Travel should be seamless. So how do you ensure you're delighting and engaging travelers along their digital journey? With real-time, quantified insights into business and technical opportunities, you can reduce friction and build better digital products.
Rapidly identify, quantify, and prioritize conversion blockers across your booking, ancillary and upsell flows.
Uncover UX or technical friction across web, mobile and kiosk to promote self-service and reduce unnecessary calls to agents and contact centers.
Validate that new products delight and engage guests through personalized experiences powered by real-time customer signals.
Alaska Airlines enables call center agents to reproduce customers’ digital sessions instantly, escalate issues to helpdesk based on business impact, and reduce the engineering team’s mean time to resolve (MTTR).
The travel services company uses Quantum Metric to validate product testing and updates, ensuring that every release measures up to its intended impacts.
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Automatically uncover and quantify user friction that results in calls to the call center.
Ensure the success of major launches with deep and real-time customer insights before and after the switch.
Drive improvement to NPS/CSAT and validate CX ROI by quantifying the impact of customer feedback.