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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

Turn data into understanding with the ‘why.’

Turn data into understanding with the ‘why.’

Quantum Metric's CEO explores how the Quantified Why drives decisions and efficiency in the enterprise.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Learn more

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
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© 2025 Quantum Metric, Inc. All rights reserved.

A new headline!!!

Updated on Dec 17, 2025

Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia,

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Overline

The headline text

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The headline text

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John Doe,

Head of does

The headline text

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Testing

Testing

The standard chunk of Lorem Ipsum used since the 1500s is reproduced below for those interested. Sections 1.10.32 and 1.10.33 from "de Finibus Bonorum et Malorum" by Cicero are also reproduced in their exact original form, accompanied by English versions from the 1914 translation by H. Rackham.

Testing

Testing

The standard chunk of Lorem Ipsum used since the 1500s is reproduced below for those interested. Sections 1.10.32 and 1.10.33 from "de Finibus Bonorum et Malorum" by Cicero are also reproduced in their exact original form, accompanied by English versions from the 1914 translation by H. Rackham.

Testing icon

Testing icon

The standard chunk of Lorem Ipsum used since the 1500s is reproduced below for those interested. Sections 1.10.32 and 1.10.33.

Testing icon

Testing icon

The standard chunk of Lorem Ipsum used since the 1500s is reproduced below for those interested. Sections 1.10.32 and 1.10.33.

Testing icon

Testing icon

The standard chunk of Lorem Ipsum used since the 1500s is reproduced below for those interested. Sections 1.10.32 and 1.10.33.

Testing icon

Testing icon

The standard chunk of Lorem Ipsum used since the 1500s is reproduced below for those interested. Sections 1.10.32 and 1.10.33.

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The future of NPS with its founder, Fred Reichheld.

On-Demand Webinar

The future of NPS with its founder, Fred Reichheld.

Why was NPS started and has it met its creator’s expectations? Join our webinar to hear Fred's perspective and what the future looks like for measuring customer satsifaction.

Why digital is critical to client confidence in turbulent times.

On-Demand Webinar

Why digital is critical to client confidence in turbulent times.

Why digital is critical to client confidence in turbulent times. From an executive perspective, why is now the time for financial institutions to invest in digital experiences?

Quantum Metric CEO on how Gen AI turns data into business value.

On-Demand Webinar

Quantum Metric CEO on how Gen AI turns data into business value.

Join our Founder and CEO, Mario Ciabarra, alongside Brian McKenna, Business Applications Analyst at TechTarget’s Enterprise Strategy Group, as they explore how data analytics and GenAI are coming together to turn a deluge of data into actionable insights.

Monitor and Diagnose: Tracking Errors and Prioritizing Fixes with DailyPay.

Demo Replay

Monitor and Diagnose: Tracking Errors and Prioritizing Fixes with DailyPay.

Discover how DailyPay leverages Quantum Metric to optimize their digital experiences and maximize customer satisfaction in this engaging event. Join us to learn practical insights and strategies for enhancing your own digital platforms.

Resource Slider

5 A/B test ideas to improve your website.

Trends & best practices

5 A/B test ideas to improve your website.

Cyber 5 2025: How AI reshaped the digital shopping journey.

Trends & best practices

Cyber 5 2025: How AI reshaped the digital shopping journey.

Best session replay tools in 2026.

Best session replay tools in 2026.

Customer analytics: Unlocking insights to personalize digital journeys.

Customer analytics: Unlocking insights to personalize digital journeys.

Decoding AI traffic: How to tell agents, scrapers, and crawlers apart.

Trends & best practices

Decoding AI traffic: How to tell agents, scrapers, and crawlers apart.

Digital optimization for e-commerce: Maximizing sales with data.

Digital optimization for e-commerce: Maximizing sales with data.

How to build an AI agent-ready website.

Trends & best practices

How to build an AI agent-ready website.

AI assistants vs. agentic AI: Key differences in digital analytics.

Trends & best practices

AI assistants vs. agentic AI: Key differences in digital analytics.

Ultimate guide to mobile app optimization for 2026.

Ultimate guide to mobile app optimization for 2026.

Customer journey mapping vs. customer journey analytics.

Customer journey mapping vs. customer journey analytics.

Top innovators in digital analytics: The companies redefining data, AI, and action.

Trends & best practices

Top innovators in digital analytics: The companies redefining data, AI, and action.

2025 digital strategy shifts for holiday shopping, loyalty, and AI.

Trends & best practices

2025 digital strategy shifts for holiday shopping, loyalty, and AI.

The loyalty paradox: Competing for both human hearts and AI decisions.

Perspectives

The loyalty paradox: Competing for both human hearts and AI decisions.

Agentic analytics: How automated insight discovery will redefine the future of data intelligence.

Trends & best practices

Agentic analytics: How automated insight discovery will redefine the future of data intelligence.

Digital analytics for retail and ecommerce.

Trends & best practices

Digital analytics for retail and ecommerce.

Digital analytics for privacy conscious companies: considerations and top platforms.

Trends & best practices

Digital analytics for privacy conscious companies: considerations and top platforms.

Digital analytics for financial services.

Trends & best practices

Digital analytics for financial services.

Digital analytics for travel and hospitality.

Trends & best practices

Digital analytics for travel and hospitality.

Your next customer won’t even see your website.

Perspectives

Your next customer won’t even see your website.

Glassbox alternatives: The best digital analytics platforms for enterprises.

Trends & best practices

Glassbox alternatives: The best digital analytics platforms for enterprises.

Quantum Metric alternatives: What they get right—and where they miss the mark.

Trends & best practices

Quantum Metric alternatives: What they get right—and where they miss the mark.

Fullstory alternatives: Choose the right digital experience analytics platform.

Trends & best practices

Fullstory alternatives: Choose the right digital experience analytics platform.

Contentsquare alternatives: How to choose the best digital analytics tool for your business.

Trends & best practices

Contentsquare alternatives: How to choose the best digital analytics tool for your business.

How agentic AI is redefining the future of digital analytics.

Trends & best practices

How agentic AI is redefining the future of digital analytics.

The cost of confusion: Why better digital experiences are critical to Medicare enrollment.

Perspectives

The cost of confusion: Why better digital experiences are critical to Medicare enrollment.

Quantum Metric and Google Cloud deepen collaboration to bring Felix AI Agentic to Gemini Enterprise.

Perspectives

Quantum Metric and Google Cloud deepen collaboration to bring Felix AI Agentic to Gemini Enterprise.

6 ways to optimize your digital experience today.

Trends & best practices

6 ways to optimize your digital experience today.

AI in healthcare: Balancing innovation with the human touch.

Perspectives

AI in healthcare: Balancing innovation with the human touch.

How to design a support-first mobile strategy.

Trends & best practices

How to design a support-first mobile strategy.

Website optimization strategies for better performance.

Trends & best practices

Website optimization strategies for better performance.

The ultimate guide to digital analytics platforms in 2025.

Trends & best practices

The ultimate guide to digital analytics platforms in 2025.

How to use AI for data analytics.

Trends & best practices

How to use AI for data analytics.

No more analytics: Why analytics must change.

Perspectives

No more analytics: Why analytics must change.

How to map customer touchpoints using journey analytics.

Trends & best practices

How to map customer touchpoints using journey analytics.

The impact of AI on eCommerce.

Trends & best practices

The impact of AI on eCommerce.

Signaling opportunity: How website heatmaps improve UX and boost conversions.

Trends & best practices

Signaling opportunity: How website heatmaps improve UX and boost conversions.

Quantum Metric ranks as a Strong Performer in The Forrester Wave™: Digital Analytics Solutions, Q3 2025.

Company & culture

Quantum Metric ranks as a Strong Performer in The Forrester Wave™: Digital Analytics Solutions, Q3 2025.

Mobile app analytics in 2025: How to choose the best platform for user engagement and growth.

Trends & best practices

Mobile app analytics in 2025: How to choose the best platform for user engagement and growth.

Attribution models explained: Which is best for your business?

Trends & best practices

Attribution models explained: Which is best for your business?

7 ways to improve your conversion rates.

Trends & best practices

7 ways to improve your conversion rates.

3 ways digital alignment is driving contact center outcomes.

Trends & best practices

3 ways digital alignment is driving contact center outcomes.

Heatmaps vs. session replay: Which tool should you use?

Trends & best practices

Heatmaps vs. session replay: Which tool should you use?

10 tips for optimizing your web experience.

Trends & best practices

10 tips for optimizing your web experience.

Top 10 web analytics tools for 2025.

Trends & best practices

Top 10 web analytics tools for 2025.

Mobile app analytics: Insights for boosting user engagement.

Trends & best practices

Mobile app analytics: Insights for boosting user engagement.

Top 10 digital analytics tools for 2025.

Trends & best practices

Top 10 digital analytics tools for 2025.

What your Salesforce Lightning apps aren’t showing you—yet.

Product

What your Salesforce Lightning apps aren’t showing you—yet.

How product analytics platforms can help you build better products.

Trends & best practices

How product analytics platforms can help you build better products.

12 ways to reduce cart abandonment rate.

Trends & best practices

12 ways to reduce cart abandonment rate.

Mastering the digital customer journey: Tools, tips, and tactics.

Trends & best practices

Mastering the digital customer journey: Tools, tips, and tactics.

Optimize UX with AI session replay insights.

Trends & best practices

Optimize UX with AI session replay insights.

Conversion rate optimization (CRO) marketing strategies: How to boost conversions.

Trends & best practices

Conversion rate optimization (CRO) marketing strategies: How to boost conversions.

Using heatmaps to optimize your website for conversions.

Trends & best practices

Using heatmaps to optimize your website for conversions.

What is Digital Experience Analytics? Your 2025 guide.

Trends & best practices

What is Digital Experience Analytics? Your 2025 guide.

Digital optimization: How to improve your online business in 2025.

Trends & best practices

Digital optimization: How to improve your online business in 2025.

How AI is transforming digital analytics.

Trends & best practices

How AI is transforming digital analytics.

Top 7 customer journey analytics tools for 2025.

Trends & best practices

Top 7 customer journey analytics tools for 2025.

Pink and black dot grid with an exclamation point featured

Trends & best practices

What is session replay? The complete guide.

4 stats that prove your contact center is now a digital priority.

Trends & best practices

4 stats that prove your contact center is now a digital priority.

Turning data into understanding with the Quantified Why.

Perspectives

Turning data into understanding with the Quantified Why.

The benefits of multi-channel attribution in modern marketing.

Trends & best practices

The benefits of multi-channel attribution in modern marketing.

Spring Launch 2025: Simplify complexity, amplify insight.

Product

Spring Launch 2025: Simplify complexity, amplify insight.

Redefining the digital experience with the Quantified Why.

Trends & best practices

Redefining the digital experience with the Quantified Why.

AI-powered session replay: Transforming customer support and user experience.

Trends & best practices

AI-powered session replay: Transforming customer support and user experience.

4 ways tariffs and turbulence are shifting consumer habits.

Trends & best practices

4 ways tariffs and turbulence are shifting consumer habits.

What is AI-driven digital experience intelligence? A complete guide.

Trends & best practices

What is AI-driven digital experience intelligence? A complete guide.

The complete data analysis process: From data to insights.

Trends & best practices

The complete data analysis process: From data to insights.

Utilizing heat maps: Transforming visual data analysis.

Trends & best practices

Utilizing heat maps: Transforming visual data analysis.

Fewer calls, faster fixes: Why contact centers need Data Enrichment.

Trends & best practices

Fewer calls, faster fixes: Why contact centers need Data Enrichment.

The 2025 CPD Signal Awards finalists.

Company & culture

The 2025 CPD Signal Awards finalists.

How brands use Data Enrichment to transform customer journeys.

Trends & best practices

How brands use Data Enrichment to transform customer journeys.

How to use website heatmaps to improve user experience design.

Trends & best practices

How to use website heatmaps to improve user experience design.

AI trends shaping digital analytics in 2025.

Trends & best practices

AI trends shaping digital analytics in 2025.

Practical ways to use data analytics for customer retention.

Trends & best practices

Practical ways to use data analytics for customer retention.

Ensuring your AI delivers maximum ROI.

Trends & best practices

Ensuring your AI delivers maximum ROI.

The future of digital analytics: AI-powered insights & predictions.

Trends & best practices

The future of digital analytics: AI-powered insights & predictions.

3 ways to cut contact center costs and boost your bottom line with Data Enrichment.

Trends & best practices

3 ways to cut contact center costs and boost your bottom line with Data Enrichment.

5 predicted digital priorities for 2025.

5 predicted digital priorities for 2025.

E-commerce friction: 5 tales of digital errors that hurt holiday conversion rates.

Trends & best practices

E-commerce friction: 5 tales of digital errors that hurt holiday conversion rates.

Cyber 5 2024: 4 learnings beyond conversion.

Trends & best practices

Cyber 5 2024: 4 learnings beyond conversion.

Why data quality drives AI success with GCP.

Trends & best practices

Why data quality drives AI success with GCP.

Bridging the divide: What 2024 taught us about digital team priorities.

Trends & best practices

Bridging the divide: What 2024 taught us about digital team priorities.

4 essential strategies for success beyond peak times.

Trends & best practices

4 essential strategies for success beyond peak times.

The disruptive power of Generative AI in analytics.

Trends & best practices

The disruptive power of Generative AI in analytics.

Segmenting your audience: advanced strategies for mobile app analytics.

Trends & best practices

Segmenting your audience: advanced strategies for mobile app analytics.

Revolutionizing user experience with AI-enhanced session replay.

Trends & best practices

Revolutionizing user experience with AI-enhanced session replay.

Supercharge your ranking in Google Analytics 4 benchmarks.

Trends & best practices

Supercharge your ranking in Google Analytics 4 benchmarks.

How AI-enhanced product analytics drives dynamic decision-making.

Trends & best practices

How AI-enhanced product analytics drives dynamic decision-making.

The future of Gen AI in analytics.

Perspectives

The future of Gen AI in analytics.

Tools needed and metrics measured for a complete digital experience intelligence.

Trends & best practices

Tools needed and metrics measured for a complete digital experience intelligence.

How AI identifies pain points through advanced session replay analysis.

Trends & best practices

How AI identifies pain points through advanced session replay analysis.

5 digital tips for peak shopping season.

Trends & best practices

5 digital tips for peak shopping season.

Last summer days, first Quantum Metric reveals.

Product

Last summer days, first Quantum Metric reveals.

Finovate Spring 2021: U.S. Bank’s customer centric digital transformation.

Perspectives

Finovate Spring 2021: U.S. Bank’s customer centric digital transformation.

Travel snapshot: Turn summer insights into holiday wins.

Trends & best practices

Travel snapshot: Turn summer insights into holiday wins.

Maximizing monetization: The role of app analytics in revenue growth.

Trends & best practices

Maximizing monetization: The role of app analytics in revenue growth.

Mastering digital customer journey analytics: top 3 considerations.

Trends & best practices

Mastering digital customer journey analytics: top 3 considerations.

Mid-year retail snapshot: Understanding consumers’ endless pursuit for the best deal.

Trends & best practices

Mid-year retail snapshot: Understanding consumers’ endless pursuit for the best deal.

Benchmark recap: Are error rates hurting your mobile conversions?

Trends & best practices

Benchmark recap: Are error rates hurting your mobile conversions?

Decoding digital customer journey analytics: Improve UX and conversions for a new era of engagement.

Trends & best practices

Decoding digital customer journey analytics: Improve UX and conversions for a new era of engagement.

How to find the best digital analytics platform for business.

Product

How to find the best digital analytics platform for business.

Digital disruptions: Lessons from the CrowdStrike outage.

Trends & best practices

Digital disruptions: Lessons from the CrowdStrike outage.

10 native app analytics insights you should be collecting.

Trends & best practices

10 native app analytics insights you should be collecting.

Boost Customer Journey Orchestration with real-time experience data.

Product

Boost Customer Journey Orchestration with real-time experience data.

Why user analytics is critical in the age of Google AI overviews.

Trends & best practices

Why user analytics is critical in the age of Google AI overviews.

How GenAI and data quality is redefining digital banking.

Perspectives

How GenAI and data quality is redefining digital banking.

Leveraging customer journey analytics for unprecedented success.

Trends & best practices

Leveraging customer journey analytics for unprecedented success.

Mastering product analytics for competitive advantage.

Trends & best practices

Mastering product analytics for competitive advantage.

What is digital analytics?

Trends & best practices

What is digital analytics?

woman-solving-analytics-problems-on-laptop

Trends & best practices

Avoid the pitfalls of analytics shelfware.

The relationship between digital analytics and digital marketing.

Trends & best practices

The relationship between digital analytics and digital marketing.

8 A/B testing strategies to boost conversions.

Trends & best practices

8 A/B testing strategies to boost conversions.

Google Cloud Next: Unveiling GenAI innovations in retail.

Product

Google Cloud Next: Unveiling GenAI innovations in retail.

What is product analytics? A complete guide.

Trends & best practices

What is product analytics? A complete guide.

Unlocking digital optimization and revenue growth with real-time data.

Trends & best practices

Unlocking digital optimization and revenue growth with real-time data.

Bridging the digital divide: Achieving web and mobile parity.

Trends & best practices

Bridging the digital divide: Achieving web and mobile parity.

Spring Launch: Empowering digital listening at scale.

Product

Spring Launch: Empowering digital listening at scale.

7 ways to use data analytics to improve your business.

Trends & best practices

7 ways to use data analytics to improve your business.

Amplifying Adobe Analytics: How to unlock deeper insights to drive business growth.

Trends & best practices

Amplifying Adobe Analytics: How to unlock deeper insights to drive business growth.

The data analysis process: Unleashing data analytics insights.

Trends & best practices

The data analysis process: Unleashing data analytics insights.

A step-by-step process of A/B testing.

Trends & best practices

A step-by-step process of A/B testing.

What is digital experience intelligence?

Trends & best practices

What is digital experience intelligence?

How to set goals for A/B testing.

Trends & best practices

How to set goals for A/B testing.

4 A/B tests to run on your websites.

Trends & best practices

4 A/B tests to run on your websites.

The 2024 CPD Signal Award finalists.

Company & culture

The 2024 CPD Signal Award finalists.

Who’s steering major digital investments in 2024?

Perspectives

Who’s steering major digital investments in 2024?

quantum-metric-navigation-menu

Product

Experience the new Quantum Metric navigation.

Using funnel analysis to raise mobile user conversions.

Trends & best practices

Using funnel analysis to raise mobile user conversions.

How to plan a digital product strategy.

Trends & best practices

How to plan a digital product strategy.

The power of segmentation in mobile app analytics.

Trends & best practices

The power of segmentation in mobile app analytics.

5 common digital challenges during Cyber 5.

Trends & best practices

5 common digital challenges during Cyber 5.

Streamline your analytics tech stack in 5 steps.

Trends & best practices

Streamline your analytics tech stack in 5 steps.

What does Cyber 5 indicate for the holiday season?

Trends & best practices

What does Cyber 5 indicate for the holiday season?

pink-bank-safe

Trends & best practices

NPS and beyond: Unlock the power of digital analytics.

What are the different types of digital analytics?

Trends & best practices

What are the different types of digital analytics?

3 essentials for your mobile analytics strategy.

Trends & best practices

3 essentials for your mobile analytics strategy.

hand-reaching-for-heatmap-spot

Trends & best practices

What is a heatmap and how does it work?

3 ways monitoring benefits all teams (not just IT).

Trends & best practices

3 ways monitoring benefits all teams (not just IT).

The ultimate guide to product analytics: 8 key benefits of product analytics.

Trends & best practices

The ultimate guide to product analytics: 8 key benefits of product analytics.

Business and technical team tension: Why it exists and how to navigate it.

Trends & best practices

Business and technical team tension: Why it exists and how to navigate it.

Contribution vs attribution analysis: What is the difference?

Trends & best practices

Contribution vs attribution analysis: What is the difference?

Maximize the value of digital analytics in the face of belt tightening.

Trends & best practices

Maximize the value of digital analytics in the face of belt tightening.

8 key benefits of web analytics for your business.

Trends & best practices

8 key benefits of web analytics for your business.

Convergence: Re-shaping the future of digital analytics.

Perspectives

Convergence: Re-shaping the future of digital analytics.

3 digital optimisation use cases from the Middle East.

Trends & best practices

3 digital optimisation use cases from the Middle East.

Product perspective: Managing the loudest voice in the room.

Trends & best practices

Product perspective: Managing the loudest voice in the room.

The high cost of digital distractions and misalignment.

Trends & best practices

The high cost of digital distractions and misalignment.

Unpacking the new age of travel: 2023 trends.

Trends & best practices

Unpacking the new age of travel: 2023 trends.

6 key focus areas of the retail customer journey.

Trends & best practices

6 key focus areas of the retail customer journey.

4 biggest digital optimization time wasters and how to avoid them.

Perspectives

4 biggest digital optimization time wasters and how to avoid them.

Behind the pillars: Defining each step of the customer journey.

Perspectives

Behind the pillars: Defining each step of the customer journey.

SEO and UX: The dynamic duo of online success.

Perspectives

SEO and UX: The dynamic duo of online success.

Safeguarding every player in the new era of digital gambling.

Safeguarding every player in the new era of digital gambling.

Making every marketing dollar count through conversion rate optimization.

Product

Making every marketing dollar count through conversion rate optimization.

3 simple approaches to digital optimization.

Product

3 simple approaches to digital optimization.

Maximizing self-service to prevent digital leakage.

Perspectives

Maximizing self-service to prevent digital leakage.

MasMovil Q&A: Proactively reduce high churn with self-service.

Perspectives

MasMovil Q&A: Proactively reduce high churn with self-service.

3 digital strategies that drive hotel guest loyalty.

Trends & best practices

3 digital strategies that drive hotel guest loyalty.

How to improve customer experience using customer journey analytics.

How to improve customer experience using customer journey analytics.

2023 Retail Snapshot: Mapping mobile habits.

2023 Retail Snapshot: Mapping mobile habits.

Optimizing the digital customer journey: 5 key focus areas.

Trends & best practices

Optimizing the digital customer journey: 5 key focus areas.

Google Analytics 4: Why collecting data alone won’t be enough.

Trends & best practices

Google Analytics 4: Why collecting data alone won’t be enough.

Shoptalk ’23: Key themes and why they matter for retailers.

Shoptalk ’23: Key themes and why they matter for retailers.

Self-service analytics on the fly in Quantum Metric.

Product

Self-service analytics on the fly in Quantum Metric.

Retail strategy: 3 quick tips for maximizing customer lifetime value.

Trends & best practices

Retail strategy: 3 quick tips for maximizing customer lifetime value.

How to measure mobile app performance: 10 metrics every business should track in 2025.

Trends & best practices

How to measure mobile app performance: 10 metrics every business should track in 2025.

Google Optimize sunset: 5 ways to keep your experimentation program on track.

Trends & best practices

Google Optimize sunset: 5 ways to keep your experimentation program on track.

Call center technology: Trends and top tools for 2023.

Trends & best practices

Call center technology: Trends and top tools for 2023.

Celebrating the 2023 CPD Signal Award winners.

Company & culture

Celebrating the 2023 CPD Signal Award winners.

How to create a digital customer experience strategy.

Trends & best practices

How to create a digital customer experience strategy.

3 World Cup takeaways to get your digital experience game-ready.

Trends & best practices

3 World Cup takeaways to get your digital experience game-ready.

Announcing the 2023 CPD Signal Award finalists.

Company & culture

Announcing the 2023 CPD Signal Award finalists.

Financial Conduct Authority optimization best practices for CX.

Trends & best practices

Financial Conduct Authority optimization best practices for CX.

How Quantum Metric PII Data Encryption ensures GDPR compliance.

Product

How Quantum Metric PII Data Encryption ensures GDPR compliance.

2022 Holiday Habits: Black Friday + Cyber Monday.

Trends & best practices

2022 Holiday Habits: Black Friday + Cyber Monday.

Six reasons why every digital leader should attend Quantum LEAP ‘23.

Company & culture

Six reasons why every digital leader should attend Quantum LEAP ‘23.

How to prepare your digital experience for the FIFA World Cup.

How to prepare your digital experience for the FIFA World Cup.

How optimizing ROAS increases customer loyalty.

Trends & best practices

How optimizing ROAS increases customer loyalty.

Travel snapshot: Checking-in on booking behaviors.

Trends & best practices

Travel snapshot: Checking-in on booking behaviors.

How retailers quickly find & fix user experience points of friction with Quantum Metric.

Product

How retailers quickly find & fix user experience points of friction with Quantum Metric.

How Quantum Metric listens to feedback for continuous improvement.

Product

How Quantum Metric listens to feedback for continuous improvement.

How behavioral analytics honor FCA Consumer Duty rules & improve CX.

Trends & best practices

How behavioral analytics honor FCA Consumer Duty rules & improve CX.

Why data sampling in experience analytics is a limitation.

Perspectives

Why data sampling in experience analytics is a limitation.

How inflation is turning retail on its head.

Trends & best practices

How inflation is turning retail on its head.

How retailers can prepare for digital holiday traffic.

Trends & best practices

How retailers can prepare for digital holiday traffic.

Taking real-time digital retail action with Activate.

Product

Taking real-time digital retail action with Activate.

Finding the right digital experience analytics platform.

Product

Finding the right digital experience analytics platform.

Consumer Duty and customer centricity in digital financial services.

Trends & best practices

Consumer Duty and customer centricity in digital financial services.

The power of celebrating digital experience insights across teams.

Trends & best practices

The power of celebrating digital experience insights across teams.

Getting digital insights as an executive doesn’t have to be hard.

Product

Getting digital insights as an executive doesn’t have to be hard.

Web, product, and digital experience analytics are converging—here’s how.

Perspectives

Web, product, and digital experience analytics are converging—here’s how.

3 focus points for increasing bookings with travel experience analytics.

3 focus points for increasing bookings with travel experience analytics.

Make the luxury digital customer experience your best sales associate. 

Perspectives

Make the luxury digital customer experience your best sales associate. 

Quantum Metric Visible: Why it matters.

Product

Quantum Metric Visible: Why it matters.

3 myths about autocapture and why you should ignore them.

Product

3 myths about autocapture and why you should ignore them.

Top mobile app analytics platform challenges and how to address them.

Trends & best practices

Top mobile app analytics platform challenges and how to address them.

How the Quantum Metric-ServiceNow Integration boosts contact center workflows.

Product

How the Quantum Metric-ServiceNow Integration boosts contact center workflows.

How Vitacost empowers a fully digital customer experience with Quantum Metric.

Product

How Vitacost empowers a fully digital customer experience with Quantum Metric.

Adapting to shifts in the airline digital traveler journey with United.

Perspectives

Adapting to shifts in the airline digital traveler journey with United.

How mobile technology trends in banking vary across generations.

Trends & best practices

How mobile technology trends in banking vary across generations.

How to build the best online Cash ISA user experience.

Trends & best practices

How to build the best online Cash ISA user experience.

How a Spanish airline makes data-driven decisions to unlock customer opportunities.

Perspectives

How a Spanish airline makes data-driven decisions to unlock customer opportunities.

Discover data-driven design with Vista.

Perspectives

Discover data-driven design with Vista.

How Footasylum puts the native app at the heart of their retail brand. 

Perspectives

How Footasylum puts the native app at the heart of their retail brand. 

How retail banks and insurers can support vulnerable customers.

Trends & best practices

How retail banks and insurers can support vulnerable customers.

Benchmarking examples in retail you need to track.

Trends & best practices

Benchmarking examples in retail you need to track.

Here’s how executives can drive retail digital transformation across an organization.

Trends & best practices

Here’s how executives can drive retail digital transformation across an organization.

How the omnichannel customer journey builds empathy and wins customers.

Trends & best practices

How the omnichannel customer journey builds empathy and wins customers.

Four sample mobile application optimization workflows.

Trends & best practices

Four sample mobile application optimization workflows.

One touch quantification: identify opportunities, quantify issues, prioritize.

Product

One touch quantification: identify opportunities, quantify issues, prioritize.

Why you need native app analytics.

Trends & best practices

Why you need native app analytics.

How to find the best mobile analytics platform.

Trends & best practices

How to find the best mobile analytics platform.

Announcing the winners of the 2022 CPD Signal Awards.

Company & culture

Announcing the winners of the 2022 CPD Signal Awards.

What do customers want from a loyalty program?

Trends & best practices

What do customers want from a loyalty program?

Out of Stock UX: Conducting experiments and addressing OOS in retail.

Trends & best practices

Out of Stock UX: Conducting experiments and addressing OOS in retail.

Why you need mobile data analytics tools.

Trends & best practices

Why you need mobile data analytics tools.

Three big data use cases for experience data.

Product

Three big data use cases for experience data.

Why the best digital employee experience puts people first.

Perspectives

Why the best digital employee experience puts people first.

Is agile software development outdated?

Perspectives

Is agile software development outdated?

What does Cyber Monday mean in a digital-first world?

Perspectives

What does Cyber Monday mean in a digital-first world?

Sunburst diagram vs. Sankey diagram: What are the differences?

Product

Sunburst diagram vs. Sankey diagram: What are the differences?

Humanize your data with quantified empathy.

Perspectives

Humanize your data with quantified empathy.

How to be more customer centric with Continuous Product Design.

Perspectives

How to be more customer centric with Continuous Product Design.

How effective is agile for product development?

Trends & best practices

How effective is agile for product development?

Data is missing a heart: Why we need quantified empathy.

Perspectives

Data is missing a heart: Why we need quantified empathy.

Forrester round table recap: The state of digital adoption in insurance.

Trends & best practices

Forrester round table recap: The state of digital adoption in insurance.

The agile development process and CPD are a perfect pairing.

Perspectives

The agile development process and CPD are a perfect pairing.

Here are 4 ways CPD can power the agile design process.

Trends & best practices

Here are 4 ways CPD can power the agile design process.

6 code freeze best practices for the holiday season.

Trends & best practices

6 code freeze best practices for the holiday season.

Mobile-first design and analytics for insurance companies.

Trends & best practices

Mobile-first design and analytics for insurance companies.

Are you creating human-first digital experiences?

Perspectives

Are you creating human-first digital experiences?

Code freeze in agile: What retailers need to know.

Trends & best practices

Code freeze in agile: What retailers need to know.

Session replay tools for enterprises.

Trends & best practices

Session replay tools for enterprises.

Digital Transformation in Journalism and News Media

Trends & best practices

Digital Transformation in Journalism and News Media

Putting your user data to work with Quantum Metric + Google Cloud

Product

Putting your user data to work with Quantum Metric + Google Cloud

Can Continuous Product Design Improve CPD Certifications?

Company & culture

Can Continuous Product Design Improve CPD Certifications?

How to Improve Call Center Customer Service and Metrics

Trends & best practices

How to Improve Call Center Customer Service and Metrics

10 Tips to Decrease Shopping Cart Abandonment Rate

Trends & best practices

10 Tips to Decrease Shopping Cart Abandonment Rate

Anomaly Detection Techniques in Retail and eCommerce

Trends & best practices

Anomaly Detection Techniques in Retail and eCommerce

Digital product managers: it’s time for less tracking code and more insights

Perspectives

Digital product managers: it’s time for less tracking code and more insights

What is session replay for enterprises?

Trends & best practices

What is session replay for enterprises?

Contact center analytics to track and monitor.

Trends & best practices

Contact center analytics to track and monitor.

Snowflake & Quantum Metric: Unlocking a Data Goldmine

Product

Snowflake & Quantum Metric: Unlocking a Data Goldmine

Airline Customer Journey: How Quantum Metric Helps Passengers Get to their Final Destination

Trends & best practices

Airline Customer Journey: How Quantum Metric Helps Passengers Get to their Final Destination

Airlines: The Gap Between Thinking and Doing

Perspectives

Airlines: The Gap Between Thinking and Doing

The Impact of Airbnb on the hotel and hospitality industry.

Trends & best practices

The Impact of Airbnb on the hotel and hospitality industry.

Quantum Metric named among vendors in the growth stage in Forrester digital product management research

Company & culture

Quantum Metric named among vendors in the growth stage in Forrester digital product management research

Traditional Customer Journey Mapping is Over (As We Knew It)

Perspectives

Traditional Customer Journey Mapping is Over (As We Knew It)

Retail Banking Digital Disruption: Top Trends

Trends & best practices

Retail Banking Digital Disruption: Top Trends

Digital Trends in Retail Banks

Trends & best practices

Digital Trends in Retail Banks

Quick service restaurant kiosk menu with burgers and fries for digital ordering in hospitality

Trends & best practices

The rise of the QSR kiosk in the United States.

What are Core Web Vitals and how do you track them?

Trends & best practices

What are Core Web Vitals and how do you track them?

6 steps to create a mindset for data-driven business transformation.

Perspectives

6 steps to create a mindset for data-driven business transformation.

eCommerce replatforming: A short introduction.

Trends & best practices

eCommerce replatforming: A short introduction.

Legacy application replatforming.

Trends & best practices

Legacy application replatforming.

How session replay enhances a Voice-of-Customer program.

Perspectives

How session replay enhances a Voice-of-Customer program.

Design thinking for the banking & financial services industry: 9 top tips.

Trends & best practices

Design thinking for the banking & financial services industry: 9 top tips.

Conversion Rate Optimization UX: How CRO and UX Go Hand in Hand

Trends & best practices

Conversion Rate Optimization UX: How CRO and UX Go Hand in Hand

Anomaly detection use cases for driving conversions.

Trends & best practices

Anomaly detection use cases for driving conversions.

Analytics for UX designers: Best practices & tools

Analytics for UX designers: Best practices & tools

Going beyond mobile first: Creating a great digital experience for today’s customers.

Perspectives

Going beyond mobile first: Creating a great digital experience for today’s customers.

Quantum Metric gains $25M to better help customers adapt to the digital surge

Company & culture

Quantum Metric gains $25M to better help customers adapt to the digital surge

Five requirements to build a world-class digital experimentation program

Perspectives

Five requirements to build a world-class digital experimentation program

Build Great Tribes and Customer Experiences with Analytics and a Common View of the Customer

Perspectives

Build Great Tribes and Customer Experiences with Analytics and a Common View of the Customer

A Conversation With Don Fotsch on Continuous Product Design as a Core Business Process

Perspectives

A Conversation With Don Fotsch on Continuous Product Design as a Core Business Process

Data Product Managers: Lead the Shift from a Data-Last to a Data-First Approach

Perspectives

Data Product Managers: Lead the Shift from a Data-Last to a Data-First Approach

Alerts are not just an ‘IT thing’ anymore, a discussion with Crate & Barrel

Product

Alerts are not just an ‘IT thing’ anymore, a discussion with Crate & Barrel

A Continuous Journey: Driving 360-Degree Client Insights in the Financial Services Industry

Perspectives

A Continuous Journey: Driving 360-Degree Client Insights in the Financial Services Industry

5 Lessons on Digital Experiments From the Experts

Perspectives

5 Lessons on Digital Experiments From the Experts

The Gaps in Driving Digital Alignment Across the Organization

Trends & best practices

The Gaps in Driving Digital Alignment Across the Organization

The Rise of the Data Product Management Discipline

Perspectives

The Rise of the Data Product Management Discipline

My UX Journey: How a Course on Human-Computer Interaction Turned Me Into a Lifelong UX Advocate

Perspectives

My UX Journey: How a Course on Human-Computer Interaction Turned Me Into a Lifelong UX Advocate

Ready to Replatform? How to Measure the Success of Your Replatforming Initiative

Perspectives

Ready to Replatform? How to Measure the Success of Your Replatforming Initiative

Why We Built This: Page Performance

Product

Why We Built This: Page Performance

Turbocharge your testing program by listening to your customers.

Perspectives

Turbocharge your testing program by listening to your customers.

Why we built this: Pages.

Product

Why we built this: Pages.

Digital Operations Leaders: Time to Build a Data Center of Excellence

Perspectives

Digital Operations Leaders: Time to Build a Data Center of Excellence

An invaluable trifecta of insights for every product leader: analytics, voice of customer, and session replay

Perspectives

An invaluable trifecta of insights for every product leader: analytics, voice of customer, and session replay

Forrester Study Finds $8.6M in Benefits with Quantum Metric

Company & culture

Forrester Study Finds $8.6M in Benefits with Quantum Metric