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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Solutions

By industry

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

By teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

By capability

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Digital Analytics FAQGet quick answers to foundational digital and product analytics questions.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Launches Next Evolution of Felix Agentic, Expands Agentic Analytics and Digital Visibility Across Enterprise Teams

Quantum Metric Launches Next Evolution of Felix Agentic, Expands Agentic Analytics and Digital Visibility Across Enterprise Teams

Learn more

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

By industry

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

By teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

By capability

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studiesGlossary
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Felix Agentic delivers
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Felix Agentic by Quantum Metric continuously analyzes your digital experience to explain what changed, why it changed, and where it is costing you, without dashboards or manual analysis.

Request a demoLearn more about Felix
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Key takeaways for peak sales.

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How much is your Salesforce blind spot costing you?

Please enter the following information

Number of employees using the app

250

Efficiency gain

20%

Estimated annual ROI

0

How we calculate this

(Time saved per employee × cost per minute × working days per year × number of employees) − annual software cost = estimated annual ROI

The platform behind Felix Agentic.

Quantum Metric provides the industry's most complete digital experience data, helping enterprises understand why customer behavior changes and act with speed and confidence.

Explore the platform
Monitoring Alerts

Data

Capture complete, first-party customer experience data across web and mobile, including behavioral, friction, and technical signals, without sampling or manual tagging.

Data activation

Insight

Connect behavior, technical signals, and business impact to understand not just what changed, but why.

Action

Action

Prioritize what matters most, align teams around a shared view of the customer, and monitor improvements over time.

The questions that decide business outcomes.

Quantum Metric provides the industry's most complete digital experience data, helping enterprises understand why customer behavior changes and act with speed and confidence.

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Why Felix Agentic is different.

Get a custom demo
Unified, Ai-ready data foundation

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Proven industry intelligence

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The questions that decide business outcomes.

Built on years of experience with cross-industry data, Felix delivers clear, trusted answers tailored to how each team operates.

Test Form

Waht you'll see:

  • Turn your questions into immediate action.
  • Monitor KPIs and issues automatically.
  • Build dashboards and insights instantly.

Trusted by

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A Product Tour Embed

Capture critical context.

Get breadth and depth so you can discover the what and why. Drive empathy and understanding while making better decisions with metadata like user platform, API calls, and network details—as well as dozens of out-of-the-box and custom events and errors.

Capture critical context.

From a development perspective, Quantum Metric is a lifesaver. I can’t count the number of times we were unable to replicate issues in the past, and now I can see exactly what happened.

Brian Van Ausdal,

Senior Product Manager, Extra Space Storage

The future of NPS with its founder, Fred Reichheld.

On-Demand Webinar

The future of NPS with its founder, Fred Reichheld.

Why was NPS started and has it met its creator’s expectations? Join our webinar to hear Fred's perspective and what the future looks like for measuring customer satsifaction.

Why digital is critical to client confidence in turbulent times.

On-Demand Webinar

Why digital is critical to client confidence in turbulent times.

Why digital is critical to client confidence in turbulent times. From an executive perspective, why is now the time for financial institutions to invest in digital experiences?

Quantum Metric CEO on how Gen AI turns data into business value.

On-Demand Webinar

Quantum Metric CEO on how Gen AI turns data into business value.

Join our Founder and CEO, Mario Ciabarra, alongside Brian McKenna, Business Applications Analyst at TechTarget’s Enterprise Strategy Group, as they explore how data analytics and GenAI are coming together to turn a deluge of data into actionable insights.

Monitor and Diagnose: Tracking Errors and Prioritizing Fixes with DailyPay.

Demo Replay

Monitor and Diagnose: Tracking Errors and Prioritizing Fixes with DailyPay.

Discover how DailyPay leverages Quantum Metric to optimize their digital experiences and maximize customer satisfaction in this engaging event. Join us to learn practical insights and strategies for enhancing your own digital platforms.