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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

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Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Learn more

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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

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Blog/

Announcing the 2023 CPD Signal Award finalists.

Announcing the 2023 CPD Signal Award finalists.
Company & culture2 min read

Announcing the 2023 CPD Signal Award finalists.

Kyna Baker

Kyna Baker

Jan 12, 2023

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Announcing the 2023 CPD Signal Award finalists.

Summary:

  • The CPD Signal Awards celebrate Quantum Metric customers who excel at Continuous Product Design, aligning teams around the customer to transform digital experiences.
  • Finalists and winners will be honored at Quantum LEAP ’23, across Quantum Metric channels, and within the community.
  • 2023 finalists span four categories: CPD Leader, Customer Experience Leader, Proactive Discovery Leader, and Quantified Empathy Leader, recognizing champions from brands like CVS Health, Geico, M&T Bank, Aer Lingus, American Airlines, Skechers, DISH Network, and The Home Depot.
  • Each category highlights a different aspect of CPD excellence, from championing CPD internally to proactively resolving friction and building a customer-centric culture.
  • Readers are invited to begin their own Continuous Product Design journey by taking Quantum Metric’s free one-hour CPD certification course.

The CPD Signal Awards are back!

The CPD Signal Awards recognizes Quantum Metric customers for their outstanding achievements using Continuous Product Design, a methodology for aligning teams around the customer. These are the leaders on the ground every day, transforming the customer experience in an increasingly digital world. They set the standard for CPD success, and we want to celebrate them and the value they bring to their customers and organization by telling their story.

Finalists and winners will be recognized at Quantum LEAP ’23, through Quantum Metric channels, and in our community.

The 2023 CPD Signal Award finalists.

We’re excited to announce this year’s finalists in four categories—CPD Leader, Customer Experience Leader, Proactive Discovery Leader, and Quantified Empathy Leader.

CPD Leader

This leader not only practices CPD every day but champions it within their organization and encourages teammates to embrace CPD principles as they discover and share insights.

  • Steven Skroce, CVS Health
  • Sandra Winger, Geico
  • Thea Dellas, M&T Bank

Customer Experience Leader

This leader uses CPD to orchestrate and optimize their customer’s experience.

  • Stewart Hand, Aer Lingus
  • Jeff Phillips and Jon Perkins, American Medical Association

Proactive Discovery Leader

This leader doesn’t wait to hear about customer friction before finding a solution.

  • Moriah Greathouse, American Airlines
  • Doug Cadmus, Bass Pro shop
  • Alan Tsang, Skechers

Quantified Empathy Leader

This leader uses CPD principles to contextualize customer feedback and create a customer-centric culture.

  • Kate Kornfeind, CVS Health
  • Dillon Klien, DISH Network
  • Kristen Robinson, Bharathi Chandrabose, and Anveh Turel, The Home Depot

Start your Continuous Product Design journey today.

Feeling inspired to align your team on customer value and business impact? Learn more about the CPD approach and get certified today for free by taking Quantum Metric’s one-hour CPD certification course.

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  • The 2023 CPD Signal Award finalists.
  • Start your Continuous Product Design journey today.

Ready to kick things off?

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Review platform use cases and capabilities at your own pace.