Acoustic relies on outdated, fragmented technology that slows teams down. Quantum Metric delivers a unified, modern platform. And with Felix AI, your always-on AI analyst, surface customer friction and opportunities in real time—so you can act fast and grow with confidence.
Named a Strong Performer in the 2025 Forrester Wave™, among 10 top vendors.
Quantum Metric received the highest possible scores in the real-time analysis, alerting, mobile app deployment, analysis for technical performance, measurement, and adoption criteria. To us, the results show we're built to support complex, enterprise-wide needs— delivering faster insights, broader adoption, and a bolder roadmap with Felix AI.
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Why we’re better.
Platform architecture
Legacy on-prem or hybrid; multiple separate modules, many acquired components strung together.
Fully unified cloud-native platform, built for modern scale and cross-team use.
You get one coherent system. Less integration work. No gaps between “data” and “action.”
Data capture & scalability
Partial session capture; data is often sampling along with delayed ingestion. Scaling to mobile or high traffic is reportedly painful.
Captures 100% of sessions and over 300 out-of-the-box metrics with a patented, cloud-based architecture that won't impact site performance.
We provide a complete, high-fidelity view of every customer journey in real time, so you can identify and solve issues instantly without retroactive analysis or engineering effort.
Time to insight
Platform performance lags lead to long waits.
Felix AI works around the clock to autonomously uncover and deliver insights, turning hours of manual analysis into seconds.
Our GenAI-powered tools are fueled by a seamless, purpose-built platform. This means you get actionable insights faster, without the complex setup and integration headaches that limit the effectiveness of other AI solutions.
Mobile app analytics
LImited mobile support with users reporting missing interaction data, weak error tracking, and slow replay playback performance, but often missing full interaction data, slow replay, weaker mobile error tracing.
First-class mobile support: Patented replay rendering offers high-fidelity, technically rich session replays for both web and native apps.
Our patented technology delivers full web-to-mobile parity, providing the same rich technical details you get for web to diagnose issues on any device.
Error monitoring and alerting
Basic error logs; weak or delayed alerts; often need manual setup.
Automated error monitoring, leveraging agentic capabilities with ML-powered alerts and one-click quantification.
Our platform automatically detects and quantifies the business impact of errors, allowing you to prioritize fixes based on what matters most.
Journey analysis and heatmaps
Journey-tracing is available, but heatmaps are often static, lagging and not easily segmented.
Visualizes and quantifies the entire customer journey, from start to finish.
We help you see the complete picture, connecting page-level interactions to the overall journey to reveal macro-level opportunities.
Security and PII protection
Older PII handling methodology and requires manual work for PII protection. Compliance tends to lag.
Our capture technology deconstructs and rebuilds the experience at the component level, allowing for automatic exclusion of sensitive data.
Our unique approach to data capture ensures customer privacy and security from the ground up, reducing engineering lift.
Platform architecture
Legacy on-prem or hybrid; multiple separate modules, many acquired components strung together.
Data capture & scalability
Partial session capture; data is often sampling along with delayed ingestion. Scaling to mobile or high traffic is reportedly painful.
Time to insight
Platform performance lags lead to long waits.
Mobile app analytics
LImited mobile support with users reporting missing interaction data, weak error tracking, and slow replay playback performance, but often missing full interaction data, slow replay, weaker mobile error tracing.
Error monitoring and alerting
Basic error logs; weak or delayed alerts; often need manual setup.
Journey analysis and heatmaps
Journey-tracing is available, but heatmaps are often static, lagging and not easily segmented.
Security and PII protection
Older PII handling methodology and requires manual work for PII protection. Compliance tends to lag.
Platform architecture
Fully unified cloud-native platform, built for modern scale and cross-team use.
Data capture & scalability
Captures 100% of sessions and over 300 out-of-the-box metrics with a patented, cloud-based architecture that won't impact site performance.
Time to insight
Felix AI works around the clock to autonomously uncover and deliver insights, turning hours of manual analysis into seconds.
Mobile app analytics
First-class mobile support: Patented replay rendering offers high-fidelity, technically rich session replays for both web and native apps.
Error monitoring and alerting
Automated error monitoring, leveraging agentic capabilities with ML-powered alerts and one-click quantification.
Journey analysis and heatmaps
Visualizes and quantifies the entire customer journey, from start to finish.
Security and PII protection
Our capture technology deconstructs and rebuilds the experience at the component level, allowing for automatic exclusion of sensitive data.
Why we’re better.
Platform architecture
You get one coherent system. Less integration work. No gaps between “data” and “action.”
Data capture & scalability
We provide a complete, high-fidelity view of every customer journey in real time, so you can identify and solve issues instantly without retroactive analysis or engineering effort.
Time to insight
Our GenAI-powered tools are fueled by a seamless, purpose-built platform. This means you get actionable insights faster, without the complex setup and integration headaches that limit the effectiveness of other AI solutions.
Mobile app analytics
Our patented technology delivers full web-to-mobile parity, providing the same rich technical details you get for web to diagnose issues on any device.
Error monitoring and alerting
Our platform automatically detects and quantifies the business impact of errors, allowing you to prioritize fixes based on what matters most.
Journey analysis and heatmaps
We help you see the complete picture, connecting page-level interactions to the overall journey to reveal macro-level opportunities.
Security and PII protection
Our unique approach to data capture ensures customer privacy and security from the ground up, reducing engineering lift.
“We were looking for a Tealeaf replacement but we got a lot more. Quantum Metric became the first solution to enable alignment across our analytics, product, DevOps and engineering teams.”
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50%
reduction in time to resolution.
By integrating their tool stack with Quantum Metric, teams were able to instantly triage customer feedback and resolve issues that were previously causing digital abandonment.
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$1.8M
prevented loss
By quickly identifying and resolving a critical ticket insurance error and making targeted layout changes to product pages, teams were able to prevent a significant annual loss and increase season pass sales.
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69%
increase in product engagement
By understanding where customers engage and correlating to intent to purchase, teams can intelligently build personalized experiences that actually drive online purchase.
6.8 billionsessions each month.
50%of the worldwide internet users.
