Announcing the 2023 CPD Signal Award finalists.
Jan 12, 2023
Summary:
- The CPD Signal Awards celebrate Quantum Metric customers who excel at Continuous Product Design, aligning teams around the customer to transform digital experiences.
- Finalists and winners will be honored at Quantum LEAP ’23, across Quantum Metric channels, and within the community.
- 2023 finalists span four categories: CPD Leader, Customer Experience Leader, Proactive Discovery Leader, and Quantified Empathy Leader, recognizing champions from brands like CVS Health, Geico, M&T Bank, Aer Lingus, American Airlines, Skechers, DISH Network, and The Home Depot.
- Each category highlights a different aspect of CPD excellence, from championing CPD internally to proactively resolving friction and building a customer-centric culture.
- Readers are invited to begin their own Continuous Product Design journey by taking Quantum Metric’s free one-hour CPD certification course.
The CPD Signal Awards are back!
The CPD Signal Awards recognizes Quantum Metric customers for their outstanding achievements using Continuous Product Design, a methodology for aligning teams around the customer. These are the leaders on the ground every day, transforming the customer experience in an increasingly digital world. They set the standard for CPD success, and we want to celebrate them and the value they bring to their customers and organization by telling their story.
Finalists and winners will be recognized at Quantum LEAP ’23, through Quantum Metric channels, and in our community.
The 2023 CPD Signal Award finalists.
We’re excited to announce this year’s finalists in four categories—CPD Leader, Customer Experience Leader, Proactive Discovery Leader, and Quantified Empathy Leader.
CPD Leader
This leader not only practices CPD every day but champions it within their organization and encourages teammates to embrace CPD principles as they discover and share insights.
- Steven Skroce, CVS Health
- Sandra Winger, Geico
- Thea Dellas, M&T Bank
Customer Experience Leader
This leader uses CPD to orchestrate and optimize their customer’s experience.
- Stewart Hand, Aer Lingus
- Jeff Phillips and Jon Perkins, American Medical Association
Proactive Discovery Leader
This leader doesn’t wait to hear about customer friction before finding a solution.
- Moriah Greathouse, American Airlines
- Doug Cadmus, Bass Pro shop
- Alan Tsang, Skechers
Quantified Empathy Leader
This leader uses CPD principles to contextualize customer feedback and create a customer-centric culture.
- Kate Kornfeind, CVS Health
- Dillon Klien, DISH Network
- Kristen Robinson, Bharathi Chandrabose, and Anveh Turel, The Home Depot
Start your Continuous Product Design journey today.
Feeling inspired to align your team on customer value and business impact? Learn more about the CPD approach and get certified today for free by taking Quantum Metric’s one-hour CPD certification course.