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Trends & best practices

Using heatmaps to optimize your website for conversions.

Trends & best practices

What is Digital Experience Analytics? Your 2025 guide.

Trends & best practices

Digital optimization: How to improve your online business in 2025.

Trends & best practices

How AI is transforming digital analytics.

Trends & best practices

Top 7 customer journey analytics tools for 2025.

Trends & best practices

What is session replay? The complete guide.

Trends & best practices

4 stats that prove your contact center is now a digital priority.

Perspectives

Turning data into understanding with the Quantified Why.

Trends & best practices

The benefits of multi-channel attribution in modern marketing.

Product

Spring Launch 2025: Simplify complexity, amplify insight.

Trends & best practices

Redefining the digital experience with the Quantified Why.

Trends & best practices

AI-powered session replay: Transforming customer support and user experience.

Trends & best practices

4 ways tariffs and turbulence are shifting consumer habits.

Trends & best practices

What is AI-driven digital experience intelligence? A complete guide.

Trends & best practices

The complete data analysis process: From data to insights.

Trends & best practices

Utilizing heat maps: Transforming visual data analysis.

Trends & best practices

Fewer calls, faster fixes: Why contact centers need Data Enrichment.

Company & culture

The 2025 CPD Signal Awards finalists.

Trends & best practices

How brands use Data Enrichment to transform customer journeys.

Trends & best practices

How to use website heatmaps to improve user experience design.

Trends & best practices

AI trends shaping digital analytics in 2025.

Trends & best practices

Practical ways to use data analytics for customer retention.

Trends & best practices

Ensuring your AI delivers maximum ROI.

Trends & best practices

The future of digital analytics: AI-powered insights & predictions.

Trends & best practices

3 ways to cut contact center costs and boost your bottom line with Data Enrichment.

5 predicted digital priorities for 2025.

4 tales of digital holiday friction.

Trends & best practices

Cyber 5 2024: 4 learnings beyond conversion.

Trends & best practices

Why data quality drives AI success with GCP.

Trends & best practices

Bridging the divide: What 2024 taught us about digital team priorities.

Trends & best practices

4 essential strategies for success beyond peak times.

Trends & best practices

The disruptive power of Generative AI in analytics.

Trends & best practices

Segmenting your audience: advanced strategies for mobile app analytics.

Trends & best practices

Revolutionizing user experience with AI-enhanced session replay.

Trends & best practices

Supercharge your ranking in Google Analytics 4 benchmarks.

Trends & best practices

How AI-enhanced product analytics drives dynamic decision-making.

Perspectives

The future of Gen AI in analytics.

Trends & best practices

Key metrics and tools for understanding digital experience intelligence.

Trends & best practices

How AI identifies pain points through advanced session replay analysis.

Trends & best practices

5 digital tips for peak shopping season.

Product

Last summer days, first Quantum Metric reveals.

Perspectives

Finovate Spring 2021: U.S. Bank’s customer centric digital transformation.

Trends & best practices

Travel snapshot: Turn summer insights into holiday wins.

Trends & best practices

Maximizing monetization: The role of app analytics in revenue growth.

Trends & best practices

Top 3 considerations for choosing a digital experience analytics platform.

Trends & best practices

Mid-year retail snapshot: Understanding consumers’ endless pursuit for the best deal.

Trends & best practices

Benchmark recap: Are error rates hurting your mobile conversions?

Trends & best practices

Decoding the digital customer journey: Analytics for a new era of engagement.

Product

How to find the best digital analytics platform for business.

Trends & best practices

Digital disruptions: Lessons from the CrowdStrike outage.

Trends & best practices

10 insights you can discover through native mobile app analytics.

Product

Boost Customer Journey Orchestration with real-time experience data.

Trends & best practices

Why user analytics is critical in the age of Google AI overviews.

Perspectives

How GenAI and data quality is redefining digital banking.

Trends & best practices

Leveraging customer journey analytics for unprecedented success.

Trends & best practices

Mastering product analytics for competitive advantage.

Trends & best practices

What is digital analytics?

Trends & best practices

Avoid the pitfalls of analytics shelfware.

Trends & best practices

The relationship between digital analytics and digital marketing.

Trends & best practices

8 A/B testing strategies to boost conversions.

Product

Google Cloud Next: Unveiling GenAI innovations in retail.

Trends & best practices

What is product analytics? A complete guide.

Trends & best practices

Unlocking digital optimization and revenue growth with real-time data.

Trends & best practices

Bridging the digital divide: Achieving web and mobile parity.

Product

Spring Launch: Empowering digital listening at scale.

Trends & best practices

7 ways to use data analytics to improve your business.

Trends & best practices

Amplifying Adobe Analytics: How to unlock deeper insights to drive business growth.

Trends & best practices

The data analysis process: Unleashing data analytics insights.

Trends & best practices

A step-by-step process of A/B testing.

Trends & best practices

What is digital experience intelligence?

Trends & best practices

How to set goals for A/B testing.

Trends & best practices

4 A/B tests to run on your websites.

Company & culture

The 2024 CPD Signal Award finalists.

Perspectives

Who’s steering major digital investments in 2024?

Product

Experience the new Quantum Metric navigation.

Trends & best practices

Using funnel analysis to raise mobile user conversions.

Trends & best practices

How to plan a digital product strategy.

Trends & best practices

The power of segmentation in mobile app analytics.

Trends & best practices

5 common digital challenges during Cyber 5.

Trends & best practices

Streamline your analytics tech stack in 5 steps.

Trends & best practices

What does Cyber 5 indicate for the holiday season?

Trends & best practices

NPS and beyond: Unlock the power of digital analytics.

Trends & best practices

What are the different types of digital analytics?

Trends & best practices

3 essentials for your mobile analytics strategy.

Trends & best practices

What is a heatmap and how does it work?

Trends & best practices

3 ways monitoring benefits all teams (not just IT).

Trends & best practices

The ultimate guide to product analytics: 8 key benefits of product analytics.

Trends & best practices

Business and technical team tension: Why it exists and how to navigate it.

Trends & best practices

Contribution vs attribution analysis: What is the difference?

Trends & best practices

Maximize the value of digital analytics in the face of belt tightening.

Trends & best practices

8 key benefits of web analytics for your business.

Perspectives

Convergence: Re-shaping the future of digital analytics.

Trends & best practices

3 digital optimisation use cases from the Middle East.

Trends & best practices

Product perspective: Managing the loudest voice in the room.

Trends & best practices

The high cost of digital distractions and misalignment.

Trends & best practices

Unpacking the new age of travel: 2023 trends.

Trends & best practices

6 key focus areas of the retail customer journey.

Perspectives

4 biggest digital optimization time wasters and how to avoid them.

Perspectives

Behind the pillars: Defining each step of the customer journey.

Perspectives

SEO and UX: The dynamic duo of online success.

The future of CX in telco with DU Telecom & Telstra.

Safeguarding every player in the new era of digital gambling.

Product

How to calculate conversion rates and make every marketing dollar count.

Product

3 simple approaches to digital optimization.

Perspectives

Maximizing self-service to prevent digital leakage.

Perspectives

MasMovil Q&A: Proactively reduce high churn with self-service.

Trends & best practices

3 digital strategies that drive hotel guest loyalty.

How to improve customer experience using customer journey analytics.

2023 Retail Snapshot: Mapping mobile habits.

Trends & best practices

Optimizing the digital customer journey: 5 key focus areas.

Trends & best practices

Google Analytics 4: Why collecting data alone won’t be enough.

Shoptalk ’23: Key themes and why they matter for retailers.

Product

Self-service analytics on the fly in Quantum Metric.

Trends & best practices

Retail strategy: 3 quick tips for maximizing customer lifetime value.

Trends & best practices

Mobile app analytics: 10 metrics every business should track.

Trends & best practices

Google Optimize sunset: 5 ways to keep your experimentation program on track.

Trends & best practices

Call center technology: Trends and top tools for 2023.

Company & culture

Celebrating the 2023 CPD Signal Award winners.

Trends & best practices

How to create a digital customer experience strategy.

Trends & best practices

3 World Cup takeaways to get your digital experience game-ready.

Company & culture

Announcing the 2023 CPD Signal Award finalists.

Trends & best practices

Financial Conduct Authority optimization best practices for CX.

Product

How Quantum Metric PII Data Encryption ensures GDPR compliance.

Trends & best practices

2022 Holiday Habits: Black Friday + Cyber Monday.

Company & culture

Six reasons why every digital leader should attend Quantum LEAP ‘23.

How to prepare your digital experience for the FIFA World Cup.

Trends & best practices

How optimizing ROAS increases customer loyalty.

Trends & best practices

Travel snapshot: Checking-in on booking behaviors.

Product

How retailers quickly find & fix user experience points of friction with Quantum Metric.

Product

How Quantum Metric listens to feedback for continuous improvement.

Trends & best practices

How behavioral analytics honor FCA Consumer Duty rules & improve CX.

Perspectives

Why data sampling in experience analytics is a limitation.

Trends & best practices

How inflation is turning retail on its head.

Trends & best practices

How retailers can prepare for digital holiday traffic.

Product

Taking real-time digital retail action with Activate.

Product

Finding the right digital experience analytics platform.

Trends & best practices

Consumer Duty and customer centricity in digital financial services.

Trends & best practices

The power of celebrating digital experience insights across teams.

Product

Getting digital insights as an executive doesn’t have to be hard.

Perspectives

Web, product, and digital experience analytics are converging—here’s how.

3 focus points for increasing bookings with travel experience analytics.

Perspectives

Make the luxury digital customer experience your best sales associate. 

Product

Quantum Metric Visible: Why it matters.

Product

3 myths about autocapture and why you should ignore them.

Trends & best practices

Top mobile app analytics platform challenges and how to address them.

Product

How the Quantum Metric-ServiceNow Integration boosts contact center workflows.

Product

How Vitacost empowers a fully digital customer experience with Quantum Metric.

Perspectives

Adapting to shifts in the airline digital traveler journey with United.

Trends & best practices

How mobile technology trends in banking vary across generations.

Trends & best practices

How to build the best online Cash ISA user experience.

Perspectives

How a Spanish airline makes data-driven decisions to unlock customer opportunities.

Perspectives

Discover data-driven design with Vista.

Perspectives

How Footasylum puts the native app at the heart of their retail brand. 

Trends & best practices

How retail banks and insurers can support vulnerable customers.

Trends & best practices

Benchmarking examples in retail you need to track.

Trends & best practices

Here’s how executives can drive retail digital transformation across an organization.

Trends & best practices

How the omnichannel customer journey builds empathy and wins customers.

Trends & best practices

Four sample mobile application optimization workflows.

Product

One touch quantification: identify opportunities, quantify issues, prioritize.

Trends & best practices

Why you need native app analytics.

Trends & best practices

How to find the best mobile analytics platform.

Company & culture

Announcing the winners of the 2022 CPD Signal Awards.

Trends & best practices

What do customers want from a loyalty program?

Trends & best practices

Out of Stock UX: Conducting experiments and addressing OOS in retail.

Trends & best practices

Why you need mobile data analytics tools.

Product

Three big data use cases for experience data.

Perspectives

Why the best digital employee experience puts people first.

Perspectives

Is agile software development outdated?

Perspectives

What does Cyber Monday mean in a digital-first world?

Product

Sunburst diagram vs. Sankey diagram: What are the differences?

Perspectives

Humanize your data with quantified empathy.

Perspectives

How to be more customer centric with Continuous Product Design.

Trends & best practices

How effective is agile for product development?

Perspectives

Data is missing a heart: Why we need quantified empathy.

Trends & best practices

Forrester round table recap: The state of digital adoption in insurance.

Perspectives

The agile development process and CPD are a perfect pairing.

Trends & best practices

Here are 4 ways CPD can power the agile design process.

Trends & best practices

6 code freeze best practices for the holiday season.

Trends & best practices

Mobile-first design and analytics for insurance companies.

Perspectives

Are you creating human-first digital experiences?

Trends & best practices

Code freeze in agile: What retailers need to know.

Trends & best practices

Session replay tools for enterprises.

Trends & best practices

Digital Transformation in Journalism and News Media

Product

Putting your user data to work with Quantum Metric + Google Cloud

Company & culture

Can Continuous Product Design Improve CPD Certifications?

Trends & best practices

How to Improve Call Center Customer Service and Metrics

Trends & best practices

10 Tips to Decrease Shopping Cart Abandonment Rate

Trends & best practices

Anomaly Detection Techniques in Retail and eCommerce

Perspectives

Digital product managers: it’s time for less tracking code and more insights

Trends & best practices

What is session replay for enterprises?

Trends & best practices

Contact center analytics to track and monitor.

Product

Snowflake & Quantum Metric: Unlocking a Data Goldmine

Trends & best practices

Airline Customer Journey: How Quantum Metric Helps Passengers Get to their Final Destination

Perspectives

Airlines: The Gap Between Thinking and Doing

Trends & best practices

The Impact of Airbnb on the hotel and hospitality industry.

Company & culture

Quantum Metric named among vendors in the growth stage in Forrester digital product management research

Perspectives

Traditional Customer Journey Mapping is Over (As We Knew It)

Trends & best practices

Retail Banking Digital Disruption: Top Trends

Trends & best practices

Digital Trends in Retail Banks

Trends & best practices

The rise of the QSR kiosk in the United States.

Trends & best practices

What are Core Web Vitals and how do you track them?

Perspectives

6 steps to create a mindset for data-driven business transformation.

Trends & best practices

eCommerce replatforming: A short introduction.

Trends & best practices

Legacy application replatforming.

Perspectives

How session replay enhances a Voice-of-Customer program.

Trends & best practices

Design thinking for the banking & financial services industry: 9 top tips.

Trends & best practices

Conversion Rate Optimization UX: How CRO and UX Go Hand in Hand

Trends & best practices

Anomaly detection use cases for driving conversions.

Analytics for UX designers: Best practices & tools

Perspectives

Going beyond mobile first: Creating a great digital experience for today’s customers.

Company & culture

Quantum Metric gains $25M to better help customers adapt to the digital surge

Perspectives

Five requirements to build a world-class digital experimentation program

Perspectives

Build Great Tribes and Customer Experiences with Analytics and a Common View of the Customer

Perspectives

A Conversation With Don Fotsch on Continuous Product Design as a Core Business Process

Perspectives

Data Product Managers: Lead the Shift from a Data-Last to a Data-First Approach

Product

Alerts are not just an ‘IT thing’ anymore, a discussion with Crate & Barrel

Perspectives

A Continuous Journey: Driving 360-Degree Client Insights in the Financial Services Industry

Perspectives

5 Lessons on Digital Experiments From the Experts

Trends & best practices

The Gaps in Driving Digital Alignment Across the Organization

Perspectives

The Rise of the Data Product Management Discipline

Perspectives

My UX Journey: How a Course on Human-Computer Interaction Turned Me Into a Lifelong UX Advocate

Perspectives

Ready to Replatform? How to Measure the Success of Your Replatforming Initiative

Product

Why We Built This: Page Performance

Perspectives

Turbocharge your testing program by listening to your customers.

Product

Why we built this: Pages.

Perspectives

Digital Operations Leaders: Time to Build a Data Center of Excellence

Perspectives

An invaluable trifecta of insights for every product leader: analytics, voice of customer, and session replay

Company & culture

Forrester Study Finds $8.6M in Benefits with Quantum Metric