Customer Stories
How BMO reimagined the commercial banking digital client experience.
Partnering with Quantum Metric, BMO built an award-winning approach to create greater empathy for how its customers were using the company’s commercial digital banking platform.

Explore customer stories.
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The Telegraph
Within a week of deployment, Quantum Metric enabled Europe’s first daily web-based newspaper to diagnose and prioritize experience needs based on business impact.

Fortune 500 retail
With Quantum Metric, the retail brand can monitor, diagnose, and optimize their experience at the pace of customer demand.

Investment firm
The company worked with Quantum Metric to streamline customer feedback, reduce resolution time, and enhance cross-team visibility.

BetVictor
With Quantum Metric, the BetVictor team optimized the betslip experience, gained visibility on data collection, and improved their customer feedback rate.

Aer Lingus
Aer Lingus partnered with Quantum Metric to optimize its web and mobile experiences with real-time visibility into the customer experience.

Quick-Service Restaurant
The QSR worked with Quantum Metric to improve the in-store kiosk and online ordering experience.

Norfolk Southern
The transportation company partners with Quantum Metric and Macquarium to improve digital customer service.

Advance Auto Parts, Inc.
The automotive retail brand relies on Quantum Metric’s machine intelligence to pinpoint friction.

Alaska Airlines
The airline partnered with Quantum Metric to reduce helpdesk and engineering troubleshooting while improving guest outcomes.
Domestic & General
The insurance company pairs Quantum Metric with Google Analytics to streamline errors and enhance conversion rates.

Seera Group
A leading travel and tourism provider in the Middle East and North Africa partnered with Quantum Metric to optimize their digital resources.

Canadian Tire Bank
Learn how Canadian Tire Bank used Quantum Metric to resolve customer frustrations, and identify ways to build a more personalized experience.