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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

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Gain instant insight into your digital experience with pre-designed dashboard templates.

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Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

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Blog/

Quantum Metric named among vendors in the growth stage in Forrester digital product management research

Quantum Metric named among vendors in the growth stage in Forrester digital product management research
Company & culture2 min read

Quantum Metric named among vendors in the growth stage in Forrester digital product management research

Christine Tran

Christine Tran

Apr 15, 2021

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Quantum Metric named among vendors in the growth stage in Forrester digital product management research

Summary:

  • Quantum Metric is a digital product management solution serving product leaders such as heads of product management, digital, and e-commerce.
  • Product teams rely on analytics to prioritize work that drives both customer value and business outcomes amid competing demands.
  • Forrester’s first New Tech: Digital Product Management Tools And Tech, Q2 2021 report includes Quantum Metric as a growth-stage vendor.
  • The report highlights how every business is becoming a digital business and stresses the shift toward continuous digital product design focused on customer value.
  • Forrester categorizes the product management software market into planning and prioritization, customer research and insights, design and delivery, and product engagement, with Quantum Metric included in all but design and delivery.

The product management software market is heating up! Quantum Metric is serving product leaders like heads of product management, heads of digital, and heads of e-commerce.

The importance of analytics for product management leaders can’t be understated. Product teams have to make daily and long-term decisions about what to prioritize. They’re constantly evaluating, “What will drive value for customers and business outcomes?” But with so many competing priorities, executive escalations, and squeaky wheels, it can be tough for teams to align (quickly) on what matters most.

To help product leaders understand the technology landscape, Forrester published its first ever New Tech: Digital Product Management Tools And Tech, Q2 2021. We’re happy to share that Quantum Metric is included among vendors in the growth stage.

According to the report, “Quantum Metric’s $200 million Series B round in January 2021 sets the stage for another strong year of investment in the sector.”

The report, authored by Forrester analysts Nigel Fenwick and Caleb Ewald, explains why product management solutions are necessary in a digital-first economy:

“Whether you’re a digital native or a 100-year-old physical goods manufacturer, every business is quickly becoming a digital business. Digital products and commerce-enabled digital experiences are at the heart of revenue growth. The shift toward continuous digital product design and build demands new ways of operating, organizing, and measuring around customer value delivery.”

Forrester’s report breaks down the product management software market into these categories, of which Quantum Metric is included in all but design and delivery: planning and prioritization, customer research and insights, design and delivery, and product engagement.

Thank you to the Forrester team for research on this category of software. You can read more about the category, vendors, and business drivers at the Forrester website (subscription or purchase is required): New Tech: Digital Product Management Tools And Tech, Q2 2021.

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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

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