Decibel gives you yesterday's data. Quantum Metric is a purpose-built platform that, with Felix AI, your agentic AI analyst, gives you a live view of every customer experience so you can make decisions with unparalleled speed and accuracy.
Named a Strong Performer in the 2025 Forrester Wave™, among 10 top vendors.
Quantum Metric received the highest possible scores in the real-time analysis, alerting, mobile app deployment, analysis for technical performance, measurement, and adoption criteria. To us, the results show we're built to support complex, enterprise-wide needs— delivering faster insights, broader adoption, and a bolder roadmap with Felix AI.
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Decibel
Why we’re better.
Real-time data
Data is available in hourly or sometimes 24-hour updates.
Session replay, segments, dashboards, and alerts are always in real-time, providing instant insights.
Our platform gives you a live view of every customer experience, so you can identify and solve issues instantly without retroactive analysis.
Capture and eventing
Captures only ~12 out-of-the-box events and requires code-level configuration for custom events.
Our patented autocapture technology provides over 300 dimensions and behaviors on day one, and allows for remote configuration to reduce the engineering burden.
We give you a complete, high-fidelity view from day one, so you don't have to miss critical interactions or pull engineering resources for manual tagging.
Time to insight and AI
Requires users to manually watch entire session replays to understand context, which is time-consuming and prone to analysis bias.
Felix AI, your agentic AI analyst, works around the clock, providing GenAI-powered session summarization to find insights in seconds.
Our agents work autonomously to surface the "why" behind your data, so you can act on critical opportunities instantly without watching hours of replays.
Mobile app analytics
Offers limited mobile support and lacks feature parity between web and mobile analytics. Its minimal technical capture—missing key error and performance data—creates data silos and adds manual setup that can deter technical team adoption.
Our patented approach provides capture and analysis parity with the web, translating native app views into components that yield high-fidelity mobile replays.
We provide the same rich technical details for mobile as we do for the web, so you get a clear, actionable view of the entire customer journey on any device.
Error monitoring and alerting
Tracks JavaScript errors out-of-the-box, but everything else requires manual configuration, and alerts are inflexible.
Provides automated error monitoring and quantification with precision alerts powered by machine learning.
Our platform automatically finds and quantifies the business impact of errors, allowing you to prioritize fixes based on what matters most.
Dashboards
Rigid dashboards that showcase high-level metrics with minimal drill-down capabilities.
Features a real-time, flexible dashboard engine that is easy to customize to visualize anything from checkout analysis to A/B testing comparisons.
Our dashboards are designed to be a single source of truth for every team, with real-time data and full drill-down capabilities for deep analysis.
Enterprise deployment
Only one data connection, often employs sampling, and user permission set per property, which is limiting for multi-property organizations.
Offers full control over user permissions, data access, and traffic management to scale for thousands of users across dozens of teams.
Our platform is designed for enterprise scale and complexity, so you can give every team member the access and data they need to be successful.
Support
Suffers from inefficient and unresponsive customer support, making it challenging for users to resolve issues or complete tasks without assistance..
Our dedicated success consultant, engineer, and account manager, paired with a fully developed customer community, ensure you get the support you need.
Our team is an extension of yours. We provide a partnership with dedicated support to ensure you achieve value from day one.
Decibel
Real-time data
Data is available in hourly or sometimes 24-hour updates.
Capture and eventing
Captures only ~12 out-of-the-box events and requires code-level configuration for custom events.
Time to insight and AI
Requires users to manually watch entire session replays to understand context, which is time-consuming and prone to analysis bias.
Mobile app analytics
Offers limited mobile support and lacks feature parity between web and mobile analytics. Its minimal technical capture—missing key error and performance data—creates data silos and adds manual setup that can deter technical team adoption.
Error monitoring and alerting
Tracks JavaScript errors out-of-the-box, but everything else requires manual configuration, and alerts are inflexible.
Dashboards
Rigid dashboards that showcase high-level metrics with minimal drill-down capabilities.
Enterprise deployment
Only one data connection, often employs sampling, and user permission set per property, which is limiting for multi-property organizations.
Support
Suffers from inefficient and unresponsive customer support, making it challenging for users to resolve issues or complete tasks without assistance..
Real-time data
Session replay, segments, dashboards, and alerts are always in real-time, providing instant insights.
Capture and eventing
Our patented autocapture technology provides over 300 dimensions and behaviors on day one, and allows for remote configuration to reduce the engineering burden.
Time to insight and AI
Felix AI, your agentic AI analyst, works around the clock, providing GenAI-powered session summarization to find insights in seconds.
Mobile app analytics
Our patented approach provides capture and analysis parity with the web, translating native app views into components that yield high-fidelity mobile replays.
Error monitoring and alerting
Provides automated error monitoring and quantification with precision alerts powered by machine learning.
Dashboards
Features a real-time, flexible dashboard engine that is easy to customize to visualize anything from checkout analysis to A/B testing comparisons.
Enterprise deployment
Offers full control over user permissions, data access, and traffic management to scale for thousands of users across dozens of teams.
Support
Our dedicated success consultant, engineer, and account manager, paired with a fully developed customer community, ensure you get the support you need.
Why we’re better.
Real-time data
Our platform gives you a live view of every customer experience, so you can identify and solve issues instantly without retroactive analysis.
Capture and eventing
We give you a complete, high-fidelity view from day one, so you don't have to miss critical interactions or pull engineering resources for manual tagging.
Time to insight and AI
Our agents work autonomously to surface the "why" behind your data, so you can act on critical opportunities instantly without watching hours of replays.
Mobile app analytics
We provide the same rich technical details for mobile as we do for the web, so you get a clear, actionable view of the entire customer journey on any device.
Error monitoring and alerting
Our platform automatically finds and quantifies the business impact of errors, allowing you to prioritize fixes based on what matters most.
Dashboards
Our dashboards are designed to be a single source of truth for every team, with real-time data and full drill-down capabilities for deep analysis.
Enterprise deployment
Our platform is designed for enterprise scale and complexity, so you can give every team member the access and data they need to be successful.
Support
Our team is an extension of yours. We provide a partnership with dedicated support to ensure you achieve value from day one.
“Decibel is less suitable for complex websites or websites that are frequently changing, as a lot of it takes a lot of admin to keep Decibel working as effectively as it should.”
/ G2 Quote
50%
reduction in time to resolution.
By integrating their tool stack with Quantum Metric, teams were able to instantly triage customer feedback and resolve issues that were previously causing digital abandonment.
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$1.8M
prevented loss
By quickly identifying and resolving a critical ticket insurance error and making targeted layout changes to product pages, teams were able to prevent a significant annual loss and increase season pass sales.
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69%
increase in product engagement
By understanding where customers engage and correlating to intent to purchase, teams can intelligently build personalized experiences that actually drive online purchase.
6.8 billionsessions each month.
50%of the worldwide internet users.
