Travel and Hospitality
How do you ensure the guest experience online gives your best first impression? With real-time, quantified insights into UX and technical opportunities, you can stop the leaks and build better digital products.
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Platform
Continuous Product Design
How the most successful companies build better digital products faster.
Solutions
Continuous Product Design
How the most successful companies build better digital products faster.
Partners
Continuous Product Design
How the most successful companies build better digital products faster.
Quantum Metric enables travel and hospitality brands to
Increase conversion and revenue
Rapidly identify, quantify, and prioritize conversion blockers across your booking and upsell flows.
Reduce customer friction faster
Uncover UX or technical friction that has a negative impact on the guest experience and revenue.
Rapidly iterate digital products
Validate that new products have the intended impacts with real-time customer signals.
Alaska Airlines prioritizes digital wins across teams
Alaska Airlines enables call center agents to reproduce customers’ digital sessions instantly, escalate issues to helpdesk based on business impact, and reduce the engineering team’s mean time to resolve (MTTR).
Use Quantum Metric to answer business questions such as
E-commerce and Product
- What page elements are detracting or promoting conversion in this booking flow?
- What is causing customers to fall out of adding ancillary products and what is the potential revenue lost?
Technical
- Where does slow page load times impede bookings and by how much?
- How much does this technical error actually impact the guest experience and conversion?
CX
- Is this customer complaint an isolated issue or should we escalate it to product and engineering?
- How many other customers are having the same problem and how much is it potentially costing us in lost revenue?
Seera Group gains full product lifecycle discovery
The travel services company uses Quantum Metric to validate product testing and updates, ensuring that every release measures up to its intended impacts.
Read the case study
We can support your major digital initiatives
Reduce Call Center Costs
Automatically uncover and quantify user friction that results in calls to the call center.
Replatforming
Ensure the success of major launches with deep and real-time customer insights before and after the switch.
Improve CX
Drive improvement to NPS/CSAT and validate CX ROI by quantifying the impact of customer feedback.
See Continuous Product Design in Action
Watch an on-demand demo for a quick look into the platform or request a personalized live demo.
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