How BMO reimagined the commercial banking digital client experience.
Partnering with Quantum Metric, BMO built an award-winning approach to create greater empathy for how its customers were using the company’s commercial digital banking platform.
Quantum Metric empowers the world’s best brands.
The most successful companies rely on our cross-industry expertise to understand customer behavior, get faster insights, align internally, and save time.
Explore customer stories.
With Quantum Metric, Chalhoub Group understands how customer journeys differ across its portfolio of brands.
Quantum Metric enabled the retailer to identify and diagnose critical checkout issues quickly and easily.
Top 10 Bank
Using Quantum Metric, the bank quantified and prioritized its product backlog to focus on what impacted the business most.
The brand partnered with Quantum Metric to improve visibility, diagnose issues, and understand the impact
Extra Space Storage
How Quantum Metric uncovers problems, delivers context, and provides guidance during the full-replatform of Extra Space Storage’s digital offering.
The international sports betting and gambling company uses Quantum Metric to refine registration, VoC strategy, and A/B testing for bet placement gains.
The online health retailer worked with Quantum Metric to rapidly expand the use of customer-centric insights across roles to build true organizational alignment.
The brand worked with Quantum Metric to create site monitoring and reporting for their journeys.
Instead of sinking, Quantum Metric helped the company proactively find and fix problems during the full replatform of its digital offering.
Within a week of deployment, Quantum Metric enabled Europe’s first daily web-based newspaper to diagnose and prioritize experience needs based on business impact.
Fortune 500 retail
With Quantum Metric, the retail brand can monitor, diagnose, and optimize their experience at the pace of customer demand.
The company worked with Quantum Metric to streamline customer feedback, reduce resolution time, and enhance cross-team visibility.
“Quantum Metric fills a gap left by traditional analytics tools: providing behavioral data at scale. Surfacing insights easily across our website and app, whether in the booking flow or loyalty program management, is incredibly valuable to the business—particularly as it helps us focus our efforts on what matters most.”
Jacquelyn DiStasi/Senior Director, Digital Analytics & Optimization, Wyndham Hotels & Resorts, Inc
“Quantum Metric has helped lululemon systematically chip away at checkout errors, which has had a multi-tens of millions of dollars in revenue impact.”
Danny Ryder/Chief Digital Officer, lululemon
“Quantum Metric provides a single source of truth around our customers’ experience. All stakeholders can easily see and understand the impact of a problem and agree on solutions. Using Quantum Metric has genuinely brought our technology and business teams closer together.”
Steven Teo/Head of Innovations and Digital Controls, BMO
“With Quantum Metric, our teams at Virgin Atlantic now have the visibility and ability to quickly take action, to create thoughtful experiences that feel different for our customers.”
Nick Sohi/Head of Ecommerce and Performance at Virgin Atlantic
“With Quantum Metric we can get to the heart of the issue. Our ability to dive deeper into each micro experience and quickly quantify its impact has evolved the way our teams are able to prioritise and best serve the needs of the customer.””
Priyan Lad/Digital Analytics Lead at Domestic & General