Digital insights unique to you
Improve self-service across the traveler journey.
Enhance direct booking, mobile check-in, mobile key, and in-stay experiences.
Online Travel Agents (OTAs)
Boost conversion for deals, search, and packages.
Optimize order flow and tracking for curbside, delivery, and pickup experiences.
Parks & Entertainment
Deliver a great guest experience, from ticketing to reservations.
Better customer journeys from start to finish.
Prioritize revenue-impacting opportunities.
Align teams on opportunities by key metrics, conversion impact, or revenue loss.
Proactively monitor customer journeys.
Resolve customer friction and quantify opportunities across mobile, desktop, and kiosk that will move the needle.
Enhance self-service and contact center.
Create experiences that increase customer satisfaction and efficiencies for agents and contact center operations.
Test and build with confidence.
Know what to test and build next by marrying qualitative and quantitative data.
Get started faster with pre-built guides.
Atlas ramps your teams faster with out of the box guides for dozens of micro-journeys tailored to your industry. Easily monitor, diagnose, and optimize across your entire customer journey. Click below to view Atlas guides.
“Quantum Metric fills a gap left by traditional analytics tools: providing behavioral data at scale. Surfacing insights easily across our website and app, whether in the booking flow or loyalty program management, is incredibly valuable to the business—particularly as it helps us focus our efforts on what matters most.”
Jacquelyn DiStasi/Senior Director, Digital Analytics & Optimization, Wyndham Hotels & Resorts, Inc
“Using Quantum Metric, our dev team managed to reproduce the problem instantly. It was fixed in hours. In this one insight, the Quantum Metric partnership paid for itself in less than a month.”
Kenny Chang/Executive VP and CMO of Korean Air
“Continuous Product Design means feedback. Feedback at the ideation stage, feedback when creating a product, and feedback once you’ve launched.”
Anshuman Singh/Director of Shop, Buy, and Ancillary Product at American Airlines
“With Quantum Metric, we have been able to collect and implement a year's worth of insights in just one month.”
Johan Mattsson /EMEA PMS - TMS & FIORI Business Product Owner, Radisson Hotel Group
Why Quantum Metric.
Understand customer behavior, align business and technical teams, and maximize limited resources.
- Deploy out of the box industry guides for every micro-journey, from to search to loyalty enroll
- Get alerted in real time when journey KPIs drop below baseline
- Machine learning detects customer frustration and what to prioritize next
- Answer any business question with build your own dashboards and user-friendly segmentation
- Data is accessible and searchable in real time
- Autocapture frees up time spent on manual tagging, while custom events are done via our UI
- Calculate the “cost of doing nothing” with opportunity analysis
- 1-click quantification works from error pages, alerts, session replay, and throughout the platform
- Attribute impact to conversion performance or any goal you define
- Identify technical issues, frustration, rage taps and experience detractors
- Capture, replay, and follow user sessions across web and mobile devices
- A one-time mobile SDK deployment to capture data without future code changes