Travel & Hospitality

Travel Made Easy

Travel should be seamless. So how do you ensure you're delighting and engaging travelers along their digital journey? With real-time, quantified insights into business and technical opportunities, you can reduce friction and build better digital products.

Quantum Metric empowers travel and hospitality brands to

Increase conversion and direct revenue

Rapidly identify, quantify, and prioritize conversion blockers across your booking, ancillary and upsell flows.

Enhance self-service and contactless experiences

Uncover UX or technical friction across web, mobile and kiosk to promote self-service and reduce unnecessary calls to agents and contact centers.

Engage, delight and boost loyalty

Validate that new products delight and engage guests through personalized experiences powered by real-time customer signals.

Alaska Airlines prioritizes digital wins across teams

Alaska Airlines enables call center agents to reproduce customers’ digital sessions instantly, escalate issues to helpdesk based on business impact, and reduce the engineering team’s mean time to resolve (MTTR).

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Use Quantum Metric to align across teams on key questions impacting the business

E-commerce and Product Teams

  • What page elements are detracting or promoting conversion in the booking flow?
  • What’s causing customers to fall out of adding ancillary products and what is the potential revenue lost?

Technical Teams

  • How much do slow page load times impede bookings and revenue?
  • How much does a technical error actually impact the guest experience and conversion?

CX and Voice of Customer Teams

  • Is this customer complaint from a VoC survey or call center an isolated issue or should we escalate it to product and engineering?
  • How many other customers are having the same problem and how much is it potentially costing us in lost revenue?

 

Seera Group gains full product lifecycle discovery

The travel services company uses Quantum Metric to validate product testing and updates, ensuring that every release measures up to its intended impacts.

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Our platform powers your major digital initiatives

Reduce Call Center Costs

Automatically uncover and quantify user friction that results in calls to the call center.

Enhance Replatforming

Ensure the success of major launches with deep and real-time customer insights before and after the switch.

Boost CX and Loyalty

Drive improvement to NPS/CSAT and validate CX ROI by quantifying the impact of customer feedback.

See Continuous Product Design in Action

Schedule a personalized demo with our team

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