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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

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Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

Turn data into understanding with the ‘why.’

Turn data into understanding with the ‘why.’

Quantum Metric's CEO explores how the Quantified Why drives decisions and efficiency in the enterprise.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Learn more

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
Privacy PolicyTerm of UseEULAPatentsAffiliatesLegal InformationModern Slavery Statement

© 2026 Quantum Metric, Inc. All rights reserved.

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Reveal the 'why' with session replay.

Dive deeper into user experiences with Quantum Metric's session replay. Gain unparalleled insights into customer behaviors and pinpoint the exact moments of friction with high-fidelity, secure, and detailed capture of every interaction across web and mobile.

Take the product tour.
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Capture critical context.

Get breadth and depth so you can discover the what and why. Drive empathy and understanding while making better decisions with metadata like user platform, API calls, and network details—as well as dozens of out-of-the-box and custom events and errors.

Session recording of user mouse movements and clicks on a website.

Get to the key points of any user session with Felix AI.

Powered by Generative AI, Felix AI automatically summarizes the thousands of data points collected in a user session and consolidates the session timeline into a short, readable summary. View summaries in the platform or leverage the API to integrate real-time session summaries into your key workflows.

Learn more about Felix AI
User journey playback showing timeline and session replay controls.

Instantly quantify friction with one click quantification.

Click once and see aggregate analytics for every customer who had the exact same experience with “See more like it.” That means instant, quantified visibility for errors, conversion events, and more.

Detailed session recording highlighting user frustration signals.

The enterprise guide to session replay.

Discover how to weave session replay into every business process and function. Read our guide to learn how the biggest companies use session replay as the last mile of analysis—and deliver better business results and customer experiences.

Read the guide.
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What our customers say.

Don’t just take our word for it—read what our customers have to say about transforming their digital experience with Quantum Metric.

“With Quantum Metric, our teams at Virgin Atlantic now have the visibility and ability to quickly take action to create thoughtful experiences that feel different to our customers.”

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Nick Sohi / Head of eCommerce and Performance at Virgin Atlantic

“Quantum Metric has helped lululemon systematically chip away at checkout errors, which has had a multi-tens of millions of dollars in revenue impact.”

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Danny Ryder / Chief Digital Officer

“One of the challenges with traditional analytics is that you have to prescribe what you want to measure. Often it's what you are not looking at that is what holds you back. That is where Quantum Metric’s machine learning has been a big game changer for us.”

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Dylan Jacques / Technology Director

“Quantum Metric provides a single source of truth around our customers' experience. All stakeholders can easily see and understand the impact of a problem and agree on solutions. Using Quantum Metric has genuinely brought our technology and business teams closer together.”

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Steven Teo / Head of Innovations and Digital Controls

Start your path to digital success by talking to our team.

Interested in how Quantum Metric can specifically benefit your business? Our team is ready to dive deep into your digital strategy, identify opportunities for optimization, and help you elevate your customer journeys like never before.

Request a custom demo

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4.6

264 verified reviews

as of August 2025

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4.1

59 verified reviews

as of August 2025

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4.5

84 verified reviews

as of August 2025

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6.8 billionsessions each month.

50%of the worldwide internet users.