How BMO reimagined the commercial banking digital client experience.
Partnering with Quantum Metric, BMO built an award-winning approach to create greater empathy for how its customers were using the company’s commercial digital banking platform.
Quantum Metric empowers the world’s best brands.
The most successful companies rely on our cross-industry expertise to understand customer behavior, get faster insights, align internally, and save time.
Explore customer stories.
Within a week of deployment, Quantum Metric enabled Europe’s first daily web-based newspaper to diagnose and prioritize experience needs based on business impact.
Fortune 500 retail
With Quantum Metric, the retail brand can monitor, diagnose, and optimize their experience at the pace of customer demand.
The company worked with Quantum Metric to streamline customer feedback, reduce resolution time, and enhance cross-team visibility.
With Quantum Metric, the BetVictor team optimized the betslip experience, gained visibility on data collection, and improved their customer feedback rate.
Aer Lingus partnered with Quantum Metric to optimize its web and mobile experiences with real-time visibility into the customer experience.
The QSR worked with Quantum Metric to improve the in-store kiosk and online ordering experience.
The transportation company partners with Quantum Metric and Macquarium to improve digital customer service.
Advance Auto Parts, Inc.
The automotive retail brand relies on Quantum Metric’s machine intelligence to pinpoint friction.
The airline partnered with Quantum Metric to reduce helpdesk and engineering troubleshooting while improving guest outcomes.
Domestic & General
The insurance company pairs Quantum Metric with Google Analytics to streamline errors and enhance conversion rates.
A leading travel and tourism provider in the Middle East and North Africa partnered with Quantum Metric to optimize their digital resources.
Canadian Tire Bank
Learn how Canadian Tire Bank used Quantum Metric to resolve customer frustrations, and identify ways to build a more personalized experience.
“Quantum Metric fills a gap left by traditional analytics tools: providing behavioral data at scale. Surfacing insights easily across our website and app, whether in the booking flow or loyalty program management, is incredibly valuable to the business—particularly as it helps us focus our efforts on what matters most.”
Jacquelyn DiStasi/Senior Director, Digital Analytics & Optimization, Wyndham Hotels & Resorts, Inc
“Quantum Metric has helped lululemon systematically chip away at checkout errors, which has had a multi-tens of millions of dollars in revenue impact.”
Danny Ryder/Chief Digital Officer, lululemon
“Quantum Metric provides a single source of truth around our customers’ experience. All stakeholders can easily see and understand the impact of a problem and agree on solutions. Using Quantum Metric has genuinely brought our technology and business teams closer together.”
Steven Teo/Head of Innovations and Digital Controls, BMO
“With Quantum Metric, our teams at Virgin Atlantic now have the visibility and ability to quickly take action, to create thoughtful experiences that feel different for our customers.”
Nick Sohi/Head of Ecommerce and Performance at Virgin Atlantic
“With Quantum Metric we can get to the heart of the issue. Our ability to dive deeper into each micro experience and quickly quantify its impact has evolved the way our teams are able to prioritise and best serve the needs of the customer.””
Priyan Lad/Digital Analytics Lead at Domestic & General