Customer Stories

FEATURED CUSTOMER STORY

How BMO reimagined the commercial banking digital client experience.

Partnering with Quantum Metric, BMO built an award-winning approach to create greater empathy for how its customers were using the company’s commercial digital banking platform.

How BMO reimagined the commercial banking digital client experience.

Quantum Metric empowers the world’s best brands.

The most successful companies rely on our cross-industry expertise to understand customer behavior, get faster insights, align internally, and save time.

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Quantum Metric fills a gap left by traditional analytics tools: providing behavioral data at scale. Surfacing insights easily across our website and app, whether in the booking flow or loyalty program management, is incredibly valuable to the business—particularly as it helps us focus our efforts on what matters most.

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Jacquelyn DiStasi / Senior Director, Digital Analytics & Optimization, Wyndham Hotels & Resorts, Inc

Quantum Metric has helped lululemon systematically chip away at checkout errors, which has had a multi-tens of millions of dollars in revenue impact.

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Danny Ryder / Chief Digital Officer, lululemon

Quantum Metric provides a single source of truth around our customers’ experience. All stakeholders can easily see and understand the impact of a problem and agree on solutions. Using Quantum Metric has genuinely brought our technology and business teams closer together.

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Steven Teo / Head of Innovations and Digital Controls, BMO

With Quantum Metric, our teams at Virgin Atlantic now have the visibility and ability to quickly take action, to create thoughtful experiences that feel different for our customers.

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Nick Sohi / Head of Ecommerce and Performance at Virgin Atlantic

With Quantum Metric we can get to the heart of the issue. Our ability to dive deeper into each micro experience and quickly quantify its impact has evolved the way our teams are able to prioritise and best serve the needs of the customer.”

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Priyan Lad / Digital Analytics Lead at Domestic & General

4B+sessions each month.

40%of the worldwide internet users.

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