Customer truths outshine stories.
See why organizations choose Quantum Metric over Fullstory as the ultimate source of truth for customer understanding.
Take the 8 minute product tour.
Named a Strong Performer in the 2025 Forrester Wave™, among 10 top vendors.
Quantum Metric received the highest possible scores in the real-time analysis, alerting, mobile app deployment, analysis for technical performance, measurement, and adoption criteria. To us, the results show we're built to support complex, enterprise-wide needs— delivering faster insights, broader adoption, and a bolder roadmap with Felix AI.
Raise the bar
Scalability
Enterprise roots—capture billions of sessions without sacrificing performance
Started in SMB, struggles to scale capture in peak seasons
Capture
Capture 300+ dimensions on day one and leverages remote configuration.
Flexible data capture; however, requires code level maintenance for additional tracking.
Time to insight
GenAI Session Summarization delivers superior value by offering complete session and multi-session journey overviews, instant quantification of issues, role-based summaries, and the ability to ask clarifying questions, all accessible via API for integrated workflows.
Summaries are broadly categorized, limiting utility for diverse teams and specialized analysis. Confined to single-session analysis and embedded within the platform without API access, lacks direct quantification of insights, forcing users into multi-step, external processes to gauge an issue's scale.
Mobile app analytics
Parity between web/mobile Patented approach enables capture/analysis parity with web by translating native app views into family DOM components, yielding the highest fidelity mobile replay and 1:1 parity with web analytics.
Quality replay on web but native replay uses a different replay engine, creating gaps in visibility (replay) and disparity between mobile and web analytics
Journey analysis & heatmaps
Visualize the entire customer journey, then drill down to page-level micro-conversions and isolate promoters and detractors. Access powerful heatmaps and more directly from your browser with Visible.
Recently released beta Journey maps and heatmaps, but not as easy to access.
Enterprise deployment
Full control over user permissions, data access, traffic management and more
Ability to split traffic/domains into sub accounts, making it difficult to surface enterprise level insights
Support
Dedicated success consultant, engineer, & account manager.
Support is dependent on spend, only top tier gets support.
Scalability
Enterprise roots—capture billions of sessions without sacrificing performance
Capture
Capture 300+ dimensions on day one and leverages remote configuration.
Time to insight
GenAI Session Summarization delivers superior value by offering complete session and multi-session journey overviews, instant quantification of issues, role-based summaries, and the ability to ask clarifying questions, all accessible via API for integrated workflows.
Mobile app analytics
Parity between web/mobile Patented approach enables capture/analysis parity with web by translating native app views into family DOM components, yielding the highest fidelity mobile replay and 1:1 parity with web analytics.
Journey analysis & heatmaps
Visualize the entire customer journey, then drill down to page-level micro-conversions and isolate promoters and detractors. Access powerful heatmaps and more directly from your browser with Visible.
Enterprise deployment
Full control over user permissions, data access, traffic management and more
Support
Dedicated success consultant, engineer, & account manager.
Scalability
Started in SMB, struggles to scale capture in peak seasons
Capture
Flexible data capture; however, requires code level maintenance for additional tracking.
Time to insight
Summaries are broadly categorized, limiting utility for diverse teams and specialized analysis. Confined to single-session analysis and embedded within the platform without API access, lacks direct quantification of insights, forcing users into multi-step, external processes to gauge an issue's scale.
Mobile app analytics
Quality replay on web but native replay uses a different replay engine, creating gaps in visibility (replay) and disparity between mobile and web analytics
Journey analysis & heatmaps
Recently released beta Journey maps and heatmaps, but not as easy to access.
Enterprise deployment
Ability to split traffic/domains into sub accounts, making it difficult to surface enterprise level insights
Support
Support is dependent on spend, only top tier gets support.
“To me Quantum Metric is a powerful analytics platform that finds and points you to struggles with session replay to prove it. FullStory is a search engine for replays.”
Product Manager / Fortune 500 Retailer
“Quantum has been a game changer for our business insights and analytics, not only is their platform easy to use and intuitive but their customer success team is a great partner and consistently is advising us on fingings and engaging out team.”
Digital Team / Health & wellness Enterprise
Why Quantum Metric.
Experience the Quantum Metric difference firsthand.
90%
reduction in time to resolution
Using session reply, teams are able to visualize, identify and fix the issues, in less than an hour. Previously this took a day or more.
50%
reduction in cost per acquisition
By monitoring customer behavior aligned to the customer’s journey, teams are able to identify where and why customers fall out of the acquisition funnel - and prioritize fixes based on outcomes that drive successful conversions.
69%
increase in product engagement
By understanding where customers engage and correlating to intent to purchase, teams can intelligently build personalized experiences that actually drive online purchase.
Trusted by enterprises. Loved by people.
6.8 billionsessions each month.
50%of the worldwide internet users.
