SESSION REPLAY
Close the gap between data and behavior.
See exactly what your customers are doing across every digital touchpoint with Quantum Metric Session Replay, delivering the context behind every interaction in real time.
Capture the context behind every behavior.
Automatically capture every detail from dozens of out-of-the-box and custom events and errors across web and native apps to provide your team with trusted AI-powered insights and answers.
Understand every session faster.
Get a short recap of any session and recurring user behaviors and trends with Felix AI Summarization. Deep dive into the what and why without leaving the conversation.
Watch without the buffer.
View high-fidelity session replays captured or live with 23% faster load times. Play, pause, or click on key points to see what happened and why.
Quantify the impact.
Use the timeline to see context at a glance, including every click, page change, error, and console log. Click any marker to "See more like it" and instantly quantify how many others had the exact same experience.
Flag a moment and share it.
Spotted something? Share a link with your team that opens to the exact moment in the timeline to provide user-based evidence for decisions and resolutions.
What makes us different? Real business ROI.
$43Min lost revenue averted.
$14.6Min call-driving friction uncovered.
$1.2Min revenue-impacting issues surfaced.
$400kBlack Friday revenue unlocked.
What our customers are saying.
“Today we are seeing improvements in our agent’s ability to better understand our customers. Quantum Metric allows us to go into the customer’s session and actually see what error they encountered to quickly pinpoint the issue and solution.”
Bradley Bossenbroek / Operations Program & Knowledge Management
“From a development perspective, Quantum Metric is a lifesaver. I can’t count the number of times we were unable to replicate issues in the past, and now I can see exactly what happened.”
Brian Van Ausdal / Senior Product Manager
“Using Quantum Metric, our dev team managed to reproduce the problem instantly. It was fixed in hours. In this one insight, the Quantum Metric partnership paid for itself in less than a month.”
Kenny Change / Executive VP and CMO
Teams and use cases.
Product and UX
Size the impact before you build or fix it.
IT Ops
Catch issues before customers report them.
Engineering
Reproduce the error. Skip the guesswork.
Customer Service
Resolve the ticket in the moment.
Integrate in just one click.
Product managers, UX researchers, engineers, analysts, or support agents can easily watch a customer’s session with a single click. Plus, integrate with other analytics tools, voice of customer, experimentation, application performance monitoring, support platforms, and more.
Session Replay that evolves with you.
Don’t worry about Session Replay lagging behind innovation. Quantum Metric leads the industry in capture coverage across modern web and mobile frameworks.
Learn why AI-powered Session Replay is essential.
Go beyond traditional session recording and help your teams resolve issues faster, boost agent efficiency, and anticipate customer needs.
Frequently asked questions about session replay.
What is session replay?
Session Replay is the reproduction of a user’s interactions on web or native mobile applications. Session Replay captures things like mouse movements, clicks, typing, scrolling, swiping, tapping, etc. Session Replay isn’t a recording of a user’s session. It’s a reproduction of the individual experience based on the changing state of their browser or application, with all of the underlying contextual user data.
Why is session replay so valuable?
Digital or product analytics serve the same purpose. They try to answer “What is this person doing on my application and how does that correlate to things I care about?” However, most analytics tools are still abstracted from the actual person. It’s easy to forget the humanity that exists behind graphs and charts. Session Replay drives true empathy because you can visualize when your customers succeed or struggle. What’s the value of this? Rapid insights, building user empathy, and ‘aha!’ moments.
What unique data does Quantum Metric's session replay enable?
By basing data capture off of the user’s view of the document object model (DOM), Quantum Metric enables capture of a unique and comprehensive data set. Capture behavioral metrics like repeated clicking, page reloading, and possible user frustration.
Does Quantum Metric's session replay expose personal data?
Security and privacy are foundational to the Quantum Metric platform. Everything is encrypted at the client device and exposed personal information is never sent across the network. This information is only accessible with a private key and a business reason, ensuring compliance at every step. Our commitment to privacy and security is why top banks, insurance, and telecom companies trust Quantum Metric.
Can I just ask Quantum Metric a question about a session?
Yes. Felix AI Agentic lets you ask direct questions about your digital experience — not just review a summary after the fact — and get an answer grounded in your own sessions, metrics, and business logic.
Trusted by enterprises. Loved by people.
8 billionsessions each month.
50%of the worldwide internet users.