Customer Stories
How BMO reimagined the commercial banking digital client experience.
Partnering with Quantum Metric, BMO built an award-winning approach to create greater empathy for how its customers were using the company’s commercial digital banking platform.
![BMO Featured Image](https://www.quantummetric.com/wp-content/uploads/original.png)
Explore customer stories.
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![](https://www.quantummetric.com/wp-content/uploads/Customer-Story-Thumb-Radisson-1.png)
Travel & Hospitality
Radisson Hotel Group
Radisson Hotel Group enhanced employee and guest experiences leading to an annualized increase in revenue.
![](https://www.quantummetric.com/wp-content/uploads/Customer-Story-Thumb-Tropical-Smoothie-Cafe.png)
Retail
Tropical Smoothie Cafe
Using Quantum Metric, Tropical Smoothie Cafe transformed its mobile experience from white-labeled to completely personalized.
![](https://www.quantummetric.com/wp-content/uploads/Customer-Story-Thumb-Chalhoub-Group.png)
Retail
Chalhoub Group
With Quantum Metric, Chalhoub Group understands how customer journeys differ across its portfolio of brands.
![](https://www.quantummetric.com/wp-content/uploads/Customer-Story-Thumb-lululemon.png)
Retail
Lululemon
Quantum Metric enabled the retailer to identify and diagnose critical checkout issues quickly and easily.
![](https://www.quantummetric.com/wp-content/uploads/Customer-Story-Thumb-Top-10-Bank.png)
Financial Services
Top 10 Bank
Using Quantum Metric, the bank quantified and prioritized its product backlog to focus on what impacted the business most.
![](https://www.quantummetric.com/wp-content/uploads/Customer-Story-Thumb-Shoe-Brand.png)
Retail
Shoe Brand
The brand partnered with Quantum Metric to improve visibility, diagnose issues, and understand the impact
![](https://www.quantummetric.com/wp-content/uploads/Customer-Story-Thumb-Extra-Space.png)
Other
Extra Space Storage
How Quantum Metric uncovers problems, delivers context, and provides guidance during the full-replatform of Extra Space Storage’s digital offering.
![](https://www.quantummetric.com/wp-content/uploads/Customer-Story-Thumb-Gaming-Company.png)
Gaming
Gaming company
The international sports betting and gambling company uses Quantum Metric to refine registration, VoC strategy, and A/B testing for bet placement gains.
![](https://www.quantummetric.com/wp-content/uploads/Customer-Story-Thumb-Vitacost.png)
Retail
Vitacost
The online health retailer worked with Quantum Metric to rapidly expand the use of customer-centric insights across roles to build true organizational alignment.
![](https://www.quantummetric.com/wp-content/uploads/Customer-Story-Thumb-Luxury-Brand.png)
Retail
Luxury Retailer
The brand worked with Quantum Metric to create site monitoring and reporting for their journeys.
![](https://www.quantummetric.com/wp-content/uploads/Customer-Story-Thumb-Ferry-Company.png)
Travel & Hospitality
Ferry Company
Instead of sinking, Quantum Metric helped the company proactively find and fix problems during the full replatform of its digital offering.
![](https://www.quantummetric.com/wp-content/uploads/Customer-Story-Thumb-The-Telegraph.png)
Other
The Telegraph
Within a week of deployment, Quantum Metric enabled Europe’s first daily web-based newspaper to diagnose and prioritize experience needs based on business impact.