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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Review platform use cases and capabilities at your own pace.

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Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

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Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Learn more

Blog/

The 2025 CPD Signal Awards finalists.

The 2025 CPD Signal Awards finalists.
Company & culture1 min read

The 2025 CPD Signal Awards finalists.

QM

Quantum Metric

Feb 13, 2025

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The 2025 CPD Signal Awards finalists.

Summary:

  • Quantum LEAP 2025 will take place in Phoenix, Arizona from February 25-27.
  • The CPD Signal Awards celebrate customers who are advancing Continuous Product Design and innovation.
  • Finalists are recognized across five categories: CPD Pioneer, Insight Sleuth, Digital OKR Champion, Hypothesis Hero, and Mobile Maestro.
  • Nominees include leaders and teams from brands such as CVS Health, LL Bean, MASORANGE, T-Mobile, Vans, Carter’s, Iberia, Tapestry, US Bank, Wyndham Hotels and Resorts, FanDuel, GEICO, Tropical Smoothie Cafe, and Vueling Airlines.
  • Winners will be announced at Quantum LEAP 2025, honoring their achievements in leveraging customer insights and driving transformative results.

As we count down to Quantum LEAP 2025, set against the stunning desert backdrop of Phoenix, Arizona, from February 25-27, we’re excited to announce the finalists for this year’s CPD Signal Awards! These awards honor the remarkable achievements of our customers in advancing Continuous Product Design (CPD) and fostering a culture of innovation.

CPD Pioneer

  • Steve Skroce, CVS Health
  • Colleen Golden, LL Bean
  • Digital Strategy & Sales Team, MASORANGE
  • Rick Neilson, T-Mobile
  • Davide Ialacqua, Vans a VF Company

Insight Sleuth

  • Shristy Chhetri, Carter's
  • Cindy Aguilera, CVS Health
  • Ryan Hohman, Highlights for Children
  • Trevor Mata, Six Flags

Digital OKR Champion

  • User Experience, Design, CRO, & Content Team, Iberia
  • Pranav Davuluri, Tapestry
  • Michael Prideaux, US Bank
  • Hope Vlacich, Wyndham Hotels and Resorts

Hypothesis Hero

  • Erin Pendleton, Convera
  • CRO Team, Iberia
  • Aayush Dokania, Lenovo
  • Erin Boyle, Wyndham Hotels and Resorts

Mobile Maestro

  • Neil Arnold, FanDuel
  • Gabe Jackson, GEICO
  • Michael Syphoe, Tropical Smoothie Cafe
  • Emily Qian Yang, Vueling Airlines

These exceptional finalists represent the best in leveraging customer insights and driving transformative results. We’re thrilled to celebrate their accomplishments at Quantum LEAP 2025, where the winners will be revealed!

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Review platform use cases and capabilities at your own pace.

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

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