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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Join a regularly streamed demo of our top features and use cases.

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Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

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Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Learn more

Agentic Analyst

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What is Agentic Analyst?

An agentic analyst is an autonomous AI agent designed to perform data analysis, generate insights, and take action with minimal human oversight, acting proactively rather than reactively. These AI-powered analysts go beyond passive reporting by independently monitoring data, identifying patterns and issues, making data-driven decisions, and executing tasks like adjusting budgets or rerouting supply chains based on business goals. They utilize large language models (LLMs) for reasoning and planning, possess memory and learn from usage, and can access and use various tools and data sources to achieve their objectives.

What are the key characteristics and capabilities?

  • Autonomy: Agentic analysts can operate independently, making decisions and taking actions without waiting for direct human input or prompting for every step.
  • Proactive Nature: They don't just respond to questions; they anticipate needs, monitor data streams continuously, and identify emerging patterns, opportunities, or problems.
  • Multi-Step Reasoning: Using LLMs, they can understand goals, break them into manageable tasks, and plan a sequence of actions to achieve them.
  • Context Awareness: These agents are designed to understand context from various data sources, allowing for more accurate and relevant insights.
  • Action Orchestration: They can trigger follow-up analyses, generate alerts for stakeholders, and directly execute actions, such as rerouting shipments or adjusting marketing campaigns.
  • Continuous Learning: Agentic analysts learn and improve their performance over time through continuous use, feedback, and correction.

How does this differ from traditional analytics?

  • Reactive vs. Proactive: Traditional analytics is often reactive, responding to predefined questions or dashboards. Agentic analytics is proactive, taking initiative to find and address issues.
  • Static vs. Dynamic: Traditional systems use static models. Agentic analytics uses adaptive algorithms and real-time data to provide dynamic, evolving responses.
  • Passive vs. Action-Oriented: Passive dashboards present information. Agentic systems actively make decisions and execute actions based on that information.

What are examples of Agentic Analyst Actions?

  • Supply Chain: Monitoring weather and inventory, then proactively rerouting shipments to prevent delays.
  • Marketing: Adjusting campaign budgets in real-time based on performance data.
  • Operations: Automatically flagging risks or anomalies in data streams without human intervention.
  • Reporting: Automatically gathering statistics and news to write comprehensive company reports.
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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
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