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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Learn more

Platform OverviewProduct ToursGet a demo
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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
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© 2026 Quantum Metric, Inc. All rights reserved.

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Restaurants

Dish out delightful dining experiences at every touchpoint.

Leverage real-time mobile and user analytics from order-ahead to delivery, to enhance customer satisfaction, boost loyalty, and drive revenue.

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Dish out delightful dining experiences at every touchpoint.

Empower your restaurant with actionable insights that lead to better business outcomes.

Quick Service Restaurants (QSRs).

Transform your drive-through and kiosk experiences by utilizing data-driven insights to enhance mobile order-ahead efficiency and streamline drive-through operations, ensuring quicker service and increased customer satisfaction.

Fast Casual Dining.

Elevate mobile app engagement and user experiences with insights to create seamless order flows, deliver personalized offers, and optimize kiosk interactions, ultimately driving higher engagement and repeat visits.

Full-Service Restaurants.

Enhance web and app reservation systems and improve curbside, delivery, and pickup services through deep user analytics, addressing pain points that affect customer loyalty.

Amplify guest engagement with mobile app analytics.

Monitor real-time user behavior across apps and web platforms. Correlate engagement metrics, crashes, and API performance with business outcomes, providing insights that lead to actionable improvements.

Strengthen loyalty through user insights.

Utilize user-based analytics to identify key drivers of retention and churn, such as popular menu items and effective promotions. Tailor your strategies to maximize customer loyalty and satisfaction.

Gain instant clarity with ready-to-use dashboards.

Diagnose friction across the entire guest journey, from menu navigation to order fulfillment. Our pre-built dashboard templates offer actionable insights that lead to improved operational efficiency and guest satisfaction.

Explore dashboard templates.

Unlock AI-powered recommendations for every team.

Use Felix AI to scale and summarize customer journeys and intents, delivering actionable insights to all teams. Get AI-driven recommendations that empower agents to engage customers with personalized, proactive resolutions.

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Activate insights across every channel.

Seamlessly integrate Quantum Metric insights into your restaurant's operations — CX/VOC and marketing — so you can activate insights on any channel or platform.

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How restaurant teams use Quantum Metric in their workflows.

Product teams.

Quickly identify and resolve issues in kiosks and apps, enhancing the overall user experience based on real-time data.

Marketing teams.

Utilize behavioral insights to eliminate barriers, increase ROAS, and target promotions effectively, driving customer engagement.

CX teams.

Analyze session-based insights to streamline the digital journey, addressing pain points and boosting loyalty and retention.

What our customers are saying.

“With Quantum Metric, we’re moving faster than ever before. We’re releasing new versions of the app every 4 to 6 weeks and can easily measure the impact of each iteration in real time. It is also one of the reasons our mobile app was recognized as the ‘Best Loyalty App’ by Franchise Innovation Awards in 2023.”

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Braden Turner/VP / Digital & Restaurant Technology, Tropical Smoothie Cafe

“Being able to dissect our API calls and have a beautiful platform to showcase the information just blew us away. We become more and more impressed with Quantum Metric every day.”

Senior UX Manager / Major Quick Service Restaurant Chain

FAQ

How can Quantum Metric help my restaurant?

Quantum Metric provides real-time insights into guest interactions across your digital channels, allowing you to quickly resolve any issues that could impact satisfaction or revenue.

Can I use Quantum Metric with my existing systems?

Yes! Quantum Metric integrates seamlessly with your POS, CRM, and marketing platforms, ensuring that your teams can access insights within their current workflows.

Does Quantum Metric provide insights in real time?

Absolutely! Quantum Metric’s real-time analytics ensure that your team can address issues as they happen, minimizing impact on the guest experience.

What kind of data does Quantum Metric collect?

Quantum Metric collects detailed behavioral and technical data from digital interactions, including menu navigation, order placement, and payment processes, to give you a comprehensive view of the guest experience.

How can Quantum Metric help with marketing and promotions?

Quantum Metric helps you analyze guest behavior to create targeted marketing campaigns and promotions based on real insights, improving engagement and driving loyalty.

Can Quantum Metric help improve operational efficiency?

Yes! By identifying bottlenecks and inefficiencies in your digital ordering and payment systems, Quantum Metric enables you to streamline operations and enhance overall efficiency.

What support is available if I need help using Quantum Metric?

Quantum Metric offers comprehensive support, including training resources, dedicated account managers, and customer service to assist with any questions or issues you may encounter.