, reduce resolution time, and enhance cross-team visibility.

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GAMING

BetVictor

With Quantum Metric, the BetVictor team optimized the betslip experience, gained visibility on data collection, and improved their customer feedback rate.

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TRAVEL & HOSPITALITY

Aer Lingus

Aer Lingus partnered with Quantum Metric to optimize its web and mobile experiences with real-time visibility into the customer experience.

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RESTAURANTS

Quick-Service Restaurant

The QSR worked with Quantum Metric to improve the in-store kiosk and online ordering experience.

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TRAVEL & HOSPITALITY

Norfolk Southern

The transportation company partners with Quantum Metric and Macquarium to improve digital customer service.

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RETAIL

Advance Auto Parts, Inc.

The automotive retail brand relies on Quantum Metric’s machine intelligence to pinpoint friction.

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TRAVEL & HOSPITALITY

Alaska Airlines

The airline partnered with Quantum Metric to reduce helpdesk and engineering troubleshooting while improving guest outcomes.

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FINANCIAL SERVICES

Domestic & General

The insurance company pairs Quantum Metric with Google Analytics to streamline errors and enhance conversion rates.

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TRAVEL & HOSPITALITY

Seera Group

A leading travel and tourism provider in the Middle East and North Africa partnered with Quantum Metric to optimize their digital resources.

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FINANCIAL SERVICES

Canadian Tire Bank

Learn how Canadian Tire Bank used Quantum Metric to resolve customer frustrations, and identify ways to build a more personalized experience.

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