PNC and Quantum Metric
As PNC prioritizes the deepening of customer relationships and leveraging technology to create efficiencies, Quantum Metric can help improve your digital servicing as well as acquisition by understanding where and why customers are struggling in real-time across web, mobile, and ATMs.
Drive better digital outcomes.
Proactively detect digital leakage and missed opportunities on web, mobile, or ATMs.
Quickly validate and diagnose self-service friction, whether it's a technical error or confusing UX.
Make the business case to prioritize enhancements that drive the biggest lift.
Increase speed and efficiencies across CX, product, and technology teams.
Reveal digital answers to accelerate growth.
See why brands use Quantum Metric to drive better outcomes for their business and their customers.
reduction in time to resolution.
reduction in agent escalations from Tier 1 to Tier 2.
reduction in cost per acquisition.
quantification of digital errors.
Increase operational efficiency and contact center costs.
As PNC aims to enhance efficiency and customer satisfaction, Quantum Metric can pass any session replay summary to a customer care agent into any customer software so all care agents can proactively understand where the customer struggled and why?
The outcome is increased first time call resolution and reduced handle time which as a result will significantly reduce operational costs as well as an increase in customer loyalty and satisfaction.
Improve application and digital servicing experiences.
Gain insights into how PNC customers navigate your application experience, identifying where potential customers encounter obstacles. Quantum Metric's advanced capabilities allow you to capture hybrid views and every complex experience, giving you a comprehensive understanding of the digital customer journey.
Continuously monitor the experience to swiftly detect and resolve anomalies, eradicating frustrations before they escalate. All of this being done with without needing to tag at the code level.
Key integrations for PNC.
I'd love to chat.
My name is Dan Morrissey, and I have taken the time to craft this for your team. Based on previous conversations there is a lot of opportunity and I would love to connect with you.
About Quantum Metric.
Quantum Metric is the customer-centered digital analytics platform for today’s leading organizations. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 40% of the world’s internet users, supporting global brands across every industry to get to the heart of their customer, with greater speed and efficiency.
