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Platform overview

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Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

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Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

Turn data into understanding with the ‘why.’

Turn data into understanding with the ‘why.’

Quantum Metric's CEO explores how the Quantified Why drives decisions and efficiency in the enterprise.

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Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
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Progressive Web Apps (PWAs)

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What are progressive web apps (PWAs)?

Progressive web apps (PWAs) are a type of web-based application software built to adapt to any device or operating system, though they function best on modern web browsers, like the latest version of Google Chrome. They take advantage of the newest available features on the user’s device and browser, including the latest APIs and third-party plugins, to unite the best features of both web and mobile apps. PWAs were introduced by Google in 2015, when it was discovered that people wanted app-like user experiences on websites. Android devices started supporting PWAs, which led to a progress web app boom in India. Apple, on the other hand, was late to the PWA game, as Safari only started supporting PWAs in 2018.Built using traditional HTML5, CSS3 and JavaScript, progressive web apps are responsive, which means that they adapt to your device’s form and screen size. Because of this, they are a good option for organizations seeking a cross channel application that works with mobile, tablet, and desktop devices. All users run the same code for PWAs, so there is no version fragmentation, a common obstacle with native app development. Like native mobile apps, PWAs offer improved user retention and performance, all without the added stress of building and maintaining a native application. PWAs can also be modified based on GPS, user behavior, and customer data.PWAs can enable push notifications so that users receive a notification even when the browser is closed. Similar to mobile apps, PWAs can use push notifications to re-engage their users.Currently, the Push API is only available in Chrome, though Firefox is in the process of adding the new features. The push API is not currently supported on Safari, and Apple has not made any plans to do so publicly. If you’re thinking about building your first PWA, check out popular PWA starter kits such as Polymer and Web Starter Kit. Mobile app stores are starting to host PWAs, and organizations can use third-party wrappers to convert their PWA into a native app.

What are the benefits of using Progressive Web Applications (PWAs)?

The rise of e-commerce has prompted retailers to seek out interactive, native-like app experiences, but for the mobile web. This is where PWAs come in. The interactive components of PWAs help to drive conversion rates and revenue. Google, eBay, Starbucks, West Elm, and other organizations have been using PWAs for some time. With Starbucks, you can craft your mobile-order right from your browser—there’s no need to download the app. Covid-19 has also pushed people to spend more time on mobile websites—PWAs help to ensure that customers enjoy the user experience of the mobile website, especially when a native app is not available. Another advantage that PWAs have over native apps is that they are discoverable in search engines, which is helpful if SEO is part of your organization’s strategy. PWAs also get an SEO boost, since mobile user experience is a key factor in Google search results. PWAs thus benefit from the web’s vast network while nonetheless offering the user experience of a native application. Cross-platform apps like PWAs are easier to build than native apps, which is one of the reasons they have become so popular in recent years. Progressive web apps are much easier to deploy and maintain than native mobile applications. However, certain features are not available on progressive web applications due to issues with cross-browser support. In these cases, organizations might choose a native application, which ensures that every single person has the same user experience, instead. undefined

What is Application Shell Architecture for Progressive Web Applications (PWAs)?

Progressive web applications (PWAs) are generally built (or architected) around Application Shells. Application Shell Architecture makes it possible to cache your user interface so that the PWAs function offline. Using JavaScript, PWAs populate content on the screen quickly, especially for returning visitors. This means that PWAs work well even when connectivity is low. To run offline, PWAs need a service worker, otherwise known as a script that runs in the background and is separate from the main webpage. When an event is triggered, such as a network request, the service worker wakes up and runs until the event has been processed. With the help of service workers, progressive web apps can use the Cache API to cache offline and offer an interactive offline experience. The service workers also make it possible for PWAs to load almost instantly for returning users.