FullStory was built for small businesses. Quantum Metric is the only unified, purpose-built platform engineered for enterprise scale, so you can stop sacrificing data for performance and get a complete view of every customer.
Named a Strong Performer in the 2025 Forrester Wave™, among 10 top vendors.
Quantum Metric received the highest possible scores in the real-time analysis, alerting, mobile app deployment, analysis for technical performance, measurement, and adoption criteria. To us, the results show we're built to support complex, enterprise-wide needs— delivering faster insights, broader adoption, and a bolder roadmap with Felix AI.
Read the report
Why we’re better.
Scalability and architecture
A platform with SMB roots that struggles to scale capture during peak seasons and is not designed to handle large-scale enterprise deployments.
A single, purpose-built platform with enterprise roots, engineered on Google Cloud to handle billions of sessions with negligible performance impact.
We are built for the enterprise. Our modern, cloud-native architecture provides the stability and performance you need to handle scale without compromising on data capture.
Data capture
Flexible data capture, but requires code-level maintenance for custom tracking, which creates data gaps and ongoing engineering burden.
Our patented autocapture technology provides over 300 dimensions and behaviors on day one, and allows for remote configuration to reduce the engineering burden.
We give you a complete, high-fidelity view from day one, so you don't won’t to miss critical interactions or have pull engineering resources for manual tagging.
Time to insight and AI
Provides broad, single-session summaries that are not accessible via API and lack direct quantification of insights, limiting utility.
Felix AI, your agentic AI analyst, works around the clock, providing GenAI-powered session and multi-session summaries to find insights in seconds.
Our GenAI-powered tools work autonomously to surface the "why" behind your data, so you can act on critical opportunities instantly without watching hours of replays.
Mobile app analytics
Uses a separate replay engine for native mobile, which creates gaps in visibility and a disparity between mobile and web analytics.
Our patented approach provides full parity across web and mobile, translating native app views into components that yield high-fidelity mobile replays.
We provide the same rich technical details for mobile as we do for the web, so you get a clear, actionable view of the entire customer journey on any device.
Journey analysis and heatmaps
Journey maps and heatmaps are reportedly not easy to access and lack robust functionality.
Automatically visualizes the entire customer journey and allows teams to drill down to page-level micro-conversions.
Our platform gives you a clear view of the entire customer journey, so you can identify friction points and prioritize fixes based on business impact.
Enterprise deployment
Ability to split traffic/domains into sub-accounts makes it difficult to surface enterprise-level insights across the organization.
Provides full control over user permissions, data access, and traffic management, allowing for adoption by hundreds or thousands of users across dozens of teams.
We provide a platform for everyone—from IT to product—so your entire organization can use real-time data to drive better decisions.
Support
Support is dependent on spend, with dedicated support only available to top-tier customers.
Our dedicated success consultant, engineer, and account manager, paired with a fully developed customer community, ensure you get the support you need.
Our team is an extension of yours. We provide a partnership with dedicated support to ensure you achieve value from day one, regardless of your spend.
Scalability and architecture
A platform with SMB roots that struggles to scale capture during peak seasons and is not designed to handle large-scale enterprise deployments.
Data capture
Flexible data capture, but requires code-level maintenance for custom tracking, which creates data gaps and ongoing engineering burden.
Time to insight and AI
Provides broad, single-session summaries that are not accessible via API and lack direct quantification of insights, limiting utility.
Mobile app analytics
Uses a separate replay engine for native mobile, which creates gaps in visibility and a disparity between mobile and web analytics.
Journey analysis and heatmaps
Journey maps and heatmaps are reportedly not easy to access and lack robust functionality.
Enterprise deployment
Ability to split traffic/domains into sub-accounts makes it difficult to surface enterprise-level insights across the organization.
Support
Support is dependent on spend, with dedicated support only available to top-tier customers.
Scalability and architecture
A single, purpose-built platform with enterprise roots, engineered on Google Cloud to handle billions of sessions with negligible performance impact.
Data capture
Our patented autocapture technology provides over 300 dimensions and behaviors on day one, and allows for remote configuration to reduce the engineering burden.
Time to insight and AI
Felix AI, your agentic AI analyst, works around the clock, providing GenAI-powered session and multi-session summaries to find insights in seconds.
Mobile app analytics
Our patented approach provides full parity across web and mobile, translating native app views into components that yield high-fidelity mobile replays.
Journey analysis and heatmaps
Automatically visualizes the entire customer journey and allows teams to drill down to page-level micro-conversions.
Enterprise deployment
Provides full control over user permissions, data access, and traffic management, allowing for adoption by hundreds or thousands of users across dozens of teams.
Support
Our dedicated success consultant, engineer, and account manager, paired with a fully developed customer community, ensure you get the support you need.
Why we’re better.
Scalability and architecture
We are built for the enterprise. Our modern, cloud-native architecture provides the stability and performance you need to handle scale without compromising on data capture.
Data capture
We give you a complete, high-fidelity view from day one, so you don't won’t to miss critical interactions or have pull engineering resources for manual tagging.
Time to insight and AI
Our GenAI-powered tools work autonomously to surface the "why" behind your data, so you can act on critical opportunities instantly without watching hours of replays.
Mobile app analytics
We provide the same rich technical details for mobile as we do for the web, so you get a clear, actionable view of the entire customer journey on any device.
Journey analysis and heatmaps
Our platform gives you a clear view of the entire customer journey, so you can identify friction points and prioritize fixes based on business impact.
Enterprise deployment
We provide a platform for everyone—from IT to product—so your entire organization can use real-time data to drive better decisions.
Support
Our team is an extension of yours. We provide a partnership with dedicated support to ensure you achieve value from day one, regardless of your spend.
“To me Quantum Metric is a powerful analytics platform that finds and points you to struggles with session replay to prove it. FullStory is a search engine for replays.”
Product Manager / Fortune 500 Retailer
“Quantum has been a game changer for our business insights and analytics, not only is their platform easy to use and intuitive but their customer success team is a great partner and consistently is advising us on fingings and engaging out team.”
Digital Team / Health & wellness Enterprise
50%
reduction in time to resolution.
By integrating their tool stack with Quantum Metric, teams were able to instantly triage customer feedback and resolve issues that were previously causing digital abandonment.
Learn more
$1.8M
prevented loss
By quickly identifying and resolving a critical ticket insurance error and making targeted layout changes to product pages, teams were able to prevent a significant annual loss and increase season pass sales.
Learn more
69%
increase in product engagement
By understanding where customers engage and correlating to intent to purchase, teams can intelligently build personalized experiences that actually drive online purchase.
6.8 billionsessions each month.
50%of the worldwide internet users.
