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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

Turn data into understanding with the ‘why.’

Turn data into understanding with the ‘why.’

Quantum Metric's CEO explores how the Quantified Why drives decisions and efficiency in the enterprise.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Learn more

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Vitacost achieves cross-functional collaboration to prioritize customers.

The online health retailer worked with Quantum Metric to rapidly expand the use of customer-centric insights across roles to build true organizational alignment.

Client Logo

Industries

Retail

Teams

Marketing,Product,Technology,UX

Region

Americas

Features

Interaction heatmaps,Session replay

2   min read

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24%increase in conversions

Alignmentacross teams

Increasein ROI

Uncovering and prioritizing checkout barriers.

Before Quantum Metric, Vitacost had a more manual process for business prioritization and their existing technologies didn’t allow developers to dig deep enough to understand the root cause.

Now with Quantum Metric, Vitacost uses real-time session replay and heat mapping to watch how customers navigate through the product and identify potential errors. Armed with the right visualizations in hand, the Vitacost team has been able to confidently quantify the impact of potential business opportunities and prioritize updates based on what would most benefit the business’ bottom line, from small bug fixes to major design improvements.

This has been critical for areas of the customer journey such as checkout, where Quantum Metric was able to uncover a barrier for users that had previously saved credit cards and were looking to use a new form of payment. A technical error was found to be blocking these customers from completing their payment.

Impact:

  • With the right understanding and a simple fix, Vitacost saw a 24% increase in conversions related to this segment of shoppers.

“Quantum Metric has streamlined our prioritization and workflow process by providing key data points regarding revenue, and order volume potential related to conversion barriers within our site experience. The accuracy of their forecasting algorithm is incredible, producing an already significant ROI since implementation.”

Guy Burgstahler/General Manager of Vitacost

Aligning teams around common data.

Since implementing Quantum Metric, Vitacost has seen immediate alignment not only from their developers, but across the entire organization. Members of the digital team across all roles and responsibilities are not only registered users of the platform, but actively engage with it on a weekly basis.

“We’ve got customer service reps, PMs, marketers, UI/UX designers, and developers all utilizing the broad portfolio of Quantum Metric features.”

Guy Burgstahler/General Manager of Vitacost

Quantum LEAP 25—watch on demand

Explore more customer stories.

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customer story

Canadian Tire

The large Canadian retailer paired Quantum Metric with BigQuery to improve conversion and discover a path to a 40% uplift in online sales.

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customer story

Vista

Vista transformed its global customer experience with Quantum Metric during a major replatforming initiative.

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customer story

UNTUCKit

Partnering with Quantum Metric and Dynamic Yield, UNTUCKit quickly built a more personalized experience for every shopper.

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customer story

Bass Pro Shops

The retailer supercharged their conversion rate and revenue, while successfully mitigating customer churn from out-of-stock.

Ready to kick things off?

Talk to sales icon to schedule a personalized demo based on your business objectives

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Watch Live Demo thumbnail

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Browse Product Tours thumbnail

Browse product tours.

Review platform use cases and capabilities at your own pace.

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
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