Customer Stories

featured customer story

How BMO reimagined the commercial banking digital client experience.

Partnering with Quantum Metric, BMO built an award-winning approach to create greater empathy for how its customers were using the company’s commercial digital banking platform.

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Quantum Metric empowers the world’s best brands. 

The most successful companies rely on our cross-industry expertise to understand customer behavior, get faster insights, align internally, and save time.

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Travel & Hospitality

Radisson Hotel Group

Radisson Hotel Group enhanced employee and guest experiences leading to an annualized increase in revenue.


Tropical Smoothie Cafe

Using Quantum Metric, Tropical Smoothie Cafe transformed its mobile experience from white-labeled to completely personalized. 


Chalhoub Group

With Quantum Metric, Chalhoub Group understands how customer journeys differ across its portfolio of brands. 



Quantum Metric enabled the retailer to identify and diagnose critical checkout issues quickly and easily.

Financial Services

Top 10 Bank

Using Quantum Metric, the bank quantified and prioritized its product backlog to focus on what impacted the business most.


Shoe Brand

The brand partnered with Quantum Metric to improve visibility, diagnose issues, and understand the impact


Extra Space Storage

How Quantum Metric uncovers problems, delivers context, and provides guidance during the full-replatform of Extra Space Storage’s digital offering.


Gaming company

The international sports betting and gambling company uses Quantum Metric to refine registration, VoC strategy, and A/B testing for bet placement gains.



The online health retailer worked with Quantum Metric to rapidly expand the use of customer-centric insights across roles to build true organizational alignment.


Luxury Retailer

The brand worked with Quantum Metric to create site monitoring and reporting for their journeys.

Travel & Hospitality

Ferry Company

Instead of sinking, Quantum Metric helped the company proactively find and fix problems during the full replatform of its digital offering.


The Telegraph

Within a week of deployment, Quantum Metric enabled Europe’s first daily web-based newspaper to diagnose and prioritize experience needs based on business impact.

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