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Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

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Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

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Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

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ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

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Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

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AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

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Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

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Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

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Blog/

The disruptive power of Generative AI in analytics.

The disruptive power of Generative AI in analytics.
Trends & best practices4 min read

The disruptive power of Generative AI in analytics.

QM

Quantum Metric

Nov 4, 2024

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The disruptive power of Generative AI in analytics.

Summary:

  • Generative AI is transforming analytics by reshaping decision-making, accelerating innovation, and becoming essential for organizations competing in fast-changing markets.
  • Rapid deployment of generative AI, supported by hackathons and collaborative innovation, enables teams to build and launch AI-driven solutions in months instead of years.
  • Trusted, high-quality data is the foundation of successful AI, with transparency and integrity in data practices driving customer loyalty and more powerful, actionable insights.
  • Generative AI is disrupting traditional power dynamics by democratizing advanced capabilities, allowing startups and smaller organizations to compete directly with large enterprises.
  • The future of analytics will be driven by inference-time compute and multimodal capabilities, enabling real-time analysis of diverse data sources and more strategic, responsive decision-making.

As organizations navigate the complexities of the digital landscape, generative AI has emerged as a catalyst for change, revolutionizing analytics. It’s not just a tool for data processing—it’s reshaping decision-making and unlocking innovative opportunities that were once unimaginable. For organizations aiming to thrive in competitive markets, generative AI is no longer a luxury, but a necessity.

The acceleration of AI deployment.

One of the most significant shifts in the analytics landscape is the rapid deployment of generative AI technologies. Organizations are now able to integrate AI capabilities into their systems faster than ever before. Hackathons and collaborative innovation sessions have become common practices, enabling teams to develop and launch AI-driven solutions in a matter of months. This newfound agility is essential for staying ahead in an industry characterized by constant change and increasing competition.

The foundation of success? Data trust.

During our recent webinar, Managing Director at Insight Partners, Lonne Jaffe, emphasized that at the heart of successful AI implementation lies the importance of high-quality, trusted data.

“The data that is most powerful is the data that customers already have in your product because they trust the brand and they trust the product.”

Lonne Jaffe/Managing Director, Insight Partners

Without data trust, AI is just another algorithm. The real value lies in transparency and integrity. Brands that foster trust in their data management practices are not only more likely to earn customer loyalty, but also unlock richer, more actionable insights. This trust forms the backbone of AI’s potential to drive meaningful, lasting change in how businesses operate and engage with their customers.

The disruption of traditional power dynamics.

Generative AI is not merely a technological advancement; it’s a disruptor, shaking up traditional power structures in nearly every industry. Once the domain of large enterprises with vast resources, AI is now being democratized. Startups and small businesses, empowered by generative AI, are competing toe-to-toe with industry giants. This leveling of the playing field is fostering a culture of innovation where creativity, not size, determines market leadership.

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The future landscape: Inference time compute and multimodal.

Looking ahead, the future of analytics will be defined by the capabilities of generative AI. With advancements such as inference-time computation and multimodal processing, organizations will gain the ability to analyze and interpret diverse data sources in real-time. This evolution will unlock insights that drive strategic decisions, enabling companies to respond swiftly to market demands.

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Conclusion.

Generative AI stands at the forefront of analytics innovation, providing organizations with the tools they need to navigate an increasingly complex landscape. By focusing on trusted data and embracing the transformative potential of AI, businesses can unlock new opportunities for growth and success. As the dialogue around generative AI continues to evolve, it’s essential for organizations to stay informed and proactive in their adoption strategies.

Join us for the next session in our Analytics AI-ssentials series to further explore the critical role of data quality in AI, featuring Zeba Hasan from Google Cloud. Discover how data quality is the secret sauce to trusting your AI analyst's insights.

On this page1 / 5
  • The acceleration of AI deployment.
  • The foundation of success? Data trust.
  • The disruption of traditional power dynamics.
  • The future landscape: Inference time compute and multimodal.
  • Conclusion.

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