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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Review platform use cases and capabilities at your own pace.

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Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

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Gain instant insight into your digital experience with pre-designed dashboard templates.

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Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Learn more

Blog/

The 2024 CPD Signal Award finalists.

The 2024 CPD Signal Award finalists.
Company & culture2 min read

The 2024 CPD Signal Award finalists.

Kyna Baker

Kyna Baker

Feb 6, 2024

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The 2024 CPD Signal Award finalists.

Summary:

  • Quantum LEAP 2024 will take place in New Orleans from February 27-29, celebrating customer-centric innovation and Continuous Product Design.
  • The CPD Pioneer award finalists are Steven Skroce (CVS Health), Archiit Sethuraaman (Bank of Montreal), and Sharon Ashley-Corless (American Airline).
  • The Digital OKR Champion finalists are Pablo Altamirano (Iberostar) and Javier Dabán (Grupo Más Móvil).
  • The Hypothesis Hero finalists are Emily Salcedo (Lovesac), Emily Wilkerson (AT&T), and Anna Shannon (Raymour & Flanigan), while the Mobile Maestro finalists include Mike Skoda & Joe Cozza (United Airlines), the Guest Intelligence & Engagement team at Wyndham Hotels & Resorts, and Michael Wood (FanDuel).
  • Winners will be announced at Quantum LEAP 2024, which promises insights, networking, and recognition of leading customer-obsessed teams, with registration now open.

As we gear up for Quantum LEAP 2024, set to be held in the vibrant city of New Orleans from February 27-29, we are thrilled to announce the finalists for this year’s CPD Signal Awards. These awards honor our customers’ unwavering commitment to Continuous Product Design (CPD) and their achievements in fostering a customer-centric culture.

CPD Pioneer

First up, the CPD Pioneer award celebrates teams who have embedded CPD methodology into the heart of their operations. Our finalists are:

  • Steven Skroce from CVS Health
  • Archiit Sethuraaman of Bank of Montreal
  • Sharon Ashley-Corless from American Airline

Digital OKR Champion

The Digital OKR Champion award is for those who align customer needs with business goals. Our finalists include:

  • Pablo Altamirano from Iberostar
  • Javier Dabán of Grupo Más Móvil

Hypothesis Hero

Recognizing those who excel in UX opportunities, the Hypothesis Hero finalists are:

  • Emily Salcedo from Lovesac
  • Emily Wilkerson of AT&T
  • Anna Shannon from Raymour & Flanigan

Mobile Maestro

The Mobile Maestro award applauds those who have crafted exceptional mobile experiences. Our finalists are:

  • Mike Skoda & Joe Cozza from United Airlines
  • The Guest Intelligence & Engagement team at Wyndham Hotels & Resorts
  • Michael Wood from FanDuel

These finalists have not only demonstrated excellence in their fields but also embody the spirit of innovation and customer obsession. We’re excited to celebrate their accomplishments at Quantum LEAP 2024, where the winners will be announced.

Join us in New Orleans for an unforgettable experience filled with insights, networking, and recognition of the best in the business. Don’t forget to register for Quantum LEAP 2024 – it’s an event you won’t want to miss!

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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

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