Invest in digital-first experiences, see the returns.
Understand how clients use your digital products and services so you can increase acquisition, cross-sell, and self-service—all while maintaining data privacy and security.
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Digital insights unique to you.
Banking
Identify digital friction that is impacting your acquisition and retention goals.
Insurance
Understand why insurance customers struggle in their journey.
Wealth Management
Build client-centric journeys and accelerate digitization goals.
Make your digital experience your biggest asset.
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Minimize mobile friction.
- Gain full visibility with real-time app insights for seamless digital journeys.
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Empower customers, improve your contact center.
- Diagnose issues faster and reduce hurdles for a better agent and customer experience.
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Quantify feedback.
- Connect direct feedback to digital friction and instantly size the impact across all customers.
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Release new features confidently.
- Understand performance, identify areas of improvement, and prioritize what's most important.
Quantum Metric provides a single source of truth around our customers' experience. All stakeholders can easily see and understand the impact of a problem and agree on solutions. Using Quantum Metric has genuinely brought our teams closer.
With Quantum Metric, we’re identifying issues faster and our mean time to resolution is reduced.
Why Quantum Metric.
Deliver top banking, insurance, and wealth management experiences.
Web, mobile, and contact center insights.
- Measure and improve both web and mobile app journeys
- Identify and prioritize friction in the self-service experience
- Provide contact center agents real-time visibility into customer experience
Size the impact of a single issue.
- View session replay for every customer complaint
- Size the impact across all customers, from any one piece of feedback
- Allow contact center agents to share replays with IT to reproduce and close the loop
Autocapture all behavior, identify friction.
- 300+ data points captured out of the box
- Machine learning detects customer frustration
- Diagnose technical errors and root causes
- Receive real-time alerts on changes in business metrics
Automated configuration for privacy assurance.
- PII is blocked by default, even after website updates
- Choose between allow, block, or encrypt, resulting in more actionable session replays
- Decrypt with a private key to re-identify sessions for support triage
